Flooring Expo by Carpet King

Great customer service, carpet was installed fast and looks great!

I had a need for both carpet and laminate flooring and needed it quickly. Knowing about the quick turnaround I agreed to pay a higher price. My carpet was installed timely but the laminate was NOT. A day after my installation was to occur I called. They said they didn't know what was going on. I asked for my salesperson to call me first thing Monday. They did not call, so I did. Then and only then, i was informed my order was never placed. It would be another 10 days as they just placed the order. I understand things happen, but I expected financial compensation for this mistake. At no point had anyone apologized. I was simply told mistakes happen. I work in the construction industry and mistakes do happen. Everytime they do, we make up for it in kindness and by taking a financial hit. The flooring took another 10 days to come in and they offered me $100 off for my inconvenience. Considering I needed to extend the rental of my storage pod, reschedule my painting touchups, and movers to put my furniture back in place, and that I paid a higher price for the quicker turn around, I felt this was inadequate. But my only option was to cancel and search for another floor, or to install with their lousy discount for my inconvenience.When they came to install, they tried to hit me up with change orders for the laminate. The nerve of this company. They came to my home and looked at the job before quoting it. Not my problem. I refused to pay any additional monies and vowed to let others know of my terrible customer service. Future buyers beware!

Exceptional customer service and knowledgeable staff!

Very helpful! Great service and prices.

Geralds a+ service and color analysis and in home consulting made our purchase expierience and time we shared with him most enjoyable, carpet installers also we're professional and efficient.

The sales people were very helpful and the installer was very professional and did a super job! We will be using them again.

Deb and Gerald are awesome to work with!

Wide selection and very knowledgeable staff. Arrival of flooring and installation was quick. Would give 4.5 stars if possible due to significant language barrier with installers and backordered vent covers. They did offer to wait on install until the vents were in so I wouldn’t have holes in the floor but I chose not to wait. It will be 2 full months from order until it is completely finished.

I purchased carpet through the Carpet King in Maple Grove. Gerald and Deb Were very knowledgeable and friendly. The installer did a very good job he took great care in installing my runner. I would highly recommend Carpet King.

We shopped all around town for new carpet. The big box stores and several chains. Carpet King provided great customer service and very competitive pricing. The installation team was very professional and our new carpet looks great. I highly recommend visiting Carpet King for any of your flooring needs.

Don’t believe them when they say it takes 11 days from purchase to install. It took 2 1/2 weeks for my flooring to show up and then the only installation times they had were 1 1/2 days later (not enough time to get my whole downstairs cleared out) or wait almost 2 weeks. Flooring should go in tomorrow 5 weeks after I purchased it partially due to floor leveling.

I purchased carpet through the Carpet King in Maple Grove. Gerald and Deb Were very knowledgeable and friendly. The installer did a very good job he took great care in installing my runner. I would highly recommend Carpet King.

We bought carpet for our entire house after looking around town for other options. Gerald was very knowledgeable and helpful, got great pricing etc.. our carpet did take longer to arrive than originally promised, ((by 10 days or so), and there was an issue with getting it scheduled because of logistics on my end (moving furniture, piano, pool table). Like some of the other reviewers mentioned, I had to call them to follow up, but I don’t think that is beyond expectations when you are anxious to get work done.The 4 star review is based mostly on the installers—I have NEVER seen harder workers. Juan and Pablo were at my home for 14 hours the first day and 12 hours the next. They were polite, clean and worked nonstop (I don’t even thing they really took a break for lunch or dinner—just ate as they worked). Before they left they had vacuumed all the rooms and stairs, swept the hard floors of all the debris and we did a walk through. Carpet looks great. I would recommend!

We shopped all around town for new carpet. The big box stores and several chains. Carpet King provided great customer service and very competitive pricing. The installation team was very professional and our new carpet looks great. I highly recommend visiting Carpet King for any of your flooring needs.

Don’t believe them when they say it takes 11 days from purchase to install. It took 2 1/2 weeks for my flooring to show up and then the only installation times they had were 1 1/2 days later (not enough time to get my whole downstairs cleared out) or wait almost 2 weeks. Flooring should go in tomorrow 5 weeks after I purchased it partially due to floor leveling.

Went in and looked at samples before finishing the addition. Asked them to call me back with an estimate. And if they could install in 3 to 4 weeks. They said they would call. Never did went else where.

