Reviews

03/04/2021
Friendly sales staff, Hi Susan! - and great service - installers are always top notch. We've had both vinyl and carpeting installation done - the most recent was a tricky carpeting job in family room, with big brick fireplace, alcove and the riser for the step up to breakfast room - installers did a great job. Thanks!
02/16/2021
(Returning Client)We recently sold our house in one day all THANKS to Khong, Maplewood Flooring Expo. Our previous home had carpets that dated back in 90s (Livin’ house). We had absolutely no hope of even trying to compete with the hot selling market. BUT KHONG -king of Carpets gave us hope that our house will be sold and with the best offer.With his knowledge and professional guidance; carpets was delivered and installed according to deadline was exceptional.1 day installation and the house was on the market the next day;we had OVER 15 showings scheduled within 24 hrs. Realtor said it was unheard of, and the house was sold in a few hours!!!!!I highly recommend anyone who needs carpet replacement to contact Khong at Flooring Expo in Maplewood, MN.Secondly, We moved into our new home, the house had old carpets but I knew who to call!!! We just got our flooring done and we are one satisfied customer.Overall, great communications!We are planning to take our business with him again for our downstairs. And we are super excited what other products he has to offer us!Thank you!!! Pa & Doua
01/12/2021
We had a terrific experience with the Maplewood Carpet King. Mr Kong was a huge help and the installers were experienced and professional. "Free Installation" is what got me there, but the selection, prices and professionalism is what I was most impressed with.
12/22/2020
Mr.khong was very helpful . He knoes his carpet and was very attentive in what I wanted . I will recommend to my family and friends . Great place to buy flooring. Also appreciate Giuliano the manager in helping my project go smoothly and working with me.
Susan Whitman was very persistent and not in a good way she made us feel like we got rubbed for are deposit she also didn’t give us a receipt and never went over any of r paper work thank god we ended up going with another company before it was to late and thankfully got a full refund of are deposit which was a heck of allot they had to issue us a check which took a week to get to us wouldn’t recommend them
06/25/2020
Kong, Sales person, has done a terrific job describing all of my flooring options. He handled the measurements himself -- as well as completed the estimate, ordered my flooring (carpet & tile), and scheduled the installers. He was fantastic to work with & quickly returned my phone calls w/ answers to my questions. 5 Stars.Eric installed the tile in my bathroom & was very professional. When he completed the work, he walked me through everything he did. While working, he was considerate in regards to his traffic, cleaning up his space. 5 Stars.The carpet team showed up 2 days later (as scheduled) and worked hard, focused to complete the project. The area was cleaned of all working debris when the finished. 5 stars.
06/10/2020
Kong was a great salesperson. He took his time and showed me a huge variety of samples before I made my decision. He set everything up from start to finish and it went smoothly and on time. The installer was a real professional and did a great job. My advice to anyone looking for carpet or flooring is to stick with the professionals, Carpet King fits this bill. Am planning on doing two more rooms and will be happy to give my business to the pros.
05/01/2020
Great customer service, installation, and great quality products. Will only use carpet king😄😄
03/09/2020
will not even ask you information-simply states it will be expensive. probably not the place if you want ppl who want to have return or even new customers. The added hun remarks were icing on the cake. smh
03/08/2020
Susan was great to work with and didn't try to sell me more expensive carpet. Instillation was quick - I'm very happy with both the carpet and service!
I really like this company. They are very kind and professional. Also, they listen to your concerns. When I get my carpet done in the living room again I will use this company!
11/07/2019
will not even ask you information-simply states it will be expensive. probably not the place if you want ppl who want to have return or even new customers. The added hun remarks were icing on the cake. smh
10/31/2019
Susan was great to work with and didn't try to sell me more expensive carpet. Instillation was quick - I'm very happy with both the carpet and service!
10/03/2019
08/30/2019
Pricey (30% more than what we ended up spending elsewhere) and wasn't super impressed with the staff. They were nice enough, just weren't great.
The carpet guys called when they were on their way and again about being a bit late. That's OK, we live a ways out of town. When they arrived their gear was carried in and they went right to work. Upon completion, all carpet scraps were removed and the carpet was fully vacuumed. The carpet guys proudly showed me the completed installation. Very professional. Carpet King is my first choice for carpets.
I really like this company. They are very kind and professional. Also, they listen to your concerns. When I get my carpet done in the living room again I will use this company!
