Flooring Expo by Carpet King

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Amazing service!! Great quality work and carpet! They went above and beyond!

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Only flooring place we ever consider

Carpet King in Minnetonka is "six out of five stars," and we highly recommend this company. They helped us to "fix" a problem created by a different carpet service. They are knowledgeable, professional, and ethical in every respect. It was a pleasure to work with every employee we encountered, from sales to installation. Special thanks to Tony E., who "got the ball rolling" for us.

As always great customer service and price

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

They over charged us. They charged us for pieces that were never installed. They damaged our walls. They will not refund our money. I have been trying for 5 months and they clearly don't care or want me as a customer.

I had engineered floors (ProPlus VV017-01016/Laguna Oak) installed on the main level of my house (entry way, dining room, kitchen and living room) and am really pleased with the quality of the product and the start-to-finish process of the project: knowledge and assistance from sales associate, scheduling for install, install process and the follow-up post installation! The demo and install only took 2 days?!? And, the installers were so nice and mindful of our house and neighbors. I really appreciated that. I was somewhat reluctant to install engineered floors, but I'm so glad I made the decision! The new floor has been in place for over 2 months and just about everything that you could imagine would happen with 3 cats and a toddler has happened and not a single scratch, discoloration or stain?!?!?! My daughter managed to even color on the floor with a permanent marker!!! I almost passed out when I saw it, but with a little bit of dawn soap and elbow grease, I got it out! My biggest reluctance with engineered floors was around the design and if it would look like real wood flooring. The texture and color of the floors looks so much like real oak. It has shades of grey and brown, so during the day with natural light, more of the grey tones pop and during night with ambient lighting, the warm brown pops. The grain design and color looks timeless. I'm so happy with this, that I'm thinking about replacing the flooring on the second level. I can't wait to see how it will hold up to salt and snow during winter.

Best of the multiple floor-covering stores that we visited. The manager is exceptionally customer-oriented and knowledgeable. Good experience overall.

We installed new carpet in our bedroom, closet and office. We were very picky about the type of carpet for pets and the color and texture. We went back and forth for months trying to decide. Marti helped us pick out our carpet and assured us the installation would be top of the line. We were extremely happy with our selection! Marti followed through on every detail of the project. We would buy from her again in the future.

Our salesperson was personable, knowledgable and professional. We are very happy with the carpet and pad and the installation is excellent. We have made several purchases from Carpet King over the years and will continue to do so. Very satisfied.

Great job from store contact to end of carpet install!! Marty, kenin where awesome at the store and phone conversations. And installers were clean and responsible!!

Helpful customer service.

I was looking at options for my new condo

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

They over charged us. They charged us for pieces that were never installed. They damaged our walls. They will not refund our money. I have been trying for 5 months and they clearly don't care or want me as a customer.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

I had engineered floors (ProPlus VV017-01016/Laguna Oak) installed on the main level of my house (entry way, dining room, kitchen and living room) and am really pleased with the quality of the product and the start-to-finish process of the project: knowledge and assistance from sales associate, scheduling for install, install process and the follow-up post installation! The demo and install only took 2 days?!? And, the installers were so nice and mindful of our house and neighbors. I really appreciated that. I was somewhat reluctant to install engineered floors, but I'm so glad I made the decision! The new floor has been in place for over 2 months and just about everything that you could imagine would happen with 3 cats and a toddler has happened and not a single scratch, discoloration or stain?!?!?! My daughter managed to even color on the floor with a permanent marker!!! I almost passed out when I saw it, but with a little bit of dawn soap and elbow grease, I got it out! My biggest reluctance with engineered floors was around the design and if it would look like real wood flooring. The texture and color of the floors looks so much like real oak. It has shades of grey and brown, so during the day with natural light, more of the grey tones pop and during night with ambient lighting, the warm brown pops. The grain design and color looks timeless. I'm so happy with this, that I'm thinking about replacing the flooring on the second level. I can't wait to see how it will hold up to salt and snow during winter.

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

Home Depot completely screwed me over on an installation at the last moment while I was trying to sell my house. I went to Carpet King, explained the situation, and they were incredible! They found me a better quality flooring, got the measurement guy out the next morning, and had the flooring installed within days. They did it cheaper than Home Depot too! These guys were incredibly helpful. Highly recommend them.

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!

Best of the multiple floor-covering stores that we visited. The manager is exceptionally customer-oriented and knowledgeable. Good experience overall.

Flooring Expo in Woodbury was outstanding in helping me pick out and arrange installation of my new carpet. Installation was very professional and there was no clean up for me afterwards.

I feel I got a fair price on our carpet and our installer was awesome. Sales communication could be better.

Carpet King provided the matching pad at the best price. I couldn’t be more pleased with their service.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.