Flooring Expo by Carpet King

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

The lady who worked there was fantastic. personal, knowledgeable, friendly, and collaborative. Would easily recommend.

The carpet is fantastic! Everything from the selection to install was really easy. And they were cheaper than a big box home improvement store!!

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

Great customer service, carpet was installed fast and looks great!

I had a need for both carpet and laminate flooring and needed it quickly. Knowing about the quick turnaround I agreed to pay a higher price. My carpet was installed timely but the laminate was NOT. A day after my installation was to occur I called. They said they didn't know what was going on. I asked for my salesperson to call me first thing Monday. They did not call, so I did. Then and only then, i was informed my order was never placed. It would be another 10 days as they just placed the order. I understand things happen, but I expected financial compensation for this mistake. At no point had anyone apologized. I was simply told mistakes happen. I work in the construction industry and mistakes do happen. Everytime they do, we make up for it in kindness and by taking a financial hit. The flooring took another 10 days to come in and they offered me $100 off for my inconvenience. Considering I needed to extend the rental of my storage pod, reschedule my painting touchups, and movers to put my furniture back in place, and that I paid a higher price for the quicker turn around, I felt this was inadequate. But my only option was to cancel and search for another floor, or to install with their lousy discount for my inconvenience. When they came to install, they tried to hit me up with change orders for the laminate. The nerve of this company. They came to my home and looked at the job before quoting it. Not my problem. I refused to pay any additional monies and vowed to let others know of my terrible customer service. Future buyers beware!

Very helpful! Great service and prices.

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Very friendly and helpful

Very poor experience. We were told repeatedly “7 to 10 days” for delivery until we ordered and paid half down. As soon as they had that payment the delivery date was moved out two weeks. The installer had too much of the transition pieces and not enough quarter round. I had to drive out to the store to return the extra product and then I still had to call repeatedly to get a credit. The installer ensured me he would be back to put in the last eight feet of quarter round. Many phone calls later I still don’t have it and I’m told it will cost another $400 on top of the more than $2000 already paid. The store staff seem to be pleasant people but they can’t be believed.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

WTF? I have no idea where this even is...

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!

Flooring Expo in Woodbury was outstanding in helping me pick out and arrange installation of my new carpet. Installation was very professional and there was no clean up for me afterwards.

I feel I got a fair price on our carpet and our installer was awesome. Sales communication could be better.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.

Carpet King provided the matching pad at the best price. I couldn’t be more pleased with their service.

I would go to Carpet King again. Very helpful service. The installer did an excellent professional job on our stairway.

They showed up on time and did a awesome job installing our carpet. They also did a great job cleaning up, and vacuumed the carpet before leaving. We will be definitely call them again for are living room carpet!

Great experience shopping, quick turnaround on install, and all the flooring looks fantastic!

Quick, good quality, priced right.

Quick, efficient, professional, and most important - did quality work!

Gerald was about as helpful as you could ask for. He walked us through everything, answered all our questions, and got our whole project done in one week. The installers were on-time, professional, and did a great job. Was truly an easy and seamless process.

Michael and the other gal that helped me load the flooring.

Great sales person. Worked with me when carpet was ready to install but my remodel ran behind. Matched lowest price I found for carpet I wanted. Only one minor problem: installers covered a vent. But when I called rep, installer called me back within minutes and job was completed promptly.

Carpet installed on stairs are not done correctly. Complaint was brought to sales rep but no answer yet.

The carpet looks great. the guys did a good job and cleaned up after.

Beautiful products and timely installation

Great customer service excellent installation. I have had carpet king Do 4 projects for me over they years from Carpet to laminate. Very happy With there work . Definitely recommend !!!

Michael was the best ! Service impeccable and we love our new carpeting 👍🏻👍🏻👍🏻. Will not go anywhere else from now on!!’

Thank you very much for an easy transaction, a lot of savings, and great customer service.

I will never recommend Carpet King to anyone! told me they would do something about a finance issue, never did. They don't follow thru on what they tell you. My recommendation, quit lying!!! Fix what you did so people that finance don't get ripped off!!!