Flooring Expo by Carpet King

These guys were amazing!!! They worked very fast and my new carpet was installed perfectly. Thanks so very much!!

Great customer service

We couldn’t be happier with our new floors! Scott Klinepier worked as our sales representative and bent over backwards to get us the perfect flooring. We spent over a month bringing sample after sample home and Scott helped us the whole way. The demo and installers were polite and efficient. Demo on day one and installation on day two! 900 square feet (Living room, hall, two sets of stairs, foyer, kitchen and dining room). Our floors are absolutely stunning! We’ll be back for our carpet needs later! Way to go Burnsville Flooring Expo!

Scott (Burnsville), the Salesman was great to communicate with. He took in my request, said he was going to make a few phone calls, then called me back stating he could get what I wanted. He was very knowledgeable, knew the manufacturer was sold, knew the purchasing company. And got ‘er done.

Scott helped us at the Burnsville store. Everything was on time and any issues we had (very minor) were fixed quickly. He worked with us to ensure our entire home was done right. This was for a brand new custom built home. Amazing job! Would highly recommend to anyone for any project big or small. Thank you!

These guys were amazing!!! They worked very fast and my new carpet was installed perfectly. Thanks so very much!!

5 Star service quality and Speed!!! Had to do a recarpet on a Basement before we listed 4 sale and was able to get it done in 4 days! Smooth process and will use Flooring expo in our new home for sure!

This place was the most pleasant flooring store I’ve been to in years! If you’re ever in question about anything Scott is the man to ask. He is the expert that I will go to for years down the road. Scott knows how to go above and beyond in customer service, product knowledge, and overall experience. The feeling that this flooring store gives customers is one to surely remember. I will be recommending this store and Scott to all of my friends, family and colleagues. Thank you for being above and beyond with your customers! My family and I appreciate your store and employees kindness!

Scott was truly incredible, amazing customer service, always returns phone calls and always finds a solution to everything. Would give this business 10 stars if I could great product and amazing customer service!

Will never use again….ever! The sales guy Scott is great, super nice, helpful before the sale, not super pushy. After that it was a disaster. We had a section of wood flooring put in after they removed part of the carpet. The first installer wasn’t comfortable stretching the carpet to tack it against the new wood floor so he left it along with this red mark where he cut. I assumed the red mark would be tucked under when they tacked it. The second guy comes out to tack the carpet, the carpet won’t stretch far enough to cover the red mark they left and the tacks were coming through the carpet drawing blood if you stepped on one. Called again about the red mark and tacks. Third installer comes out, says it’s messed up, takes a few pictures and heads out. All the while Scott doesn’t return my calls and customer services tells me that after install the store and sales person doesn’t help, I just need to deal with customer service. Customer service sends a carpet cleaner out, that gets most of the red mark, which is now Just a light pink fade. The person who is to fix the tack issue called and left a message. I called back and left a message and here I am still waiting. I guess we will do it ourselves. Just another company who takes your money and once they have it, they don’t care if the job is done correctly or not. Stay far away from this unless you enjoy headaches.

Wonder shopping experience. Scott was very helpful and knowledgeable. I would recommend this store to anyone.

Best experience and communication with Mark and Scott. The crews were wonderful. We did almost every room in our house, both hardwood and carpet. I would recommend using them for your flooring needs!

We had new carpet installed in entire home yesterday. Words can't express our appreciation on the entire process. From the Sales/Support from Burnsville office, Mark & Scott - thank you!!! To the installation crew who arrived at our home at 08:30 AM and left at 10:45 - YOU ARE VERY GOOD AT YOUR PROFESSION!!!! We are certainly Carpet King customers for life, and most definitely will reference friends, neighbors, family members to go to Carpet King Burnsville for all their flooring needs. Absolutely great experience on all fronts, and boy, new carpet looks fantastic. THANK YOU!!!

Salesman at Burnsville location Scott was outstanding. Incredibly friendly and professional. Very knowledgeable and low pressure. Would strongly recommend him and he gave excellent customer service throughout the entire process. Installation crew was friendly and efficient as well. Very satisfied with the whole process. Thanks!

The guys worked really hard and did a great job! They made sure everything was to our satisfaction before they left. Price was reasonable and carpet is beautiful. Special thanks to Scott at the Burnsville store for his great customer service!!

Great customer service

We couldn’t be happier with our new floors! Scott Klinepier worked as our sales representative and bent over backwards to get us the perfect flooring. We spent over a month bringing sample after sample home and Scott helped us the whole way. The demo and installers were polite and efficient. Demo on day one and installation on day two! 900 square feet (Living room, hall, two sets of stairs, foyer, kitchen and dining room). Our floors are absolutely stunning! We’ll be back for our carpet needs later! Way to go Burnsville Flooring Expo!

We want to thank Scott for helping us choose our beautiful new carpeting. He was very knowledgeable, professional and personable. The installation is flawless and we are completely satisfied! We’ll definitely visit Flooring Expo again with any other flooring needs.

We want to thank Scott for helping us choose our beautiful new carpeting. He was very knowledgeable, professional and personable. The installation is flawless and we are completely satisfied! We’ll definitely visit Flooring Expo again with any other flooring needs.

This was our second purchase from Flooring Expo, we had an equally amazing experience with the one in St. Louis Park. In SLP we purchased luxury vinyl plank and this time we purchased carpet. Both experiences were fantastic! From order to install with our carpet took less than 2 weeks. Deciding on carpet was a breeze! Kristi is so knowledgeable and took a few ideas we had and our price point and provided us with options, which helped identify exactly what we wanted. Install was great! Start to finish they tore out and put in 450 square feet in about 2.5 hours. Bonus! They will haul away and recycle so that your old carpet doesn’t end up in a landfill. So many great things to say. Again, make sure you ask for Kristi! She is knowledgable, professional, and helped us narrow down exactly what we wanted. Thanks for the amazing experience and fantastic communication throughout the process.

