Flooring Expo by Carpet King

The actually luxury vinyl flooring that they put in looked great. The process to nail down the pricing, have them follow up with you on details (customer service) — that was 1/5 stars.

Heather was very personable and caring. Really felt she cared about giving us exceptional customer service and she did! Marty was extremely knowledgeable! The installers were very good as well. Although it took a lot longer to receive our flooring then we hoped, since it was back ordered, this is happening every where. The wait was worth it! We love both our flooring and our carpet and will recommend Flooring Expo to others!

We were so pleased with the entire carpeting process with Tony and Carpet King. Their selection and advice were so valuable. The scheduling and install were done professionally and with a friendly attitude. Thank you so much!

Flooring Expo just finished installing the rest of our triple carpet change-overs (entire upstairs, sun porch, & main to lower stairs). We are totally delighted with everything they did for us, from Heather's initial super-helpful assist (e.g. highest traffic steps got a carpet with wool & a pad to suit that & its higher traffic), to Heather's double-check on our order pattern & colors before the factory made it (peace of mind), to Heather's follow-ups just ahead of install (to remind us to ask for nice 'same-dye-lot spare--repair-squares' in case of future disaster) and after install (she told me how best to store spares safely by doing what their warehouse does - wrapping 'em in plastic). . Installation crew was really good at what they do (great seams & butts to tile edge in bathrooms etc), and did a perfect job.

Definitely go here first if you are wanting to learn about luxury vinyl and what options are out there. I spoke with Marti and she told me about all the different kinds, all the different thicknesses, what everything means. We didn’t end up buying with them because we moved out of state and they didn’t have a company outside of MN. But I did want to put in a positive review for all the expertise she shared with me. I even called her back from out of town to ask her opinion on what I was thinking to buy because that’s how helpful she was to me.

Tony Engle helped me choose the perfect carpet for the lower level in my home. The whole transaction was handled professionally, including the installation. My husband and I are very pleased with the results.

12/4/2020 (carpet tear out and install) started at about 4:00 pm. It's now after 10:30pm on a Friday night and they are still here! We only have 14 steps and a small living room. Absolutely ridiculous to have worker's still here!! It appeared that there was only one installer that knew what he was doing and the other two basically watching the entire time. The next day (when it was actually light) we are finding bad cuts and poor seems. I'll be honest here, we went off of reviews hoping for the best. I feel that for the service provided, workmanship, scheduling and price, we wish we purchased elsewhere. I'm feeling like at this point all that this company does is get as much money out of the homeowners as possible, and subcontract the work out to a bunch of hacks! I don't believe for a second that this company has a single in-house crew. Imo all sub, no quality control and zero follow up to make sure that the job went well. ONLY in it for the money imo, quality and customer care comes second or even third.

UPDATE 12/04: They sent the wrong amount of carpet again. Leaving us with multiple seams in a high traffic hallway. We were told the entire hallway would be replaced with a seam at the door way, and then a seam down at the end of the hallway. However, we were refined $100 for the inconvenience we have experienced. We had Mike come to our home through the shop at home program at carpet king. He was wonderful to work with. We signed a purchase agreement on 10/23. I was told we would get a call when the carpet arrived. After waiting almost 2 weeks, I contacted Mike to get an update. He checked into it and I was called the next day by scheduling. Carpet was installed on 11/6. The installers figured out that we were short 2 feet of carpet and couldn’t finish the project. After being here from 8 am until 4 pm, to carpet roughly 850 sq ft of space, I was left with my hallway not complete. Again, I had to call scheduling to figure out when they were coming back to finish. I was told the carpet would arrive on 11/19 and would be installed 11/20. I received a confirmation call on 11/19 telling me to expect a call between 7 am and 9 am to confirm the time they would be arriving. At 10 am, I called Scheduling and Left a message. At 10:30 I called the main carpet king number and finally spoke to Juliana. He informed the truck hadn’t arrived yet and it might not get done today. He called me an hour later to let me know the truck won’t make it on time and won’t be unloaded until Monday or Tuesday of NEXT week. Due to the holidays and being out of town, we now have to wait until 12/4 to have our carpet installation finished. They have offered no compensation in any form for the inconvenience. If you decide to use this company be sure to have them measure several times and confirm the dimensions of your rooms. Otherwise you’ll be waiting 6 weeks for your installation to be completed.

Tony Engle helped me choose the perfect carpet for the lower level in my home. The whole transaction was handled professionally, including the installation. My husband and I are very pleased with the results.

