Flooring Expo by Carpet King

Did a great job! Thank you.

Incredible product and customer service. Will work with them again for my next project!

The team was great to work with. They accommodated our schedule when we had some uncontrollable things come up that delayed us being able to install our carpet right away. The customer service we received from the guys at the Apple Valley was phenomenal! I definitely will recommend anyone looking for flooring to go to Flooring Expo and talk to the team at that location. The install was also amazing! The crew of 3 was very friendly and removed, then installed the carpet very quickly! We had most of our house redone approximately 1400 square feet. Overall, we couldn’t be happier with our experience with Flooring Expo!

Had a full house of carpet installed several months ago, and wanted to let things settle in before reviewing. Deshaun did a great job of handling the estimate and following up. Pricing was competitive and the carpet quality overall seems good. There was a problem with the installation schedule, as on the day of installation I was told no crew was set up on the schedule. This snafu was due to new employees filling in while Deshaun was out, but I understand that this happens. We were able to get in contact that day with a woman who was able to get us scheduled just a day later (wish I could remember her name as she went above and beyond for us, even following up to be sure the crew had arrived). I'd rate the installation as barely average, edges near floor boards not tucked very well. A few stairs (in the most easily seen area) have what looks like a hard crease showing in the middle that gives the impression that the carpet used was folded in transit or some time prior to installation. Was hoping this would eventually lay flat, but it hasn't. Not sure that I would recommend.

Deshaun is great and very knowledgeable on carpet and explains them very well! Our house turned out amazing and looks amazing! Thank you!

Dashaun was so great to work with! Very knowledgeable on flooring options and quick to respond to any communications. Narrowed down the vast amount of options for us to a palatable amount.

I scheduled an appointment in advance with a good window of work from 5 to 7 pm and the appointment was cancelled at 6 pm because they were delayed doing some other work and would not be able to make it. I received a call at 230 pm, earlier than I would think so I missed it, with a message to call back but nothing mentioning possible cancellation. That is quite disappointing as me and husband made plans in our personal and work schedule to be available during that time and now would have to reschedule. Really? This makes me wonder how would the work be done reliably and on time if the team cannot make it to the in home consultation. You would think they would plan locations of services and available times well... It is so much about the first impression with costumer service. I did not feel respected as a potential new costumer.

We absolutely love our flooring from Flooring Expo. We looked at multiple flooring stores before deciding to with Flooring Expo and DaShaun. He was the biggest reason we chose this store. DaShaun was extremely knowledgeable and patient with our many questions. He made us feel comfortable to ask questions and provided us with information to make the best choice for us. He was very communicative when it came to installation and follow up. We ended up a little short for a transition piece and DaShaun made sure to get us an additional piece to finish our floors. We love our floors and throughly enjoyed working with DaShaun.

Deciding type, brand & color of flooring along with selling our home, the purchase of a new home and scheduling new flooring installations, (before our official move in date), all at the same time!... was a bit stressful to say the least. Showroom manager, Dashaun Smith, at the Apple Valley location was the best. His knowledge of the many flooring choices available was very helpful to us in deciding which ones would be best for us. Dashaun stayed on top of this entire process by coordinating with suppliers, installers & our new home closing dates to expedite our official move in date. We always had easy access to him thru email or via phone with a quick response. Working with Dashaun defiantly removed a tremendous amount of stress on us as we worked thru this process. There is no doubt in our minds that this young man will have a long & successful career to look forward to!

The beginning service was good, but after installation and having scratches within a week on the floor and when I asked how to resolve it was told to contact manufacturer's, but contact information was never given prior, during or after installation.Several month later Flooring Expo finally worked with me on scratches the new flooring had within a year of installation and apparently manufacturer declined the claim stating that they do not cover scratches and wear.. Wear? Less than a year old flooring, which is priced well above average? I was recommended to hire an independent inspector and they will be happy to reopen the claim. What a joke. Apparently Flooring Expo selling low quality flooring at the higher price, might as well go to Menards or Home Depot as quality is the same or who knows might be even better for less money.

Deshaun was wonderful. Knowledgeable and kind. I will for sure be back when the time is right

Deshaun over at the Apple Valley location is very professional and a hard worker. Came and measured next day and then a crew installed just days later! Mt customer is a happy camper! Thanks Deshaun! 😎

DaShaun Smith has a professionalism and expert knowledge that you need. He will guide you through and get you what you need

I have worked with DaShaun at the Apple Valley location on a number of our rental properties and flips. He is very knowledgeable, understands what my flooring needs are, he is courteous and always professional! He is our GO TO GUY for all things flooring! If you’re a small business looking for a fantastic and reliable flooring connection, I highly recommend going to see DaShaun at the Apple Valley Flooring Expo location!

