Flooring Expo by Carpet King

Heather was very easy to work with and SO helpful! She made sure our carpet got ordered and that everything went well. There was a slight mixup on installation day, and when I called Heather, she made sure the problem got solved immediately! Her priority is customer satisfaction! The installation team was great, very polite and hardworking. We are very happy with our new carpet! Thank you!

Amazing customer service! There was an unexpected issue with my carpet the day of my install. Marti worked with corporate to come up with a great solution. Carpet was installed as planned and looks great!

I really appreciated the open, no-pressure, option-oriented approach of the manager Michael I worked with from the beginning. I learned a great deal and felt able to make an informed decision.They worked within my time frame and Steve the installer was professional, efficient, and my floor looks fantastic!

Fun, knowledgeable sales team! They are a Stainmaster flooring center with a "if it stains, we replace" program..... any stain! That's the golden ticket with my busy family.

If I could give them a zero I would. All they are good at is taking your money. Measurements were wrong and they tried to pin it on me. I wanted my patterned carpet going a specific way and they never seemed to care.Do yourself a favor and go somewhere else unless you want the worst customer service ever. This entire company is horrible.

We were very pleased with every aspect of the installation of our flooring. The customer service was great, and the installer went the extra mile in making sure everything went smoothly.

Great price, turn around time and super skilled installer!

We’ve been to multiple places such as menards, Home Depot, and fleet farm to find the best deals and carpet king was the best! We walked in when they were having their 50% off deal on insulation and free installation! Not only did the deal was good but Heather, the customer service rep was wonderful. She went out of her way to help us through the entire process. When we ran into a problem, Heather was nice enough to comfort us and ensure quality help. Heather has the best customer service of all places we’ve went to, even when compared to the other Carpet King locations. If you need carpet done, I recommend heading over to the Carpet King located in Savage Minnesota to get help from Heather. Also the carpet installer Pablo is an artist when it comes to carpet installation. Within 5 hours he finished installing carpet in all our rooms, stairs, and living room. He did it with precision beauty. What a guy!!!!

Great selections

I really appreciated the open, no-pressure, option-oriented approach of the manager Michael I worked with from the beginning. I learned a great deal and felt able to make an informed decision. They worked within my time frame and Steve the installer was professional, efficient, and my floor looks fantastic!

I write this to sincerely appreciate Jim Harris for his outstanding Customer service. He is very flexible and has a great patience in dealing with customer matters. I had different choices of Flooring companies and flooring products but Jim had been able change my mind and gave me confidence to give my LVP floor project to Carpet King, Saint Louis Park Location.Also would like to mention that I am very happy with his professionalism showed in the follow up after a sale.

Fast friendly and knowledgeable. Immediate dates available for measurements. Much faster than box stores.

Heather was very easy to work with and SO helpful! She made sure our carpet got orderedand that everything went well. There was a slight mixup on installation day, and when I called Heather, she made sure the problem got solved immediately! Her priority is customer satisfaction! The installation team was great, very polite and hardworking. We are very happy with our new carpet! Thank you!

Excellent service, very reasonable pricing, thank you for getting the carpet in so quickly!

Amazing customer service! There was an unexpected issue with my carpet the day of my install. Marti worked with corporate to come up with a great solution. Carpet was installed as planned and looks great!

Marty is awesome!!!!!@

This was a last minute deal and marti and other staff made it happen. The measure and installer were great. The only place to do this kind of business!!

Lots of nickeling-and-dimeing, but other than that I would casually recommend. My sales rep was helpful.

Friendly and helpful staff. Price was good.

St Louis Park Carpet King gave us excellent advise about carpeting and flooring that we used for a bathroom and kitchen remodel. The carpet installer was prompt, courteous and did a very neat job installing our living room carpet

Updated review. Yesterday I rated this company 5 stars. In my review I explained that there was a problem with the installation (several problems, including the installers throwing the old carpet off the 5th floor balcony and moving the and not resetting the balcony swing) but when I called the company Heather apologized profusely and assured me that Marti in customer service would make sure the swing was put back. Well, an appointment was set to move the swing but they never called or came. While I gave them the benefit of the doubt in my earlier review, I must say I can no longer give them a good review. The sales experience was great but the installation and service were unsatisfactory.

Had a really poor experience. These folks are brokers of flooring product and the services to get them installed. And now I remember why we don’t use brokers - because once you engage with them you lose control over the process, such as the ability to purchase your supplies, to compare install quotes, to hold your providers accountable. If you don’t like your Carpet King rep... too bad... you’re stuck with them through the process even if they aren’t friendly or knowledgeable or even competent. We don’t use travel agents to book travel, or order content lenses from the eye doctor, etc etc. so why would we use a broker for our flooring?? I’ve done other projects since and would recommend going to Menards to purchase product and then getting their list of vetted professionals to hire for installing.

AMAZING experience! I learned far more with Marti than I did at another carpet seller. She helped me navigate to the right stuff for our lifestyle (dogs). I felt like she was trying to make sure we picked out stuff that was going to work with us, not just get a sale. And since this was an HRA City Loan there were added hurdles that they jumped through to get us what we wanted. We couldn't be happier with choosing them. Added bonus we didn't have to move the couches, paid them to do. Who knew that was a thing! So glad she told me about that service.

