Flooring Expo by Carpet King

We are very pleased with our carpet, the install, and the experience overall. Thank you Flooring Expo!

These guys were amazing!!! They worked very fast and my new carpet was installed perfectly. Thanks so very much!!

Great customer service

We couldn’t be happier with our new floors! Scott Klinepier worked as our sales representative and bent over backwards to get us the perfect flooring. We spent over a month bringing sample after sample home and Scott helped us the whole way. The demo and installers were polite and efficient. Demo on day one and installation on day two! 900 square feet (Living room, hall, two sets of stairs, foyer, kitchen and dining room). Our floors are absolutely stunning! We’ll be back for our carpet needs later! Way to go Burnsville Flooring Expo!

Scott (Burnsville), the Salesman was great to communicate with. He took in my request, said he was going to make a few phone calls, then called me back stating he could get what I wanted. He was very knowledgeable, knew the manufacturer was sold, knew the purchasing company. And got ‘er done.

Scott helped us at the Burnsville store. Everything was on time and any issues we had (very minor) were fixed quickly. He worked with us to ensure our entire home was done right. This was for a brand new custom built home. Amazing job! Would highly recommend to anyone for any project big or small. Thank you!

These guys were amazing!!! They worked very fast and my new carpet was installed perfectly. Thanks so very much!!

5 Star service quality and Speed!!! Had to do a recarpet on a Basement before we listed 4 sale and was able to get it done in 4 days! Smooth process and will use Flooring expo in our new home for sure!

This place was the most pleasant flooring store I’ve been to in years! If you’re ever in question about anything Scott is the man to ask. He is the expert that I will go to for years down the road. Scott knows how to go above and beyond in customer service, product knowledge, and overall experience. The feeling that this flooring store gives customers is one to surely remember. I will be recommending this store and Scott to all of my friends, family and colleagues. Thank you for being above and beyond with your customers! My family and I appreciate your store and employees kindness!

Scott was truly incredible, amazing customer service, always returns phone calls and always finds a solution to everything. Would give this business 10 stars if I could great product and amazing customer service!

Will never use again….ever! The sales guy Scott is great, super nice, helpful before the sale, not super pushy. After that it was a disaster. We had a section of wood flooring put in after they removed part of the carpet. The first installer wasn’t comfortable stretching the carpet to tack it against the new wood floor so he left it along with this red mark where he cut. I assumed the red mark would be tucked under when they tacked it. The second guy comes out to tack the carpet, the carpet won’t stretch far enough to cover the red mark they left and the tacks were coming through the carpet drawing blood if you stepped on one. Called again about the red mark and tacks. Third installer comes out, says it’s messed up, takes a few pictures and heads out. All the while Scott doesn’t return my calls and customer services tells me that after install the store and sales person doesn’t help, I just need to deal with customer service. Customer service sends a carpet cleaner out, that gets most of the red mark, which is now Just a light pink fade. The person who is to fix the tack issue called and left a message. I called back and left a message and here I am still waiting. I guess we will do it ourselves. Just another company who takes your money and once they have it, they don’t care if the job is done correctly or not. Stay far away from this unless you enjoy headaches.

Wonder shopping experience. Scott was very helpful and knowledgeable. I would recommend this store to anyone.

Best experience and communication with Mark and Scott. The crews were wonderful. We did almost every room in our house, both hardwood and carpet. I would recommend using them for your flooring needs!

We had new carpet installed in entire home yesterday. Words can't express our appreciation on the entire process. From the Sales/Support from Burnsville office, Mark & Scott - thank you!!! To the installation crew who arrived at our home at 08:30 AM and left at 10:45 - YOU ARE VERY GOOD AT YOUR PROFESSION!!!! We are certainly Carpet King customers for life, and most definitely will reference friends, neighbors, family members to go to Carpet King Burnsville for all their flooring needs. Absolutely great experience on all fronts, and boy, new carpet looks fantastic. THANK YOU!!!

Salesman at Burnsville location Scott was outstanding. Incredibly friendly and professional. Very knowledgeable and low pressure. Would strongly recommend him and he gave excellent customer service throughout the entire process. Installation crew was friendly and efficient as well. Very satisfied with the whole process. Thanks!

