Flooring Expo by Carpet King

Great Price, Fast service and a great install crew! Can not recommend them enough - MUCH better, faster and a better Value than the Big Box stores, Thanks!

Great help in choosing carpet. Knowledgeable and patient. Carpet looks Fantastic!

We worked with Alex at the St Louis Park MN store. He steered us in the right direction for our project and budget and helped answer our many questions. He’s the best!! We are very happy with the quality of the product and love our new basement family room space.

We were blown away by the customer service. Alex provided excellent attention to all of the details! We were walked through the entire process with ease. We absolutely LOVE the flooring!

Great help in choosing carpet. Knowledgeable and patient. Carpet looks Fantastic!

We worked with Alex at the St Louis Park MN store. He steered us in the right direction for our project and budget and helped answer our many questions. He’s the best!! We are very happy with the quality of the product and love our new basement family room space.

Alex was a pleasure to work with. Extremely professional every step of the way. Beautiful showroom, great selection. I love the Fabrica wood!

Alex is the most intelligent salesman I have ever met.

We were blown away by the customer service. Alex provided excellent attention to all of the details! We were walked through the entire process with ease. We absolutely LOVE the flooring!

Can't say enough good things about Alex T. He was very professional and explained in detail all concerns I had and had very effective communication. Wonderful service and a wonderful experience. Excited to work with Alex for all future needs.

Great experience. Andrea did an amazing job, helping us select and the managing the project. The installers were top notch.

Great experience. Andrea did an amazing job, helping us select and the managing the project. The installers were top notch.

Andrea was extremely professional and great to work with.

The whole team (Josh, installers, etc) were efficient and professional. They quickly and easily answered all my questions.

I have found Josh to be incredibly talented, efficient, helpful and communicative. Start to finish he is collaborating with my builder, an outside stairway runner company, myself and my designer---truly amazing during these unprecedented times. Thanks Josh @FlooringExpo

Alex and Josh are the best! There customer service was the best i have ever received from any company. i will definitely be going back in the future.

My wife and I went in looking for carpet a while ago and had a friendly experience from the beginning. Josh spent as much time as we needed with him and was flexible with our schedule. He followed-up with us well and wasn't pressuring at all. The install team did an excellent job, quick yet quality work. They were very attentive to cleanliness and made sure everything was satisfactory to us before leaving. We were able to get a great deal on quality carpet and highly recommend Josh and the install team at Carpet King!

Spent a considerable amount of time with Josh discussing what I needed from new flooring that was going to cover most of my house. Josh listened and made sure he understood what I needed before making any suggestions, and I ended up liking his suggestions more than what I originally thought I wanted when I went in. The pricing was great, and he made sure to follow up with me on some questions I had after my initial visit. I'd be happy to work with him again in the future.

I will provide more details later. Would not recommend. Best to go somewhere else and save a lot of stress and aggravation!!

Alex was very helpful. He worked with me on environmental issues and toxic issues. I’m very happy with my choice and have had no allergic reactions whatsoever. I would highly recommend Alex and this company.

Great experience!! We had water in our basement unexpectedly and had to get carpet quickly with family coming into town. I called Flooring Expo and Josh was kind, considerate and extremely helpful in figuring out how to get us great carpet in time. He pulled in stock samples ahead of time, and even went the extra miles to get our space measured the next day. The installation was professional and fast and we are so pleased with the results. I am so happy we didn’t go anywhere else. I will recommend this place (and Josh!) to everyone.

The whole team (Josh, installers, etc) were efficient and professional. They quickly and easily answered all my questions.

Josh was great!!! Quick and efficient

Jose' was awesome

I have found Josh to be incredibly talented, efficient, helpful and communicative. Start to finish he is collaborating with my builder, an outside stairway runner company, myself and my designer---truly amazing during these unprecedented times. Thanks Josh @FlooringExpo

Josh was amazing! Great value, great service, perfect install and follow up. Will do business again!