The three man install Team was awesome. They arrived at the appointed time and immediately went to work after we verified the flooring and dis a walk through of the project. They went to work carefully removing the baseboards and pulled up the old flooring. There was some sub floor repair and the new flooring was professionally installed. They cleaned up beautifully. Thank you!

Dashaun Smith & Floring Expo are incredible. They have helped numerous clients of mine - in addition to helping me personally. They're turn around times are like a dream come true. And Dashaun is a great guy who is excellent to work with. Highly recommended to everyone I know!

I recommend working with DaShaun Smith for all of your flooring and carpeting needs. A joy to work with, DaShaun is professional and fun!

Super friendly and helpful staff. Very knowledgeable about the product. Nice selection as well.

after taking time to educate myself on types of carpet, contacted the popular 5 carpet sellers. was quoted different measurements from 700 800 two at 900 and one at 1000 I understand there will be some waste. Some of the vendors tried to steer me toward what they say is their best seller, not what I wanted. gave them the style color manufacture's #, I wanted. one told me they couldn't even get it, though the sell Shaw? After taking months to decide and getting a few different measurements I thought we'll just keep out 30-year-old carpet Was returning a sample to Apple Valley Carpet King met Margaret told her about my not so good expiations, she took the time to ask me what kind of issues I was having, measurement's concerns how carpet would be laid down, where seams would be, how much needed. She took my info I had, I left the store, 20 minutes later Margaret called told me carpet availability time frame and price, about same price as others, measurement came in at 828 square feet. Customer service a lost expectation, now days. Margaret has excellent customer service abilities. Glad I didn't keep the old 30 year carpet after seeing what it looked like when taken up. purchased Shaw state of mind natural beauty spill proof backing also upgraded to a spill proof thicker padding, after Margaret showed me the padding choice's, very very important part of having a durable soft base for carpet, cost a little more, but will make carpet life easier. Carpet is in looks beautiful and feels super soft. Have a lot more to say. Josh and Margaret know I love to BS also, would like to thank Josh and Deshaun and the 3 men Install crew

Exceptional Service! It is not often I leave reviews as typically I have high expectations from all I do business with. That said, my experience at Floor Expo and specifically Margaret, would be the exception. I had been shopping floor products for a few months and visited countless floor centers across the metro area, including some home Improvement places (Lowes/HD). I was not impressed with what I found, however I did learn a few things in terms of what I “didn’t want”. The most frustrating thing being I couldn’t decide on a particular product, style and color and clearly was not getting assistance from other floor reps. I had one last place to visit and then told myself I would have to force a decision. So I stopped in at Floor Expo in Apple Valley and met Margaret. I explained my situation and she walked me through all the different products which helped me make a solid decision. At that point, she really stepped up and offered her opinion on color trends. She asked about the layout and design of the four rooms I was covering and shared her opinion (which I trusted more than my own). We were both leaning towards one in particular, but she recommended I take home four samples to make sure I was comfortable. The next day I returned the samples and placed the order with the color we initially chose. After I placed the order, Margaret kept me up to date in terms of when the order would arrive to the store. I was surprised how fast everything came together, especially with current supply chain issues. The turn-around time was half of which I was quoted from other floor centers. The only hitch was a one week delay at the Canadian border in which Margaret phoned me twice providing an update. If it wasn’t for Margaret, I think I would still be looking for flooring. She defines professionalism, follows though and so easy to work with. She is a true Gem! You are lucky to have her! --Bill R

GREAT experience with Josh, the sales team, the installers etc. I would highly recommend

I'm a rental property owner under a tight timeframe coordinating several contractors to get a vacated property back in condition to rent. The unit needed a complete overhaul, and the vendor I used for carpet in the past was 6 weeks out. I went to Carpet King in Apple Valley to see what they could do, with my quote from the other vendor. I worked with Margaret Barnard, and she was very helpful in coming up with colors I was looking for in the price range I was looking for. After a few follow up emails, we settled on a color, and had a "next day" appointment scheduled for a measure. The price quote was right in line with the competitor, and my install was scheduled for the following week, 5 weeks ahead of the other vendor. The install went ahead without any issues and the carpet looks great. I highly recommend Carpet King of Apple Valley as they really look to take care of your needs. Tim

Harris was pleasant to work with who helped us select and measure my room to reduce unnecessary footage and cost which I asked for, so I expected some carpet pattern mismatch at the back room carpet seam during installation. Margaret also smoothly transitioned in to keep me up to date with my carpet order and the install date when Harris took some vacation time. Miguel and Eric performed my carpet install above expectations. They were on time and kept me up to date on their day when exactly I should expect them to arrive. The carpet replacement in my media room included a pattern as I mentioned expecting due to my decision to reduce cost. However, Miguel and Eric was able to figure out a way to install my carpet with NO pattern mismatch in the entire media room! I could see Miguel and Eric taking the extra time and energy required to mentally figure out the best way to perform their best quality work and it definitely shows! I hope Miguel and Eric both also receive some type of recognition from corporate because they definitely deserve something a little extra. A company's quality and price value of their product is fully realized only when it is delivered and installed properly! Miguel and Eric, thanks again and keep up the amazing work!