Worked with John & Scott to get flooring for our bathroom. We were pretty last minute getting to them, but they crushed it by keeping in contact with us consistently to ensure that we would have it in time! I was SO impressed by the quality of customer service and simply how kind and friendly the employees were here.

We purchased laminate flooring to replace both a tile floor and a cork floor at Burnsville Carpet King. We worked with Scott, the manager at the store. Scott was helpful, knowledgeable and very easy to work with. The installers were prompt- arriving at 9 in the morning, and working until 8 that night to get the job finished- very friendly and they did a great job. They cleaned up after themselves and left no mess at all. Will definitely recommend Scott and his location, and will use again when we finish our basement next year!

Friendly staff and knowledgeable. The Burnsville, MN store has great variety and prices that will fit any budget. The quality of carpet shows in their samples. They also do garage floor coverings which is my next project.

We purchased laminate flooring to replace both a tile floor and a cork floor at Burnsville Carpet King. We worked with Scott, the manager at the store. Scott was helpful, knowledgeable and very easy to work with. The installers were prompt- arriving at 9 in the morning, and working until 8 that night to get the job finished- very friendly and they did a great job. They cleaned up after themselves and left no mess at all. Will definitely recommend Scott and his location, and will use again when we finish our basement next year!

Friendly staff and knowledgeable. The Burnsville, MN store has great variety and prices that will fit any budget. The quality of carpet shows in their samples. They also do garage floor coverings which is my next project.

In September, I had my 42 year old cement garage floor coated by Flooring Expo of Burnsville. Over the years it had become pitted from years of road salt. The whole process went great and the floor looks terrific. The photos show the before stage, patching stage and finished look. The staff was very informative about the process and the application of the new coating was completed in one day plus an extra day drying time. The only tough part was moving everything out of the garage to a storage container I rented. An added plus is Flooring Expos excellent lifetime warranty of materials and workmanship.

I love Flooring Expo by Carpet King!

Great experience. Everyone I felt with was friendly and willing to help.

Great experience start to finish!

From the showroom to the installation, everyone was professional, helpful and did great work. Our floor looks great and is sooooo comfortable to walk on!

Took four weeks from the first date to last date of installation. Four weeks of having our living room torn apart. Three days off of work (so far, we have to do another one now to have things fixed but no guarantees it will be fixed). The first installation day they didn't have the baseboards or the correct transition pieces so couldn't finish the project. The second installation day (scheduled two weeks later), the installer said he didn't have all the materials (transition pieces) and wasn't paid to do that piece. By the third installation date, they had brought most of the correct pieces except a garage door transition piece we had paid for but by that point we just needed our living room to be livable again so had them finish what he could. In the end, we were left with poor installation quality with the baseboards being uneven and transition pieces coming up. I had to leave several voice messages that were never returned over weeks. Eventually, I got in contact with someone who said I can email photos of the installation which i did. One week later I recieved a response that they could come check it out in December. I really wish i had read the reviews before going through this company. The entire process for installation and customer service has been hell and a waste of money. The only good thing was the experience with the sales rep who came to our house. Please avoid if you can. I would recommend if you like their flooring styles, having the free consultation then get the flooring information and order it yourself and pay someone else to install it. It will be much cheaper and will avoid all the drama. We ordered our flooring in September. It's now the end of November and out out floors are still not up to professional standards. The worst part is the customer service that has not made any of the experience right.

Been using them for years. Best value, pricing and financing. Quality installation and knowledgeable sales staff. The best! Skip Home Dep0t and big box stores.

Thank you for the professional care and great service . Your staff was fast and efficient in installing our carpet.

Erik has been nothing but wonderful! I highly recommend.

Took four weeks from the first date to last date of installation. Four weeks of having our living room torn apart. Three days off of work (so far, we have to do another one now to have things fixed but no guarantees it will be fixed). The first installation day they didn't have the baseboards or the correct transition pieces so couldn't finish the project. The second installation day (scheduled two weeks later), the installer said he didn't have all the materials (transition pieces) and wasn't paid to do that piece. By the third installation date, they had brought most of the correct pieces except a garage door transition piece we had paid for but by that point we just needed our living room to be livable again so had them finish what he could. In the end, we were left with poor installation quality with the baseboards being uneven and transition pieces coming up. I had to leave several voice messages that were never returned over weeks. Eventually, I got in contact with someone who said I can email photos of the installation which i did. One week later I recieved a response that they could come check it out in December. I really wish i had read the reviews before going through this company. The entire process for installation and customer service has been hell and a waste of money. The only good thing was the experience with the sales rep who came to our house. Please avoid if you can. I would recommend if you like their flooring styles, having the free consultation then get the flooring information and order it yourself and pay someone else to install it. It will be much cheaper and will avoid all the drama. We ordered our flooring in September. It's now the end of November and out out floors are still not up to professional standards. The worst part is the customer service that has not made any of the experience right.

From show room to installation, the service and attention to detail were amazing. For my next carpet install, I will be back.

Scheduling install is like working with the cable company. Be prepared to lose a fair amount of work scheduling around a 3 hour window just waiting for a call to tell you when that day they will be there.

Been using them for years. Best value, pricing and financing. Quality installation and knowledgeable sales staff. The best! Skip Home Dep0t and big box stores.

Thank you for the professional care and great service . Your staff was fast and efficient in installing our carpet.

The team that was finally sent were excellent. They were hard working and did a wonderful job with the carpet. It is beautiful to me. Thank you very much. Nicole R.

Erik has been nothing but wonderful! I highly recommend.