Flooring Expo by Carpet King

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

Great customer service, carpet was installed fast and looks great!

I had a need for both carpet and laminate flooring and needed it quickly. Knowing about the quick turnaround I agreed to pay a higher price. My carpet was installed timely but the laminate was NOT. A day after my installation was to occur I called. They said they didn't know what was going on. I asked for my salesperson to call me first thing Monday. They did not call, so I did. Then and only then, i was informed my order was never placed. It would be another 10 days as they just placed the order. I understand things happen, but I expected financial compensation for this mistake. At no point had anyone apologized. I was simply told mistakes happen. I work in the construction industry and mistakes do happen. Everytime they do, we make up for it in kindness and by taking a financial hit. The flooring took another 10 days to come in and they offered me $100 off for my inconvenience. Considering I needed to extend the rental of my storage pod, reschedule my painting touchups, and movers to put my furniture back in place, and that I paid a higher price for the quicker turn around, I felt this was inadequate. But my only option was to cancel and search for another floor, or to install with their lousy discount for my inconvenience. When they came to install, they tried to hit me up with change orders for the laminate. The nerve of this company. They came to my home and looked at the job before quoting it. Not my problem. I refused to pay any additional monies and vowed to let others know of my terrible customer service. Future buyers beware!

Very helpful! Great service and prices.

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Very friendly and helpful

Very poor experience. We were told repeatedly “7 to 10 days” for delivery until we ordered and paid half down. As soon as they had that payment the delivery date was moved out two weeks. The installer had too much of the transition pieces and not enough quarter round. I had to drive out to the store to return the extra product and then I still had to call repeatedly to get a credit. The installer ensured me he would be back to put in the last eight feet of quarter round. Many phone calls later I still don’t have it and I’m told it will cost another $400 on top of the more than $2000 already paid. The store staff seem to be pleasant people but they can’t be believed.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

WTF? I have no idea where this even is...

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!

Flooring Expo in Woodbury was outstanding in helping me pick out and arrange installation of my new carpet. Installation was very professional and there was no clean up for me afterwards.

I feel I got a fair price on our carpet and our installer was awesome. Sales communication could be better.

Carpet King provided the matching pad at the best price. I couldn’t be more pleased with their service.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.

I would go to Carpet King again. Very helpful service. The installer did an excellent professional job on our stairway.

They showed up on time and did a awesome job installing our carpet. They also did a great job cleaning up, and vacuumed the carpet before leaving. We will be definitely call them again for are living room carpet!

Great experience shopping, quick turnaround on install, and all the flooring looks fantastic!

Quick, good quality, priced right.

Quick, efficient, professional, and most important - did quality work!

Gerald was about as helpful as you could ask for. He walked us through everything, answered all our questions, and got our whole project done in one week. The installers were on-time, professional, and did a great job. Was truly an easy and seamless process.

Michael and the other gal that helped me load the flooring.

Great sales person. Worked with me when carpet was ready to install but my remodel ran behind. Matched lowest price I found for carpet I wanted. Only one minor problem: installers covered a vent. But when I called rep, installer called me back within minutes and job was completed promptly.

Carpet installed on stairs are not done correctly. Complaint was brought to sales rep but no answer yet.

The carpet looks great. the guys did a good job and cleaned up after.

Beautiful products and timely installation

Great customer service excellent installation. I have had carpet king Do 4 projects for me over they years from Carpet to laminate. Very happy With there work . Definitely recommend !!!

Michael was the best ! Service impeccable and we love our new carpeting 👍🏻👍🏻👍🏻. Will not go anywhere else from now on!!’

Thank you very much for an easy transaction, a lot of savings, and great customer service.

I will never recommend Carpet King to anyone! told me they would do something about a finance issue, never did. They don't follow thru on what they tell you. My recommendation, quit lying!!! Fix what you did so people that finance don't get ripped off!!!

We ordered vinyl flooring as well as carpeting for minimal areas. Jim at the Apple Valley location was very helpful in getting us quality materials for the budget we had. He was able to get our product and installation scheduled in the tight time frame we were looking for. The installers were polite, professional, and very hard working! We will definitely be using them again!

They went above and beyond to get me a carpet I found elsewhere at a great price, and the installers were top notch, thorough and professional. Would highly recommend.

Karsten was our salesperson and he did a wonderful job. Our installer was very competent and came right on time. I definitely would use them again.

I can’t begin to thank the sales staff and installers enough for the beautiful work they did and the gorgeous new carpet installed in my new home! The sales staff was tremendous in getting my carpet deliver expedited, and the installers were very professional and accommodating my space/time as I work from home. I STRONGLY recommend Carpet King as my entire experience was exemplary.....and with new construction that was a most welcome change!! Thank you again for ensuring my carpets in my “country” home in Cannon Falls, MN is nothing short of STELLAR!!!

Great color choices, delivery on time, and good service .

My experience was great working with Toni at the Roseville store! She made sure everything was taken care of for me! I will definitely go back to her in the future!! She sent the best team of artisans to put the wood floor in! Ask for Pavel’s team! They all did excellent work and went the extra mile: they had to take my accordion-style closet doors off to put in the floor. When they put them back on, they slide better than they ever did!!! I even suspect someone adjusted my hanging blinds! They REALLY care about the quality of their work!! Thank you all!

They were prompt and responsive to our request for quick service.

Great customer service, carpet was installed fast and looks great!

I had a need for both carpet and laminate flooring and needed it quickly. Knowing about the quick turnaround I agreed to pay a higher price. My carpet was installed timely but the laminate was NOT. A day after my installation was to occur I called. They said they didn't know what was going on. I asked for my salesperson to call me first thing Monday. They did not call, so I did. Then and only then, i was informed my order was never placed. It would be another 10 days as they just placed the order. I understand things happen, but I expected financial compensation for this mistake. At no point had anyone apologized. I was simply told mistakes happen. I work in the construction industry and mistakes do happen. Everytime they do, we make up for it in kindness and by taking a financial hit. The flooring took another 10 days to come in and they offered me $100 off for my inconvenience. Considering I needed to extend the rental of my storage pod, reschedule my painting touchups, and movers to put my furniture back in place, and that I paid a higher price for the quicker turn around, I felt this was inadequate. But my only option was to cancel and search for another floor, or to install with their lousy discount for my inconvenience.When they came to install, they tried to hit me up with change orders for the laminate. The nerve of this company. They came to my home and looked at the job before quoting it. Not my problem. I refused to pay any additional monies and vowed to let others know of my terrible customer service. Future buyers beware!

They were on time.. moved furniture and moved it back. Took old carpeting and cleaned up nice. Nice Group of installers.

Very friendly and helpful in our selections of carpet