Avis clients

03/08/2021
Wow, what a helpful, thoughtful and professional organisation. Purchased a house through these guys and it could not have been a nicer and easier way to buy in France. Stella and Ed could have not been more helpful. Their knowledge has been so helpful. Could not recommend them highly enough.
Dreadful service, emailed to make an appointment, 24 hours later chased up appointment only to be told they can see us in the afternoon the following week, when we specified in the email we could only view anytime in the morning. Yes we had read receipts for the emailed appointment requests! The woman who does the bookings is not in today, the woman who does the viewings said she does not know about the enquiry and can only has 1 time slot! You offered me appointments that did not fit into our timescale but to fit yours and as a customer I found your service totally unacceptable. We are free from 9-11am as we have another viewing At another property 3 hours drive away and have to leave at 11 latest. Your attitude was that we should change our plans to accommodate you! I do hope you inform the vendor as we were prepared to make an offer in that property as we are in France to buy 3 properties in total. Congratulations you have cost the vendor a sale! The booking was emailed to Leggett not French-property. As for hanging up, I was on a mobile in a poor reception area and I lost the signal. It’s a shame that you didn’t provide the prompt service required, compared to the ultra fast service in replying to your google review! Absolutely appalling company. AVOID.
Une Agence qui se démarque par le choix de ses Biens à vendre .qui sont pour la plupart très atypiques et de bonne qualité...; Une excellente connaissance du marché , un bon suivi ,beaucoup d'empathie , convivialité assurée et un très bon professionnalisme. Merci pour votre écoute et votre accompagnement !
03/08/2021
Thanks to the hard work of Ruth Amy, we have been well advised throughout our efforts to sell the house. It is very helpful to have an English person who worked so hard on our behalf. We would highly recommend your Agency.
Thank you so much Jane and Stella for your invaluable help in helping us to buy a beautiful French property. Particular thanks to Jane for taking the time to help us both with the paperwork. A big thank you from Sarah for the copious cups of tea and the comfortable sofa to relax in. We are both looking forward to moving in and can’t thank you enough for making the process so easy. Jane made all the difference helping us with the process in France, her local knowledge and going above and beyond. A truly unique agency that stands out above the rest. An excellent service with a heart felt thank you and recommendation.
03/08/2021
The agents have excelled beyond our expectations. Jane the owner has been so helpful, kind and making us feel so comfortable during the signing process. Stella in the office is very professional and is so easy to talk to. Thank you so much, 5 star service 🌟🌟🌟🌟🌟
03/08/2021
Excellent, professional, quality service. If your looking to buy OR sell a property in France then I thoroughly recommend you talk to Jane Thom
03/08/2021
Jane was incredibly helpful and knowledgeable, she listened to our needs and requirements and helped us in so many ways. She went out of her way to answer all our questions and obtain quotes for necessary works needed on the property we were making an offer on. She was thorough and trustworthy and look forward to doing business with her in our future purchase.
03/08/2021
Nous avons visité une maison en vente dans cette agence, que nous avons fini par acheté. Le service est irréprochable, la gérante et ses salariés sont hyper réactifs. La gérante, qui nous a fait la visite, est hyper disponible et concilliante et point bonus, c'est une personne extraordinaire ! Nouveaux dans la région, nous avons eu besoin d'artisans rapidement pour estimer le montant des travaux dans la maison. La gérante nous a trouvé 3 artisans en moins d'une semaine, et quelques jours plus tard, le rdv était prévu ce qui nous a beaucoup aidé. Je recommande vivement !
Je remercie Madame Ruth AMY pour son écoute et son accompagnement . J' ai découvert le bien avec tranquillité et sérénité. Très disponible ,Madame AMY a su répondre à mes demandes. Cela était très rassurant ,merci encore.
03/08/2021
Can't thank Jane enough for getting our sale through despite the lockdown in France. Her efforts working from home and the notaire working from home saved the day. Very sad we have sold our little house in France, but relieved we have got it sorted.
03/08/2021
I cannot recommend Agence Thom highly enough. Selling a property can be such a stressful time, especially if you are in a different country and do not speak the language too well. Ed and Stella took all those worries and difficulties away. If I had any questions or paperwork, they were always there, whether I phoned, emailed or messaged them. Highly professional, friendly and knowledgeable, the Agence Thom team succeeded in selling my property in a matter of months. I could not have wished for better and will always be thankful that I chose Agence Thom!
I bought a property that was for sale with Agence Thom. I cannot praise Jane Thom more highly. She and her agency have been so helpful and supportive despite having a number of issues with the sale, which resulted in the sale taking a lot longer to compete. J'ai acheté une propriété qui était à vendre avec l'Agence Thom. Je ne peux pas féliciter davantage Jane Thom. Elle et son agence ont été si utiles et coopératives en dépit d'un certain nombre de problèmes avec la vente, ce qui a mis la vente beaucoup plus longtemps à rivaliser.
