Flooring Expo by Carpet King

From start to finish, I am very pleased with my experience with Flooring Expo. Terry was very helpful and knowledgeable when I was choosing my product. He had great follow up and responded promptly. Jafar and crew were amazing! They went above and beyond on the entire installation! So helpful with final decisions that needed to be made. They were all very courteous and helpful. I highly recommend this crew. With Gratitude, Jayne

Thank you, Flooring Expo for a wonderful experience choosing a new floor for my kitchen and dinette. Anita at the Roseville location was a wonderful sales person and extremely helpful. She helped guide me to the perfect floor. The installer was Jafar and two younger gentleman who did a magnificent job with installation. They were clean, neat and tidy, and their work was impeccable. Thank you, Flooring Expo for a wonderful experience. Mark S.

Jafar and his crew did a great job and got the work done quickly and they do high quality work!

The installers were fantastic!

Carpet looks great. Installers were very polite and took pride in their work. Matt the salesman was very helpful explaining the products and knowledgeable on picking the right Carpet and color.

This is specifically a review for the installation process only from R & J Floors which did an excellent job quickly and skillfully installing our laminate wood floor. If you purchase Laminate from Flooring Expo please insist Jafar from R & J Floors do the installation! You will be pleased!

Good price, good service, from start to the finish!

Very efficient and beautiful job. Was amazed at how quickly the installation lasted and how quickly they cleaned up and got furniture all back in place. Lovemynrw carpet

Your entire crew (Isabelle, Mike, installation) was so good. Installation crew did a beautiful job, please commend them!! Knowing that we are dealing with a MN company that stands behind its work means so much.

Install was great. Look of product is just okay.

Workers were professional and explained process well.

The boys did a awesome job. Would definitely hire again.

Jamal was great at the installation! Justin was a very responsive sales rep!

Carpet arrived earlier than expected and the installation was excellent. Our rooms look amazing. Thank you!!!

Great company!

Did a really good job except for not realizing that all the basement was to be carpet,are coming back to finish

They were kind and efficient and very helpful

The entire process was outstanding. Several friends recommended Flooring Expo and based on their experiences I contacted them. They came out measured my floors, had samples, I picked out the carpets I wanted and got a great quote. The installation was great. It looks fantastic and I am very happy with the whole experience.

Great service!! Installation guys were THE BEST!!

The salesman and installers of my carpet and vinyl flooring were friendly, polite and did an excellent job. Would recommend them to anyone!!

Price was high comparing to other places but installers did a great job and even moved furniture around.

Great work !!!

Great work! Fast, quality installation

Excellent

Everything happened as promised. Installation was done as promised and there were no extra costs. The one thing that I was not aware of was that there was a seam in the carpeting (it was two pieces instead of one). Would have been nice to know that up front.

Excellent service at a fair price. Very easy process from appointment to install.

From Sales to install, very satisfied. The gentlemen that installed was fantastic! Thorough, cleaned up nicely. Had us check his eork

Very nice, very professional and a great job.

Great efficient workers and also customer service!

The teams was fast, efficient, and made my house look beautiful, I am so happy with my new floors!

They did great job. They were very courteous and professional. They helped moved furniture.

I was very pleased overall with my experience with carpet king. In a day and time when it’s hard to find customer focused service and flexibility they definitely were great to work with. I needed to change the schedule of the installation and they were very accommodating and professional throughout. The installers did a fantastic job and so I wholeheartedly recommend you consider them when you need carpet as well.

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

Mike the sales person was fantastic. Was very responsive ang professional. Isabel was great also

Great job! Love the new carpet!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.