Alex and Josh are the best! There customer service was the best i have ever received from any company. i will definitely be going back in the future.

My wife and I went in looking for carpet a while ago and had a friendly experience from the beginning. Josh spent as much time as we needed with him and was flexible with our schedule. He followed-up with us well and wasn't pressuring at all. The install team did an excellent job, quick yet quality work. They were very attentive to cleanliness and made sure everything was satisfactory to us before leaving. We were able to get a great deal on quality carpet and highly recommend Josh and the install team at Carpet King!

Spent a considerable amount of time with Josh discussing what I needed from new flooring that was going to cover most of my house. Josh listened and made sure he understood what I needed before making any suggestions, and I ended up liking his suggestions more than what I originally thought I wanted when I went in. The pricing was great, and he made sure to follow up with me on some questions I had after my initial visit. I'd be happy to work with him again in the future.

I will provide more details later. Would not recommend. Best to go somewhere else and save a lot of stress and aggravation!!

Very pleased with our experience at the St. Louis Park store and through phone calls/emails with Claire, and with the install that happened just two days ago! They were knowledgeable when we were exploring our options (for a 100+ year old house with imperfect floor levels). We went with a commercial sheet vinyl that is high quality and has really refreshed the space! Install day they worked efficiently. They even made sure to show me behind the oven and fridge how the new floor looked before they moved the appliances back. On this note, one thing to consider - which is just part of the process - is making sure you know how to disconnect your oven and fridge as they have to move those in order to get the flooring beneath. With gas and waterlines, it was a little cumbersome as we’ve never done it before but we figured it out! They followed up promptly after the install to see how it went. There is just some very minor fixing up on the edges to make it lay flat (but that sounds standard for this material) that they’ll come to fix. Overall, very happy with the final product and would recommend!

I had a wonderful experience at Carpet King in St. Louis Park starting with Mike and ending with the installation. Mike was knowledgeable and accommodating to my needs and questions. He seemed to share my enthusiasm. Jabar and his installation crew were absolutely wonderful. They were so friendly and thorough. Everything was done perfectly. They were even willing to share their lunch! They cleaned up and were very conscious of my neighbors in the condo building. I would certainly use this establishment again.

Very pleased with our experience at the St. Louis Park store and through phone calls/emails with Claire, and with the install that happened just two days ago! They were knowledgeable when we were exploring our options (for a 100+ year old house with imperfect floor levels). We went with a commercial sheet vinyl that is high quality and has really refreshed the space!Install day they worked efficiently. They even made sure to show me behind the oven and fridge how the new floor looked before they moved the appliances back. On this note, one thing to consider - which is just part of the process - is making sure you know how to disconnect your oven and fridge as they have to move those in order to get the flooring beneath. With gas and waterlines, it was a little cumbersome as we’ve never done it before but we figured it out!They followed up promptly after the install to see how it went. There is just some very minor fixing up on the edges to make it lay flat (but that sounds standard for this material) that they’ll come to fix.Overall, very happy with the final product and would recommend!

I had a wonderful experience at Carpet King in St. Louis Park starting with Mike and ending with the installation. Mike was knowledgeable and accommodating to my needs and questions. He seemed to share my enthusiasm. Jabar and his installation crew were absolutely wonderful. They were so friendly and thorough. Everything was done perfectly. They were even willing to share their lunch! They cleaned up and were very conscious of my neighbors in the condo building. I would certainly use this establishment again.

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

My husband and I worked with Connor to purchase our luxury vinyl plank and I can't say enough good things about our experience. We spent so much time searching for the perfect lvp for our home, but once we checked out Flooring Expo we spent all of 15 minutes before we found exactly what we were looking for. Connor did a great job of listening to what we wanted, our price point, and is knowledgable about the technical aspects of the flooring. Connor kept us updated via email and phone calls with where our floors were in the shipment process and eta. Fantastic experience and would use again!

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service