Conseillère compétente, très impliquée et professionnelle qui nous a permis de vendre notre bien rapidement au tarif demandé. Topissime.
02/28/2021
We have now sold two properties through Agence Thom. Ed helped us through the most recent sale - the combination of a property which required major renovation and during a pandemic! He was able to answer all of our questions and dealt with everything in a professional manner.
02/28/2021
We have now sold two properties through Agence Thom. Ed helped us through the most recent sale - the combination of a property which required major renovation and during a pandemic! He was able to answer all of our questions and dealt with everything in a professional manner.
Toujours de bons conseils et un service de proximité
02/01/2021
Wow, what a helpful, thoughtful and professional organisation. Purchased a house through these guys and it could not have been a nicer and easier way to buy in France. Stella and Ed could have not been more helpful. Their knowledge has been so helpful.Could not recommend them highly enough.
Jane and Agence Thom have done us proud again. Guiding us through everything French on our behalf. Thank you Jane and team.. we highly recommend your services.. Regards Michael and Lynn
Jane and Agence Thom have done us proud again. Guiding us through everything French on our behalf. Thank you Jane and team.. we highly recommend your services.. Regards Michael and Lynn
L'agence Thom, Jane Thom, malgré la crise sanitaire que nous traversons est restée à l'écoute à chaque appel de ma part ! Elle a su me donner des détails de tout ce qui se profilait pendant la vente de mon bien immobilier jusqu'à la vente définitive... Je recommande ardemment les services de cette agence si compétente. Merci encore de m'avoir accompagné jusqu'au bout ! Philippe Attali
The girls (Jane and Stella) are fantastic fun, amiable, accomplished and helpful. It could have been a blood bath, buying in France from the USA. Instead they steered us expertly through every step, actually did a lot of the work for us. It was a very pleasant experience overall. Oh, and did I say: we bought this property sight unseen? We did and felt totally safe and looked after, all the way through. That says a lot.
The girls (Jane and Stella) are fantastic fun, amiable, accomplished and helpful. It could have been a blood bath, buying in France from the USA. Instead they steered us expertly through every step, actually did a lot of the work for us. It was a very pleasant experience overall. Oh, and did I say: we bought this property sight unseen? We did and felt totally safe and looked after, all the way through. That says a lot.
12/20/2020
Thank you Hayley and Jane for all the support you gave me during the last few months. Hayley is a fantastic professional with a keen attention to details and to my own specific needs and asks. She often went above and beyond of what would normally be expected to keep me informed and aligned as to the overall purchase process. I felt very comfortable and certainly she makes you feel that you can trust her, which I do. If it wasn’t for her, I wouldn’t have completed the transaction. I can’t but recommend her. Thanks Hayley!
12/18/2020
We have this month completed the sale of our property in France through Agence Thom and Hayley Gilks Immobilier. Both companies have provided a very professional service and have been very responsive to all of the questions we have had during the sale of the property. Hayley Gilks also provided excellent after care by sorting out the sale of furniture within the house, whilst also arranging for all of the meter readings and closing down the utility services after the sale. I would recommend Agence Thom & Hayley Gilks immobilier to anyone looking to purchase or sell property in France.
12/18/2020
We have this month completed the sale of our property in France through Agence Thom and Hayley Gilks Immobilier. Both companies have provided a very professional service and have been very responsive to all of the questions we have had during the sale of the property. Hayley Gilks also provided excellent after care by sorting out the sale of
12/18/2020
We have this month completed the sale of our property in France through Agence Thom and Hayley Gilks Immobilier. Both companies have provided a very professional service and have been very responsive to all of the questions we have had during the sale of the property. Hayley Gilks also provided excellent after care by sorting out the sale of furniture within the house, whilst also arranging for all of the meter readings and closing down the utility services after the sale. I would recommend Agence Thom & Hayley Gilks immobilier to anyone looking to purchase or sell property in France.
Très bon suivi et très bons conseils.
12/15/2020
Thank you Jane and all the team for your patience and perseverance in enabling us to buy our new home in France.Such an advantage having experienced English speaking professionals to guide us through the buying process, including the Notaire and financial advisors recommended by Jane.
L'agence Thom a trouvé rapidement un acquéreur pour notre maison à coté d'Ernée et a été de très bon conseil dans les démarches et le suivi régulier de la vente. Un accompagnement parfait jusqu'à la signature :). Merci encore!
11/20/2020
We would like to thank the agency and Ed in particular for all their help in purchasing the holiday home. Always happy to answer our queries and help us through the process with integrity.
11/19/2020
super équipe! je les recomande vivement!