Great service and experience. Josh worked with us to get the carpet we were looking for, walking us through options, and making sure we were taking care of. Manuel and his partner did an excellent job of installation and even took care of the squeaks we had in the floor. I would definitely choose this business again!

Dashaun was very helpful and friendly when we came in. He was very professional and helped us find what we were looking for. I would recommend stopping in and visiting him.

after taking time to educate myself on types of carpet, contacted the popular 5 carpet sellers. was quoted different measurements from700 800 two at 900 and one at 1000 I understand there will be some waste. Some of the vendors tried to steer me toward what they say is their best seller, not what I wanted. gave them the style color manufacture's #, I wanted. one told me they couldn't even get it, though the sell Shaw?After taking months to decide and getting a few different measurements I thought we'll just keep out 30-year-old carpetWas returning a sample to Apple Valley Carpet King met Margarettold her about my not so good expiations, she took the time to ask me what kind of issues I was having, measurement's concerns how carpet would be laid down, where seams would be, how much needed.She took my info I had, I left the store, 20 minutes later Margaret called told me carpet availability time frame and price, about same price as others, measurement came in at 828 square feet.Customer service a lost expectation, now days.Margaret has excellent customer service abilities.Glad I didn't keep the old 30 year carpet after seeing what it looked like when taken up. purchased Shaw state of mind natural beautyspill proof backing also upgraded to a spill proof thicker padding,after Margaret showed me the padding choice's, very very important part of having a durable soft base for carpet, cost a little more, but will make carpet life easier.Carpet is in looks beautiful and feels super soft.Have a lot more to say.Josh and Margaret know I love to BSalso, would like to thank Josh and Deshaun and the 3 men Install crew

Exceptional Service!It is not often I leave reviews as typically I have high expectations from all I do business with. That said, my experience at Floor Expo and specifically Margaret, would be the exception.I had been shopping floor products for a few months and visited countless floor centers across the metro area, including some home Improvement places (Lowes/HD). I was not impressed with what I found, however I did learn a few things in terms of what I “didn’t want”. The most frustrating thing being I couldn’t decide on a particular product, style and color and clearly was not getting assistance from other floor reps.I had one last place to visit and then told myself I would have to force a decision. So I stopped in at Floor Expo in Apple Valley and met Margaret. I explained my situation and she walked me through all the different products which helped me make a solid decision. At that point, she really stepped up and offered her opinion on color trends. She asked about the layout and design of the four rooms I was covering and shared her opinion (which I trusted more than my own). We were both leaning towards one in particular, but she recommended I take home four samples to make sure I was comfortable. The next day I returned the samples and placed the order with the color we initially chose.After I placed the order, Margaret kept me up to date in terms of when the order would arrive to the store. I was surprised how fast everything came together, especially with current supply chain issues. The turn-around time was half of which I was quoted from other floor centers. The only hitch was a one week delay at the Canadian border in which Margaret phoned me twice providing an update.If it wasn’t for Margaret, I think I would still be looking for flooring. She defines professionalism, follows though and so easy to work with.She is a true Gem! You are lucky to have her! --Bill R

We recently purchased carpeting for our family room. The experience was good all the way through. Josh and the store manager were helpful and gave input on which carpeting is good for pets. Josh kept us informed of the timeline. We wanted more cushion than our current carpet had. The cost was very reasonable.The contract explained everything. A nice feature is the lifetime warranty on the installation. The installers (Josh and his partner) were on time and very professional. The carpeting looks great and is cushiony. We will buy from Flooring Expo next time we need carpeting.