Excellent service and installation. Jim Harris did a great job in assisting me in getting me the right carpeting for our home. My mother, recently diagnosed with a form or Parkinson's needed short nap carpeting for her balance issues. Jim really came through for us as he arranged the carpet installed before her return from the hospital. The installation was done quickly by a master. We get compliments every time someone comes to visit. I can't say enough about how kind and compassionate Jim and the entire staff were. Thank you Jim! Sincerely, Michael Walsh

Excellent service and installation. Jim Harris did a great job in assisting me in getting me the right carpeting for our home. My mother, recently diagnosed with a form or Parkinson's needed short nap carpeting for her balance issues. Jim really came through for us as he arranged the carpet installed before her return from the hospital.The installation was done quickly by a master. We get compliments every time someone comes to visit. I can't say enough about how kind and compassionate Jim and the entire staff were.Thank you Jim!Sincerely,Michael Walsh

Friendly and helpful staff. Price was good.

St Louis Park Carpet King gave us excellent advise about carpeting and flooring that we used for a bathroom and kitchen remodel. The carpet installer was prompt, courteous and did a very neat job installing our living room carpet

Updated review. Yesterday I rated this company 5 stars. In my review I explained that there was a problem with the installation (several problems, including the installers throwing the old carpet off the 5th floor balcony and moving the and not resetting the balcony swing) but when I called the company Heather apologized profusely and assured me that Marti in customer service would make sure the swing was put back.Well, an appointment was set to move the swing but they never called or came. While I gave them the benefit of the doubt in my earlier review, I must say I can no longer give them a good review. The sales experience was great but the installation and service were unsatisfactory.

Excellent selection, quality, price and service. Very flexible with my schedule. THANK YOU

Had a really poor experience. These folks are brokers of flooring product and the services to get them installed. And now I remember why we don’t use brokers - because once you engage with them you lose control over the process, such as the ability to purchase your supplies, to compare install quotes, to hold your providers accountable. If you don’t like your Carpet King rep... too bad... you’re stuck with them through the process even if they aren’t friendly or knowledgeable or even competent. We don’t use travel agents to book travel, or order content lenses from the eye doctor, etc etc. so why would we use a broker for our flooring?? I’ve done other projects since and would recommend going to Menards to purchase product and then getting their list of vetted professionals to hire for installing.

Heather Erickson was very helpful in assisting my wife and I with our carpet selection. She also followed through and made sure we had top installers for the carpet installation. We will be looking for Heather when we purchase our living room carpet this coming year.

AMAZING experience! I learned far more with Marti than I did at another carpet seller. She helped me navigate to the right stuff for our lifestyle (dogs). I felt like she was trying to make sure we picked out stuff that was going to work with us, not just get a sale. And since this was an HRA City Loan there were added hurdles that they jumped through to get us what we wanted. We couldn't be happier with choosing them. Added bonus we didn't have to move the couches, paid them to do. Who knew that was a thing! So glad she told me about that service.

Excellent service and installation. Jim Harris did a great job in assisting me in getting me the right carpeting for our home. My mother, recently diagnosed with a form or Parkinson's needed short nap carpeting for her balance issues. Jim really came through for us as he arranged the carpet installed before her return from the hospital.The installation was done quickly by a master. We get compliments every time someone comes to visit. I can't say enough about how kind and compassionate Jim and the entire staff were. Thank you Jim!Sincerely,Michael Walsh

I just had carpet installed this morning. I wont even mention the problems prior to this. Just the damage DURING INSTALLATION. They must have rubbed the carpet against my leather sectional, because the back is so scratched up its frayed in areas. My $8K sectional that's a year old. We saved for that for so long! I can't believe it. He also didn't wear shoe covers. Its raining today and mud/ dirt is tracked all over my house, including my off white persian rug in the living room. To top it off, my house smells like cigarette smoke. Way more damage done than this stupid carpet is worth. I'll be calling as soon as this store opens.

Second time customer of Carpet King, St Louis Park, MN. Customer service and follow-up was great! Installers were friendly, professional and detail oriented! Excellent all round experience!

The only reason I'm not rating them higher is the fact that they charge a handling fee on every purchase. I bought some flooring and was charge a $15 handling fee to go pick it up at their warehouse. I returned to purchase some molding for the flooring and was charges another $15 handling fee. Apparently they aren't making enough on the products. I was also told that if it was shipped to the store it would be a $50 handling fee, each purchase. The salesperson was great to work with and we are happy with the product. Just not sure I will do business with them in the future for that reason.

This store advertises deals on in stock products, the problem is they have nothing in stock. We ordered backsplash tile and they were ordering from a third party as a special order we were required to pay for the product So they could order it. It took over three weeks for the tile to arrive. In the interim Marty called for more money as the order could only be filled in even pallet layers. Another trip and more cash. When Marty called to say the tile had arrived, we made the trip to find Marty had ordered 12 /12 floor tiles. And when he asked for more money, we had had enough. We insisted he fill the order. And two weeks later the tile arrived. If you need tile or flooring stay away from Carpet King.