Flooring Expo by Carpet King

Couldn’t give you a review of their products but I can tell you their service is absolutely AWFUL. I made an appointment a week in advance to get a quote/estimate on the upstairs level of our home. I received a confirmation email and text of my time. I stayed home from work for the 3 hour window waiting for a representative to show up. 5 minutes before the window ended, I contacted the company trying to find out what was going on. I didn’t hear back for nearly another hour for someone to help me. The new representative just pretty much brushed it off without much acknowledgement until I mentioned the inconvenience. He then told me he was going to call me to talk and didn’t call for almost an hour. I messaged again to check in and he said he would call in a second and yet again didn’t call. When he came over it honestly felt like I was being read a bunch of lines about the deals he was “giving” me that were clearly standard to make customers feel like they are getting a deal they aren’t. He also pretty much insulted me for offering to pay cash to help with the pricing. (Mind you he also told me he was 26 so I am attributing a lot of this to lack of maturity/age) He then told me he would be getting my estimate the next day and we made an appointment time. An HOUR after the time had passed he messaged to tell me we couldn’t do it that day. We rescheduled for today and it’s now 40 min past our time and I haven’t heard anything. I really was ready to make a purchase if this company had cared enough to follow through with anything. I’m seeing they have great reviews on google but I missed the massive amount of 1 star reviews on yelp. Now I’m not even surprised and feel stupid for wasting my own time and not doing better research. Go literally anywhere but here for your floors and save yourself the headache.

The Floorng Expo team was stellar from beginning to end. From the time we walked into the store to select our flooring right up through the crew thoroughly cleaning after they finished install, it was an awesome experience. Thank you!

I came here to shop for flooring and worked with Jaden P. He was super knowledgeable about the products and was able to help me find exactly what I was looking for. He was very communicative and upfront with me throughout the whole process. I will continue to shop for my flooring needs here and would definitely recommend working with Jaden at the store!!! Thanks for the help!

This location is great and so helpful through the process! They are attentive, help answer any of my questions and really go the extra mile to make sure you know your options. I would recommend for your flooring needs - I will continue to go here!

My fiance and I went to look at new flooring options and the guys in the showroom were a great help! They walked us through so many options for what could work for each room in our home! Glad we went here, and will be back for future needs as well! Would recommend!

Stay away.

Staff was very communicative through the process and the install team was courteous and efficient.

Perfect choice of carpeting recommended by Michael Gunelson, the showroom manager.Delivery and installation were top notch.

Michael has always gotten me the best price while still keeping materials quality. If any other contractor needs someone quick to respond and solve issues he’s your man.

Stopped by the store with no knowledge of flooring or even exactly what I was looking for. Mitchell was super helpful and seemed to know the products very well! Would definitely recommend this guy to anyone looking for flooring!

Great experience. The three Flooring Expo consultants at the showroom were super helpful with family room carpeting decisions and everything looks fantastic.

We were looking for carpet for our upper level and Susan Wentland from Flooring Expo knew exactly what we were looking for when we went into the store. Her knowledge of carpet was so helpful to determine the quality we needed to lay in our house with quite a few children. Thank you again, Susan for your all your help in your professionalism. We appreciate your service. Robin

Literally couldn’t get your salesperson to call me back to complete the sale, installer showed up hours past the timeframe that they gave me

You should seriously reconsider the sales people you have, I’m assuming they work on commission, asked them multiple times to call me to complete a sale, I still never heard back from them. Kind of ridiculous for a sales based business, I would recommend going somewhere else. Update: they also showed up hours past the time that they said they would for installation.

Great experience. Helpful staff.

Mitchell was super-helpful. The price was right, and I needed the carpet installed quickly. They were very accommodating with scheduling. I would highly recommend.

New carpet installed promptly. However, it was stained and had defects. See photos. The installer called the warehouse manager but was told to install anyways. I requested cleaning, thinking it was too much hassle and waste to replace. Was asked to email photos to a nonexistent email. No follow up, no response.

Ordering was easy. I had several changes on my end on installation and Mitch worked with me to re-quote and then credit me for work I ended up doing myself. Very pleasant, professional and quick! The LVP installers were fantastic too, worked quickly and cleaned up as they went. Very good experience!

Flooring Expo gets my recommendation!! They were fair, fast, convenient and most of all, customer focused. They did a fantastic job with the install and left the room immaculate!