The produce is top-notch--we are so pleased with the Core-Tech floor! However, the service was not good. I was told we would be called to schedule an install when the product arrived, but I was not called. Instead, I had to call a couple of times to see if the product was in. It took longer than the 10-day estimate I was given--it took 2 weeks.Then, the wrong color threshold piece was sent by the factory, so the installer was not able to complete the install, and did not caulk between the tub and new floor, either. When I called Carpet King, I was told that the correct threshold piece would be ordered and arrive within a few days via UPS. I was asked to call a few days later to check on it if I had not yet been called to schedule a time when the installer could complete the final work. Of course I didn't receive a call from Carpet King. So I called them after a few days just to be told that the installer had not reported that he had the incorrect threshold piece and that the job was not complete. So of course the correct threshold piece had not even been ordered yet! Now we have to wait at least another week for the installation to be completed.Talk about delays! Why didn't Carpet King follow up on it? Why am I the one who always had to call them? Their Customer Service is just awful in my opinion!

The sale of our carpet was good and we were provided with an expected install date of 10 days, which was a large reason we chose CK (our re-appraisal was scheduled and we needed the carpet asap). Unfortunately, it took ONE MONTH for install. Nobody called me to inform me, I had to keep calling them week after week. We had to re-schedule our re-appraisal and when I asked if there was anything they could do for the troubles, I was told "you signed a contract that we aren't responsible for delays". That's it. Customer service after the sale was HORRIBLE. Scheduling install was bad- they charge extra for Sat install and wouldn't waive the fee even though the carpet was WEEKS behind. Carpet is here and installed, but I would never use Carpet King again.

The produce is top-notch--we are so pleased with the Core-Tech floor! However, the service was not good. I was told we would be called to schedule an install when the product arrived, but I was not called. Instead, I had to call a couple of times to see if the product was in. It took longer than the 10-day estimate I was given--it took 2 weeks. Then, the wrong color threshold piece was sent by the factory, so the installer was not able to complete the install, and did not caulk between the tub and new floor, either. When I called Carpet King, I was told that the correct threshold piece would be ordered and arrive within a few days via UPS. I was asked to call a few days later to check on it if I had not yet been called to schedule a time when the installer could complete the final work. Of course I didn't receive a call from Carpet King. So I called them after a few days just to be told that the installer had not reported that he had the incorrect threshold piece and that the job was not complete. So of course the correct threshold piece had not even been ordered yet! Now we have to wait at least another week for the installation to be completed. Talk about delays! Why didn't Carpet King follow up on it? Why am I the one who always had to call them? Their Customer Service is just awful in my opinion!

Ordered carpet April 1 (yes, really). They said it would be a week to a week and a half. April 13 it "arrived" and we arranged installation for the 17th. April 14 they called back to say it hadn't arrived, my carpet (paid in full) was lost. They didn't know where it was, had no plan to find it. April 17 I called them to find out what the plan was. Apparently 11 am is too early, because she said she would try to find out sometime. April 18- no news April 19-I was referred to customer service. I had to call multiple times to get a person. Carpet was reordered. It would arrive in ANOTHER week, week and a half. April 26th-finally installed. It looks nice.

Ordered carpet April 1 (yes, really). They said it would be a week to a week and a half.April 13 it "arrived" and we arranged installation for the 17th.April 14 they called back to say it hadn't arrived, my carpet (paid in full) was lost. They didn't know where it was, had no plan to find it.April 17 I called them to find out what the plan was. Apparently 11 am is too early, because she said she would try to find out sometime.April 18- no newsApril 19-I was referred to customer service. I had to call multiple times to get a person.Carpet was reordered. It would arrive in ANOTHER week, week and a half.April 26th-finally installed. It looks nice.

Ordered carpet April 1 (yes, really). They said it would be a week to a week and a half.April 13 it "arrived" and we arranged installation for the 17th.April 14 they called back to say it hadn't arrived, my carpet (paid in full) was lost. They didn't know where it was, had no plan to find it. April 17 I called them to find out what the plan was. Apparently 11 am is too early, because she said she would try to find out sometime.April 18- no newsApril 19-I was referred to customer service. I had to call multiple times to get a person.Carpet was reordered. It would arrive in ANOTHER week, week and a half.April 26th-finally installed. It looks nice.