Sales experience was good. Attentive, patient, happy to help. But missed a couple critical items like subfloor expense and ordering all the right materials. Bought carpet and LVP for entire main and upstairs. Install quality of carpet was okay- wish they would have focused on addressing some squeaks. LVP install quality was just plainly bad. Damaged trim, damaged door jambs, ramps in a few places (they claim the floors didn't need any leveling, but the install guide of the LVP said otherwise - one ramp didn't meet the flatness guidelines). Tried to add $1300 to bill at LVP install to add extra subfloor, which was never mentioned during process. Quality of install not great. Squeaks in a few spots, relied heavily on quarter round to cover workmanship, list goes on. Lots more to say here but overall I wouldn't go here again for hard flooring. Carpet process went well, so that I can recommend.