Avis clients

10/18/2020
The agents have excelled beyond our expectations. Jane the owner has been so helpful, kind and making us feel so comfortable during the signing process.Stella in the office is very professional and is so easy to talk to.Thank you so much, 5 star service 🌟🌟🌟🌟🌟
10/10/2020
09/08/2020
Excellent, professional, quality service. If your looking to buy OR sell a property in France then I thoroughly recommend you talk to Jane Thom
Dreadful service, emailed to make an appointment, 24 hours later chased up appointment only to be told they can see us in the afternoon the following week, when we specified in the email we could only view anytime in the morning. Yes we had read receipts for the emailed appointment requests!The woman who does the bookings is not in today, the woman who does the viewings said she does not know about the enquiry and can only has 1 time slot!You offered me appointments that did not fit into our timescale but to fit yours and as a customer I found your service totally unacceptable. We are free from 9-11am as we have another viewing At another property 3 hours drive away and have to leave at 11 latest.Your attitude was that we should change our plans to accommodate you! I do hope you inform the vendor as we were prepared to make an offer in that property as we are in France to buy 3 properties in total. Congratulations you have cost the vendor a sale! The booking was emailed to Leggett not French-property.As for hanging up, I was on a mobile in a poor reception area and I lost the signal.It’s a shame that you didn’t provide the prompt service required, compared to the ultra fast service in replying to your google review!Absolutely appalling company. AVOID.
08/11/2020
I received an outstanding personal and friendly service.
08/10/2020
Jane was incredibly helpful and knowledgeable, she listened to our needs and requirements and helped us in so many ways. She went out of her way to answer all our questions and obtain quotes for necessary works needed on the property we were making an offer on. She was thorough and trustworthy and look forward to doing business with her in our future purchase.
07/31/2020
We can't praise Jane and her team highly enough. No time or effort was spared to make sure that the purchase of our property moved along as easily as possible. From a detailed explanation of the Promesse De Vente to accompanying us for the signing at the Notaires. Jane was reassuringly there. The support has continued after our purchase was completed and a warm welcome is guaranteed in the office in Chailland -as is a little chuckle with the inimitable Stella.. Many thanks Jane, you have got our adventure in France off to a flying start. Kindest Regards, Mark & Julie
07/21/2020
Nous avons visité une maison en vente dans cette agence, que nous avons fini par acheté. Le service est irréprochable, la gérante et ses salariés sont hyper réactifs. La gérante, qui nous a fait la visite, est hyper disponible et concilliante et point bonus, c'est une personne extraordinaire !Nouveaux dans la région, nous avons eu besoin d'artisans rapidement pour estimer le montant des travaux dans la maison. La gérante nous a trouvé 3 artisans en moins d'une semaine, et quelques jours plus tard, le rdv était prévu ce qui nous a beaucoup aidé. Je recommande vivement !
07/09/2020
Stella and Mark were absolutely amazing. They were so professional and helpful. They also put themselves out to allow me to visit a bouse, despite increasingly busy workloads. There was no pressure and from start to finish an amazing experience.
06/25/2020
We would just like to say Agence Thom were both very rofessional and helpful. During covid our agent Mark was extremely helpful and went the extra mile for us. I would not hesitate to recommend them when looking for a home in France.
Je remercie Madame Ruth AMY pour son écoute et son accompagnement . J' ai découvert le bien avec tranquillité et sérénité.Très disponible ,Madame AMY a su répondre à mes demandes.Cela était très rassurant ,merci encore.
05/28/2020
When I first bought the house Jane was most helpful, accommodating, friendly, etc However on selling it 6 years later I felt she was not so supportive and the sale dragged on and on over into the new year, paying out for various inspections as well along with some deed issues not detected when I first purchased the house. After Jane asked me to reduce my price I now have to pay all the taxes at the end of the year. For Sale April 2019 Sold March 2020
05/24/2020
Une qualité d'accompagnement sans égal, du sérieux, un réel engagement pour répondre à mes attentes, de l'investissement de la part de chacun des membres de l'agence auquel j'ai eu affaire et "cerise sur le gâteau" : une grande amabilité. Je remercie particulièrement Jane Thom, Mark Raffaelli et Ruth Amy. C'est une agence fiable à laquelle vous pouvez confier votre projet "les yeux fermés".