The guys worked really hard and did a great job! They made sure everything was to our satisfaction before they left. Price was reasonable and carpet is beautiful. Special thanks to Scott at the Burnsville store for his great customer service!!

My selection of carpet was delayed by the factory passed an acceptable date so my sales rep was able to substitute it and have it installed in two days for the same price!

Great customer service

We couldn’t be happier with our new floors! Scott Klinepier worked as our sales representative and bent over backwards to get us the perfect flooring. We spent over a month bringing sample after sample home and Scott helped us the whole way. The demo and installers were polite and efficient. Demo on day one and installation on day two! 900 square feet (Living room, hall, two sets of stairs, foyer, kitchen and dining room). Our floors are absolutely stunning! We’ll be back for our carpet needs later! Way to go Burnsville Flooring Expo!

We want to thank Scott for helping us choose our beautiful new carpeting. He was very knowledgeable, professional and personable. The installation is flawless and we are completely satisfied! We’ll definitely visit Flooring Expo again with any other flooring needs.

We want to thank Scott for helping us choose our beautiful new carpeting. He was very knowledgeable, professional and personable. The installation is flawless and we are completely satisfied! We’ll definitely visit Flooring Expo again with any other flooring needs.

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

This was our second purchase from Flooring Expo, we had an equally amazing experience with the one in St. Louis Park. In SLP we purchased luxury vinyl plank and this time we purchased carpet. Both experiences were fantastic! From order to install with our carpet took less than 2 weeks. Deciding on carpet was a breeze! Kristi is so knowledgeable and took a few ideas we had and our price point and provided us with options, which helped identify exactly what we wanted. Install was great! Start to finish they tore out and put in 450 square feet in about 2.5 hours. Bonus! They will haul away and recycle so that your old carpet doesn’t end up in a landfill. So many great things to say. Again, make sure you ask for Kristi! She is knowledgable, professional, and helped us narrow down exactly what we wanted. Thanks for the amazing experience and fantastic communication throughout the process.

Worked with John & Scott to get flooring for our bathroom. We were pretty last minute getting to them, but they crushed it by keeping in contact with us consistently to ensure that we would have it in time! I was SO impressed by the quality of customer service and simply how kind and friendly the employees were here.

We purchased laminate flooring to replace both a tile floor and a cork floor at Burnsville Carpet King. We worked with Scott, the manager at the store. Scott was helpful, knowledgeable and very easy to work with. The installers were prompt- arriving at 9 in the morning, and working until 8 that night to get the job finished- very friendly and they did a great job. They cleaned up after themselves and left no mess at all. Will definitely recommend Scott and his location, and will use again when we finish our basement next year!

Friendly staff and knowledgeable. The Burnsville, MN store has great variety and prices that will fit any budget. The quality of carpet shows in their samples. They also do garage floor coverings which is my next project.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

We purchased laminate flooring to replace both a tile floor and a cork floor at Burnsville Carpet King. We worked with Scott, the manager at the store. Scott was helpful, knowledgeable and very easy to work with. The installers were prompt- arriving at 9 in the morning, and working until 8 that night to get the job finished- very friendly and they did a great job. They cleaned up after themselves and left no mess at all. Will definitely recommend Scott and his location, and will use again when we finish our basement next year!

Friendly staff and knowledgeable. The Burnsville, MN store has great variety and prices that will fit any budget. The quality of carpet shows in their samples. They also do garage floor coverings which is my next project.

In September, I had my 42 year old cement garage floor coated by Flooring Expo of Burnsville. Over the years it had become pitted from years of road salt. The whole process went great and the floor looks terrific. The photos show the before stage, patching stage and finished look. The staff was very informative about the process and the application of the new coating was completed in one day plus an extra day drying time. The only tough part was moving everything out of the garage to a storage container I rented. An added plus is Flooring Expos excellent lifetime warranty of materials and workmanship.

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

Great job! Love the new carpet!

I love Flooring Expo by Carpet King!

Great experience. Everyone I felt with was friendly and willing to help.

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Great experience start to finish!