07/21/2019
Good prices bought our carpet there
07/05/2019
The sales team was good to work with, and the installer did excellent work. Very pleased over all!
05/13/2019
how does a flooring business stick around for over 30 years? Nice job guys.
04/27/2019
Susan was awesome in helping us with carpet choices. Finding the right color, texture, and price point we were looking for. On installation day, everything went as scheduled...installer called to confirm his arrival time and provided us with an estimated installation timeframe. He was professional, provided great customer service and did an outstanding job!!! We love our new carpet!
03/27/2019
Very knowledgeable! Great customer service! Installation was impeccable
03/08/2019
Carpeting King helped us with some carpet that we had replaced because of water damage and they did a fantastic job. Scott was amazing, very very professional and accommodating. And very responsive to our needs. I would highly recommend working with Carpet King and especially Scott. I would have no problem recommending them to friends and family.
03/08/2019
Scott performed absolutely perfect customer service, communicated with me through the process. Scott is a true professional and the carpet is exactly what I needed. I will be back, and I will refer my friends to him when appropriate. Percy McCy
03/08/2019
We had a great experience from start to finish. We carpeted the whole house and new flooring in the kitchen and bathroom. The quality of product is far superior then anything you can find in the 'box stores'. Better quality for the money. There is more variety in this store then you think. Compare this quality to the box store and you will be back to this Carpet King -Maplewood location.
03/08/2019
We had a great experience with the whole staff, from start to finish. I had a concern about a carpet/tile transition being loose, and they came right back out to address it. Thanks for a job well done!
02/24/2019
We had a great experience from start to finish. We carpeted the whole house and new flooring in the kitchen and bathroom. The quality of product is far superior then anything you can find in the 'box stores'. Better quality for the money.There is more variety in this store then you think. Compare this quality to the box store and you will be back to this Carpet King -Maplewood location.
01/27/2019
10/27/2018
Carpeting King helped us with some carpet that we had replaced because of water damage and they did a fantastic job. Scott was amazing, very very professional and accommodating. And very responsive to our needs. I would highly recommend working with Carpet King and especially Scott. I would have no problem recommending them to friends and family.
10/27/2018
Scott performed absolutely perfect customer service, communicated with me through the process. Scott is a true professional and the carpet is exactly what I needed. I will be back, and I will refer my friends to him when appropriate.Percy McCy
10/27/2018
We had a great experience from start to finish. We carpeted the whole house and new flooring in the kitchen and bathroom. The quality of product is far superior then anything you can find in the 'box stores'. Better quality for the money. There is more variety in this store then you think. Compare this quality to the box store and you will be back to this Carpet King -Maplewood location.
nice guys to work with here. I was able to easily set up my appointment, and someone gave me a call ahead AND showed up on time. love it. that may seem like a little thing, but given my other experience with nearby competitors, at least these guys have good customer service. I will buy from them based on that alone! The prices were really agreeable as well.
05/27/2018
We had a great experience with the whole staff, from start to finish. I had a concern about a carpet/tile transition being loose, and they came right back out to address it. Thanks for a job well done!
Worked with Scott the manager at the Maplewood store. Scott was courteous, knowledgeable and a pleasure to work with. The installation crew was amazing! The carpet was a stiff, patterned level loop that needed to be seamed and cut around a radiator and pipes in a very old house. Their workmanship was flawless and the seams were not to be found. The installers vacuumed upon completion and left the house cleaner than before they arrived. Definitely my go to store for any floor covering needs.
05/27/2018
No one picks up the phone so there’s no want to talk to I think that’s very bad for a business
Great Experience! From the Sales Team inside to the installation process, I was completely satisfied. We had both hardwood floors & carpeting installed. Great communication throughout the entire process. Highly recommended.
Worked with Scott the manager at the Maplewood store. Scott was courteous, knowledgeable and a pleasure to work with. The installation crew was amazing! The carpet was a stiff, patterned level loop that needed to be seamed and cut around a radiator and pipes in a very old house. Their workmanship was flawless and the seams were not to be found. The installers vacuumed upon completion and left the house cleaner than before they arrived. Definitely my go to store for any floor covering needs.
Great Experience! From the Sales Team inside to the installation process, I was completely satisfied. We had both hardwood floors & carpeting installed. Great communication throughout the entire process. Highly recommended.