05/06/2020
Found our forever home with the help of Ed Williams. Friendly and helpful advise every step of the way. Got our keys mid February. Thank you!!
04/20/2020
I cannot recommend Agence Thom highly enough. Selling a property can be such a stressful time, especially if you are in a different country and do not speak the language too well. Ed and Stella took all those worries and difficulties away. If I had any questions or paperwork, they were always there, whether I phoned, emailed or messaged them. Highly professional, friendly and knowledgeable, the Agence Thom team succeeded in selling my property in a matter of months. I could not have wished for better and will always be thankful that I chose Agence Thom!
04/20/2020
Jane and her team couldn t have been more helpful and accomodating...........now happily installed in my new home.........
04/20/2020
Excellent attention to detail and very sympathetic to our needs. Managed to negotiate purchase without visit to Notarie. All done by proxy.
04/20/2020
Can't thank Jane enough for getting our sale through despite the lockdown in France. Her efforts working from home and the notaire working from home saved the day.Very sad we have sold our little house in France, but relieved we have got it sorted.
04/20/2020
I cannot recommend Agence Thom highly enough. Selling a property can be such a stressful time, especially if you are in a different country and do not speak the language too well. Ed and Stella took all those worries and difficulties away. If I had any questions or paperwork, they were always there, whether I phoned, emailed or messaged them. Highly professional, friendly and knowledgeable, the Agence Thom team succeeded in selling my property in a matter of months. I could not have wished for better and will always be thankful that I chose Agence Thom!
03/15/2020
Very helpful
I bought a property that was for sale with Agence Thom. I cannot praise Jane Thom more highly. She and her agency have been so helpful and supportive despite having a number of issues with the sale, which resulted in the sale taking a lot longer to compete.J'ai acheté une propriété qui était à vendre avec l'Agence Thom. Je ne peux pas féliciter davantage Jane Thom. Elle et son agence ont été si utiles et coopératives en dépit d'un certain nombre de problèmes avec la vente, ce qui a mis la vente beaucoup plus longtemps à rivaliser.
03/08/2020
Personne très compétente, vente de maison large france et anglais
03/08/2020
I was really impressed by the service I received from Jane and Agence Thom. I recently viewed quite a number of properties in the area, with a number of different agencies including Agence Thom, who were by far the most professional and well organised. The information about the properties, including the photographs were pitched at the right level and were honest and matched our expectations. We are really interested in one property in particular and hope to view it again in the near future, but we have not felt like we are pushed into making any quick decisions, and feel that we can contact Agence Thom at any time for advice. Jane, please can you thank your staff for being so courteous and helpful. Joyeux Noel!
03/01/2020
Really helpful and so much knowledge! Didn't buy from them in the end but so supportive.
Warm onthaal. Uitgebreid gesprek. Heel hulpvaardig zonder opdringerig te zijn.
02/14/2020
02/10/2020
Personne très compétente, vente de maison large france et anglais
01/15/2020
01/05/2020
I was really impressed by the service I received from Jane and Agence Thom.I recently viewed quite a number of properties in the area, with a number of different agencies including Agence Thom, who were by far the most professional and well organised. The information about the properties, including the photographs were pitched at the right level and were honest and matched our expectations.We are really interested in one property in particular and hope to view it again in the near future, but we have not felt like we are pushed into making any quick decisions, and feel that we can contact Agence Thom at any time for advice.Jane, please can you thank your staff for being so courteous and helpful.Joyeux Noel!
12/05/2019
05/05/2019
Jane and her staff go out of their way to help. English and French spoken perfectly so no problem with understanding what is going on.
Agence très sympa et professionnelle. Accueil exceptionnel. Je recommande.
04/05/2019
What a pleasure to meet Jane yesterday and view some properties with her. It started with the Agence Thom Site - full of “need to know” information. Nearest airport, doctor, vet etc. then on viewing - every relevant detail shared and discussed. A wonderfully professional experience. What I really liked about Jane was her intuitive sense of what I was looking for...on a very small budget
02/05/2019
A brilliant services from Jane herself from day one help us in every steps of the way and with out Jane we wouldn’t been able to get our dream home , nothing is too much for Jane and her staff to go out of their way to help you. Again many thanks for all those helps you have done for us , I would definitely recommend Agence Thom
02/05/2019