12/4/2020 (carpet tear out and install) started at about 4:00 pm. It's now after 10:30pm on a Friday night and they are still here! We only have 14 steps and a small living room. Absolutely ridiculous to have worker's still here!! It appeared that there was only one installer that knew what he was doing and the other two basically watching the entire time. The next day (when it was actually light) we are finding bad cuts and poor seems. I'll be honest here, we went off of reviews hoping for the best. I feel that for the service provided, workmanship, scheduling and price, we wish we purchased elsewhere. I'm feeling like at this point all that this company does is get as much money out of the homeowners as possible, and subcontract the work out to a bunch of hacks!I don't believe for a second that this company has a single in-house crew. Imo all sub, no quality control and zero follow up to make sure that the job went well. ONLY in it for the money imo, quality and customer care comes second or even third.

UPDATE 12/04: They sent the wrong amount of carpet again. Leaving us with multiple seams in a high traffic hallway. We were told the entire hallway would be replaced with a seam at the door way, and then a seam down at the end of the hallway.However, we were refined $100 for the inconvenience we have experienced.We had Mike come to our home through the shop at home program at carpet king. He was wonderful to work with. We signed a purchase agreement on 10/23. I was told we would get a call when the carpet arrived. After waiting almost 2 weeks, I contacted Mike to get an update. He checked into it and I was called the next day by scheduling. Carpet was installed on 11/6. The installers figured out that we were short 2 feet of carpet and couldn’t finish the project. After being here from 8 am until 4 pm, to carpet roughly 850 sq ft of space, I was left with my hallway not complete. Again, I had to call scheduling to figure out when they were coming back to finish. I was told the carpet would arrive on 11/19 and would be installed 11/20. I received a confirmation call on 11/19 telling me to expect a call between 7 am and 9 am to confirm the time they would be arriving. At 10 am, I called Scheduling and Left a message. At 10:30 I called the main carpet king number and finally spoke to Juliana. He informed the truck hadn’t arrived yet and it might not get done today. He called me an hour later to let me know the truck won’t make it on time and won’t be unloaded until Monday or Tuesday of NEXT week. Due to the holidays and being out of town, we now have to wait until 12/4 to have our carpet installation finished. They have offered no compensation in any form for the inconvenience. If you decide to use this company be sure to have them measure several times and confirm the dimensions of your rooms. Otherwise you’ll be waiting 6 weeks for your installation to be completed.

Very easy to work with! Love the carpet and the help from the staff. They also worked with our budget.

Great service, reasonably priced. Very knowledgeable staff in the shop. Definitely a valuable place to stop for any flooring needs.

Worked with Heather and she was great throughout the whole process! Never felt pressurd to make a decision, took me about three months to decide to move forward after finishing up some other details in my remodel. Team was great in letting me run in and borrow the vinyl plank sample to make sure it fit with othe decisions I was considering!

Carpet King in Minnetonka is "six out of five stars," and we highly recommend this company. They helped us to "fix" a problem created by a different carpet service. They are knowledgeable, professional, and ethical in every respect. It was a pleasure to work with every employee we encountered, from sales to installation. Special thanks to Tony E., who "got the ball rolling" for us.

They over charged us. They charged us for pieces that were never installed. They damaged our walls. They will not refund our money. I have been trying for 5 months and they clearly don't care or want me as a customer.

I had engineered floors (ProPlus VV017-01016/Laguna Oak) installed on the main level of my house (entry way, dining room, kitchen and living room) and am really pleased with the quality of the product and the start-to-finish process of the project: knowledge and assistance from sales associate, scheduling for install, install process and the follow-up post installation! The demo and install only took 2 days?!? And, the installers were so nice and mindful of our house and neighbors. I really appreciated that. I was somewhat reluctant to install engineered floors, but I'm so glad I made the decision! The new floor has been in place for over 2 months and just about everything that you could imagine would happen with 3 cats and a toddler has happened and not a single scratch, discoloration or stain?!?!?! My daughter managed to even color on the floor with a permanent marker!!! I almost passed out when I saw it, but with a little bit of dawn soap and elbow grease, I got it out! My biggest reluctance with engineered floors was around the design and if it would look like real wood flooring. The texture and color of the floors looks so much like real oak. It has shades of grey and brown, so during the day with natural light, more of the grey tones pop and during night with ambient lighting, the warm brown pops. The grain design and color looks timeless. I'm so happy with this, that I'm thinking about replacing the flooring on the second level. I can't wait to see how it will hold up to salt and snow during winter.

Best of the multiple floor-covering stores that we visited. The manager is exceptionally customer-oriented and knowledgeable. Good experience overall.

We installed new carpet in our bedroom, closet and office. We were very picky about the type of carpet for pets and the color and texture. We went back and forth for months trying to decide. Marti helped us pick out our carpet and assured us the installation would be top of the line. We were extremely happy with our selection! Marti followed through on every detail of the project. We would buy from her again in the future.

Our salesperson was personable, knowledgable and professional. We are very happy with the carpet and pad and the installation is excellent. We have made several purchases from Carpet King over the years and will continue to do so. Very satisfied.