11/18/2020
Fantastic service very helpful and a pleasure to work with Jane Thom personally looked after our cottage sale sold very quickly and completed on time would highly recommend them
Une Agence qui se démarque par le choix de ses Biens à vendre .qui sont pour la plupart très atypiques et de bonne qualité...;Une excellente connaissance du marché , un bon suivi ,beaucoup d'empathie , convivialité assurée et un très bon professionnalisme.Merci pour votre écoute et votre accompagnement !
11/15/2020
We were in the process of selling our cottage and can’t thank Stella and Ed enough for their help and advice - they have worked their socks off for us with many viewings and I can’t recommend them high enough - if you are buying or selling and want professional friendly advice - this is the agency to go with- We have now almost completed the sale of our cottage and what a pleasure it has been to deal with Stella and Ed - - Their patience and instant help through a minefield of French paperwork have made the whole experience as easy as it can be - go with these guys if you want to sell your property - can’t fault them
11/15/2020
We were in the process of selling our cottage and can’t thank Stella and Ed enough for their help and advice - they have worked their socks off for us with many viewings and I can’t recommend them high enough - if you are buying or selling and want professional friendly advice - this is the agency to go with- We have now almost completed the sale of our cottage and what a pleasure it has been to deal with Stella and Ed - - Their patience and instant help through a minefield of French paperwork have made the whole experience as easy as it can be - go with these guys if you want to sell your property - can’t fault them
11/15/2020
We were in the process of selling our cottage and can’t thank Stella and Ed enough for their help and advice - they have worked their socks off for us with many viewings and I can’t recommend them high enough - if you are buying or selling and want professional friendly advice - this is the agency to go with- We have now almost completed the sale
11/10/2020
Thanks to the hard work of Ruth Amy, we have been well advised throughout our efforts to sell the house. It is very helpful to have an English person who worked so hard on our behalf. We would highly recommend your Agency.
11/06/2020
Customer service and attention to detail
10/29/2020
Rachel went out of her way to make sure that our sale went through very smoothly and she was so helpful. I recommend without hesitation.
Thank you so much Jane and Stella for your invaluable help in helping us to buy a beautiful French property.Particular thanks to Jane for taking the time to help us both with the paperwork. A big thank you from Sarah for the copious cups of tea and the comfortable sofa to relax in.We are both looking forward to moving in and can’t thank you enough for making the process so easy.Jane made all the difference helping us with the process in France, her local knowledge and going above and beyond.A truly unique agency that stands out above the rest.An excellent service with a heart felt thank you and recommendation.
10/20/2020
Wow, what a pleasure to meet an estate agent who tells you accurately what the market is doing without the frothy gloss.I set up a meeting with Hayley Gilks from agencethom.com to discuss selling my house in St Pierre des Landes, Mayenne, and was given an accurate, in depth appraisal of the housing market and drop in sales values over the recent past. When the time for an assessment of the potential marketing price came I was expecting a very low figure but her view was the property had a higher value to the right buyer.I went along with her figures and fully expected a call suggesting a price drop. This never came and after 6 months (a very short time for selling in France) she called to say she had two potential buyers, one Belgian and one French. It was decision time and on Hayleys advice I opted for the young French couple. Negotiations were difficult for her but her negotiating skills soon became clear and she brought the sale through with an offer of the full asking price plus agency and notaire fees. The only concession made was a sharing of wood parasite treatment that showed up on one of the mandatory surveys.The whole experience only came to fruition because of Hayley's very accurate people skills and a brilliant "can do" negotiating attitude. All praise for a job well done.My initial contact with the agency owner Mrs Jane Thom made it clear that I was dealing with a well informed professional organisation and solid and accurate advice was given when providing information to the notaire.
10/18/2020
The agents have excelled beyond our expectations. Jane the owner has been so helpful, kind and making us feel so comfortable during the signing process.Stella in the office is very professional and is so easy to talk to.Thank you so much, 5 star service 🌟🌟🌟🌟🌟
Agence Thom are very professional about all aspects of buying French property. Locally, Hayley Gilks held our hands throughout the process and has gone the extra mile when things became complicated. Without her determination and creative assistance the purchase would have most likely stalled. Thanks again Hayley.
Agence Thom are very professional about all aspects of buying French property. Locally, Hayley Gilks held our hands throughout the process and has gone the extra mile when things became complicated. Without her determination and creative assistance the purchase would have most likely stalled. Thanks again Hayley.
Haylet goes out of her way to help and continues to help even after the sale has completed always with a smile on her face Made the whole house buying experience that much easier especially for mon French speakers thanks again Hayley Sue and Rick
10/12/2020
Very friendly and helpful agent! Thank you Hayley Gilks
10/12/2020
Very friendly and helpful agent! Thank you