I have had a wonderful experience at Flooring Expo. I just got a new condo that needed all new carpeting and LVP flooring. It was the biggest flooring purchase I have ever made and I felt at ease with my dealings with Michael G. He showed me several options in various price ranges, I ended up with one of the more expensive carpet choices and LVP but I it was my decision and not pushed into them. In the end with a sale and rebate the costs were reasonable for new flooring for my entire condo. Michael answered all my questions about install, there were many, and he was always responsive and patient. I would highly recommend Flooring Expo of St. Louis Park for your flooring needs and would highly recommend Michael. If I ever need more flooring I will be back. Thank You, Steven

The initial meetings with the two men who run the organizaton went well. They are both attentive to detail and there to answer any questions I had. The installers cleaned up the hallway/elevator in our building and did a wonderful job installing the carpet. The only problem was they did not speak English and that was somewhat difficult navigating them here and also the parking. However, it wasn't their fault. I would guess they are put into this situation and try their best. Despite the sometime confusion I tipped them well.

Excellent service

Great experience from the purchase through measurement, delivery and installation. Professional and helpful at every step

They were accommodating with samples and info

The whole process was great from beginning to end. The install crew was unbelievable.

fast and dependable!!

Amazing quality flooring! Our salesman Alec was super friendly and extremely helpful.

Just had the flooring redone in my basement with Flooring Expo, and it turned out great! My salesperson was very helpful and patient, because this was months in the making in my particular situation. The installers were very friendly and did a wonderful job!

Installation went seamlessly. No complaints.

Conner and his team were amazing. They answered a lot of questions we had regarding the products. They went the extra mile to get information for us and make necessary calls to the warehouse. Spencer and his team were helpful when I picked up the flooring materials. Great service from everyone that I worked with at the store and warehouse. I am so impressed with the service. I love my floor & steps. Thanks so much.

Conner was very knowledgeable and had great recommendations! Happy from start to finish! Thank you!

We worked with Connor and he was able to provide us with so many options of the Dixie Debut. Highly recommend !!

Thanks Connor it was great working with you

Great company, Connor was great to work with.

Connor is very professional and educated, he knows his stuff! 😊

Connor was great to work with, had a great experience.

Connor is the best sales person I’ve ever had for my flooring needs. He’s attentive and courteous.

Connor is great to work with and has great attention to detail!

Jean was very helpful in helping us with our project as well as the installers they were great I would love to recommend and thank the team for everything,

The minute we walked into Flooring Expo by Carpet King through the final carpet installation we had professional service. When we went to the St. Louis Park store, we were greeted by a very friendly salesman. (Alec). He listened to what we wanted and showed us the different carpets. He was very knowledgable about everything. We ordered the carpet and he told us approximately when the carpet would come in. We set up an installation day and time. The installers were very friendly and were there on time. They did an excellent job and cleaned up well. Throughout the whole time Alec kept us up to date on everything. He even called while the installers were there to see if we were happy with what they were doing. I would recommend Flooring Expo by Carpet King to everybody. I know we’ll be back to have a new kitchen floor installed. Thank You Carpet King. Kris Canaday

Connor has excellent listening skills. He is Extreamly honest and Knowledgiable regarding carpets and tiles. Additionally he is approachable and patient. Entire staff works together to best serve my needs! Jacqueline

I would like to share what an amazing experience I had with Flooring Expo by Carpet King in St. Louis Park, MN. My sales representative was Alec Eardley and he is excellent. I called and made an appointment with him, when I arrived, he was prepared and walked me through all of the hardwood flooring options that met my specifications. He was extremely knowledgeable and detailed in his explanation of the products. And he was also candid about the pros and cons of the each product. With his help, I made an excellent decision on my hardwood floors. After the purchase, and prior to the installation, he communicated regularly and with substance. He returned phone calls within an hour. The crew that installed the hardwood floors was also absolutely excellent. They were timely, communicative and had crazy incredible carpentry skills. They worked on a Saturday accommodate me. It was a 4 day job, and they were fantastic. The end product is stunning and it was priced very competitively. The individual that lead the work crew was very skilled and took great pride in his work. His name is Vitalli Pavlo. I did a lot of research before going with Alec and Vitalli. They are the absolute best. This is the first time I have ever written a review; this experience exceeded every expectation and i felt compelled to share my insights. I get compliments every time someone sees my hardwood floors. You will not go wrong with ALEC, Vitalli Pavlo and The Flooring Expo.

Very friendly and knowledgeable staff!! Will go back again