Great job from store contact to end of carpet install!! Marty, kenin where awesome at the store and phone conversations. And installers were clean and responsible!!

Helpful customer service.

I was looking at options for my new condo

They over charged us. They charged us for pieces that were never installed. They damaged our walls. They will not refund our money. I have been trying for 5 months and they clearly don't care or want me as a customer.

I had engineered floors (ProPlus VV017-01016/Laguna Oak) installed on the main level of my house (entry way, dining room, kitchen and living room) and am really pleased with the quality of the product and the start-to-finish process of the project: knowledge and assistance from sales associate, scheduling for install, install process and the follow-up post installation! The demo and install only took 2 days?!? And, the installers were so nice and mindful of our house and neighbors. I really appreciated that. I was somewhat reluctant to install engineered floors, but I'm so glad I made the decision! The new floor has been in place for over 2 months and just about everything that you could imagine would happen with 3 cats and a toddler has happened and not a single scratch, discoloration or stain?!?!?! My daughter managed to even color on the floor with a permanent marker!!! I almost passed out when I saw it, but with a little bit of dawn soap and elbow grease, I got it out! My biggest reluctance with engineered floors was around the design and if it would look like real wood flooring. The texture and color of the floors looks so much like real oak. It has shades of grey and brown, so during the day with natural light, more of the grey tones pop and during night with ambient lighting, the warm brown pops. The grain design and color looks timeless. I'm so happy with this, that I'm thinking about replacing the flooring on the second level. I can't wait to see how it will hold up to salt and snow during winter.

Home Depot completely screwed me over on an installation at the last moment while I was trying to sell my house. I went to Carpet King, explained the situation, and they were incredible! They found me a better quality flooring, got the measurement guy out the next morning, and had the flooring installed within days. They did it cheaper than Home Depot too! These guys were incredibly helpful. Highly recommend them.

Best of the multiple floor-covering stores that we visited. The manager is exceptionally customer-oriented and knowledgeable. Good experience overall.

After Home Depot dropped the ball, these guys came through with flying colors. Absolutely outstanding from start to finish. Everything was delivered on time and the installer really went the extra mile. We're customers for life. Thanks!!!

Terrible. We actually had to fire them and they did not complete the job. Most incompetent people I have ever dealt with. They continued to order the wrong product on multiple occasions. We had to hire a different company to come and finish the job. They also damaged our bathroom floor as they incorrectly tore up the tile in the bathroom that we had to replace. They offered no assistance in making it right. In fact they wanted to charge us to have them come back and fix it. We also went to great lengths to verify what was included in our install. We have emails from their staff showing what we were promised was not delivered that they wanted to charge us for. We will be sharing these on social media. We made the decision to go with them based on the pricing they gave us. We made a business decision based on the pricing and facts they provided. Unfortunately they did not come through and honor it. Again we have email communication with them that validates our issues. What's dissapointing is how they have tried to handle the situation. Instead of trying to find solutions to help finish the job the store manager only provided excuses instead of solutions. In fact this is the same experience we had with our sales rep. The owner of this store should be embarrassed by how their employees interact with customers.

Good, quick service. Nice folks, who all communicated with me very clearly every step of the way.

We installed new carpet in our bedroom, closet and office. We were very picky about the type of carpet for pets and the color and texture. We went back and forth for months trying to decide. Marti helped us pick out our carpet and assured us the installation would be top of the line. We were extremely happy with our selection! Marti followed through on every detail of the project. We would buy from her again in the future.

Great job from store contact to end of carpet install!! Marty, kenin where awesome at the store and phone conversations. And installers were clean and responsible!!

Our salesperson was personable, knowledgable and professional.We are very happy with the carpet and pad and the installation is excellent.We have made several purchases from Carpet King over the years and will continue to do so.Very satisfied.

We were looking to get new carpet and tile in a timely manner. Carpet King was able to get in to measure and get us a carpet installed much faster than other places I checked out. Our salesperson Michael was always readily available and was able to help us through the process. There was an issue with our initial carpet being backordered. They made it right by offering us a slightly nicer carpet at the same price. This isn't something that they had to do considering we were in a pinch, but it's what they should have done. Because of that, Carpet King is highly recommended by us and we will go back there with future needs.

Our carpet was ruined by a local carpet cleaner. We reached out to Carpet King since they had replaced the carpet for us when we first bought the home. Karsten was a pleasure to work with and he got our carpet replaced extremely fast. Never had any issues and everything went great both times I used them to carpet my home.

Carpet King did an awesome job with all of my carpet needs for my new chiropractic clinic! I would highly recommend them to anyone! Michael, Madison and Carston were all very helpful!

Helpful customer service.

Awesome, easy to work with, well informed, and lots of options.

I was looking at options for my new condo