GREAT experience with Josh, the sales team, the installers etc. I would highly recommend

I'm a rental property owner under a tight timeframe coordinating several contractors to get a vacated property back in condition to rent. The unit needed a complete overhaul, and the vendor I used for carpet in the past was 6 weeks out. I went to Carpet King in Apple Valley to see what they could do, with my quote from the other vendor. I worked with Margaret Barnard, and she was very helpful in coming up with colors I was looking for in the price range I was looking for. After a few follow up emails, we settled on a color, and had a "next day" appointment scheduled for a measure. The price quote was right in line with the competitor, and my install was scheduled for the following week, 5 weeks ahead of the other vendor. The install went ahead without any issues and the carpet looks great. I highly recommend Carpet King of Apple Valley as they really look to take care of your needs. Tim

Harris was pleasant to work with who helped us select and measure my room to reduce unnecessary footage and cost which I asked for, so I expected some carpet pattern mismatch at the back room carpet seam during installation. Margaret also smoothly transitioned in to keep me up to date with my carpet order and the install date when Harris took some vacation time. Miguel and Eric performed my carpet install above expectations. They were on time and kept me up to date on their day when exactly I should expect them to arrive. The carpet replacement in my media room included a pattern as I mentioned expecting due to my decision to reduce cost. However, Miguel and Eric was able to figure out a way to install my carpet with NO pattern mismatch in the entire media room! I could see Miguel and Eric taking the extra time and energy required to mentally figure out the best way to perform their best quality work and it definitely shows! I hope Miguel and Eric both also receive some type of recognition from corporate because they definitely deserve something a little extra. A company's quality and price value of their product is fully realized only when it is delivered and installed properly! Miguel and Eric, thanks again and keep up the amazing work!

Bad communication. Missed appointments with no warning and no effort to reschedule.

Great service and experience. Josh worked with us to get the carpet we were looking for, walking us through options, and making sure we were taking care of. Manuel and his partner did an excellent job of installation and even took care of the squeaks we had in the floor. I would definitely choose this business again!

Great experience at the A.V. store . I told Sherri I was coming for another store did not tell her there numbers but she came in under their bid. Justin the installer was just as professional as Sherri. THANKS AGAIN THE MOREY'S

Great experience went to carpet king for quality flooring for our bathroom and that’s what we received great selection of products and very knowledgeable staff. Alec Eardley was a salesperson and did a wonderful job helping us!

*buyers beware* This is has been the worst customer service I have ever experienced. We were on a shortened timeline for getting carpet installed, which is why we went with Carpet King in the first place. They assured us that the carpet we picked could be delivered before we moved into our new house. Fast forward a month and a half - the wrong carpet was ordered multiple times. Phone calls to the store went un-returned. Promised timelines were not met. My husband and I had to move all of our belongings into our garage because the carpet was not installed when it was supposed to. I reached out to customer service outlining our experience and the manager had the audacity to say "as you can imagine, reordering the carpet in the correct style/color did not leave any opportunity for profit on your order". It seems the sales people will say whatever they need to in order to make the sale and then will leave you hanging when things don't go as planned.

One of the worst sales people I've ever experienced. We walked in and were so overwhelmed with the unorganized options. We described what we were looking for seeking guidance throughout the store and we were shown 1 section with the most expensive carpet options. We kept pushing describing what we wanted; receiving little to no response or direction. We were then shown 1 piece of carpet but were told the only sample to see a gray color was not in the store. We were interested in using a smaller company than the big box stores but our experience here made us realize it wasn't worth it.

Great experience at the A.V. store . I told Sherri I was coming for another store did not tell her there numbers but she came in under their bid. Justin the installer was just as professional as Sherri. THANKS AGAINTHE MOREY'S

Great experience went to carpet king for quality flooring for our bathroom and that’s what we received great selection of products and very knowledgeable staff.Alec Eardley was a salesperson and did a wonderful job helping us!

*buyers beware* This is has been the worst customer service I have ever experienced. We were on a shortened timeline for getting carpet installed, which is why we went with Carpet King in the first place. They assured us that the carpet we picked could be delivered before we moved into our new house.Fast forward a month and a half - the wrong carpet was ordered multiple times. Phone calls to the store went un-returned. Promised timelines were not met. My husband and I had to move all of our belongings into our garage because the carpet was not installed when it was supposed to.I reached out to customer service outlining our experience and the manager had the audacity to say "as you can imagine, reordering the carpet in the correct style/color did not leave any opportunity for profit on your order".It seems the sales people will say whatever they need to in order to make the sale and then will leave you hanging when things don't go as planned.

We were very pleased with the service provided by Josh Virtue and very happy with your installer Ivan.

One of the worst sales people I've ever experienced. We walked in and were so overwhelmed with the unorganized options. We described what we were looking for seeking guidance throughout the store and we were shown 1 section with the most expensive carpet options. We kept pushing describing what we wanted; receiving little to no response or direction. We were then shown 1 piece of carpet but were told the only sample to see a gray color was not in the store. We were interested in using a smaller company than the big box stores but our experience here made us realize it wasn't worth it.

Good salesmen, install crew, product and prices. Slight communication snafu, but was addressed immediately and professionally.