Flooring Expo by Carpet King

I can't express enough how great of an experience I had here at Flooring Expo in Eagan. After having a not so great experience at another business I was left to find carpet last minute. Not only did Margaret give me the most amazing customer service by offering to come to my house and measure carpet same day (after her scheduled hours!) She took action and made me a priority right away. Rest assured we had an amazing install experience and I recommended her to anyone looking for flooring.

Second time working with the Eagan Carpet King, and couldn’t be more pleased. Excellent job helping me determine which carpet made the most sense in my space. And the quick turnaround time on install was awesome. Thanks for the great service!

Khong assisted me in choosing the flooring for my kitchen. He was helpful and explained what would be best suited for the area. He was very professional and trusted his advise. The installer Gerard did an excellent job. He took the time to be sure every corner was perfect and still had it done in the time he estimated. I would highly recommend him for any job. I will definitely use them in the future.

The service provided to us by Khong was outstanding! He was knowledgeable, responsive, and he delivered on every promise he made to us regarding the product and installation. He managed our tight timeline with good old-fashioned hustle. His installers got the job done quickly and the carpet looks and feels great. Thank you Khong and the Floor Expo team for all your efforts....we will certainly be back to see you for our next flooring project!

We had an exceptional experience with Margaret at Flooring Expo. She was always available to answer our questions and offered perceptive ideas for both our engineered hardwood floors and our quartz countertops. After shopping at other stores we came to Flooring Expo in Eagen and Margaret was able to get us what we wanted at a very good price. We highly recommend this store. We couldn't be more pleased.

Josh is the best thing that has ever happened to the flooring industry!

DaShaun Smith was very helpful from the moment I walked into his store. He walked me through everything I needed to know and answered all of my questions. He was professional, courteous, knowledgeable and kept me informed on my order from start to finish. I highly recommend Flooring Expo and recommend working with DaShaun Smith!

Carpet is beautiful. Installation went smooth. Installers were courteous and very hard workers. Highly recommended. Thank you.

Super helpful during the buying process. Maddening when try to receive. Josh was very responsive right up until he got our CC. Impossible to get a hold of after. Don't believe a promise of a call back

I had a great experience with Flooring Expo in Eagan. Khang was very helpful through the ordering process. Installation was quick (within a few days of the carpet order coming in), and professional. It looks great!

Very knowledgeable and helpful designer at the store. Installers were courteous and professional. We are very happy with our new carpet!

Khong assisted me in choosing the flooring for my kitchen. He was helpful and explained what would be best suited for the area. He was very professional and trusted his advise. The installer Gerard did an excellent job. He took the time to be sure every corner was perfect and still had it done in the time he estimated. I would highly recommend him for any job.I will definitely use them in the future.

The Eagan Flooring Expo store was excellent! Khong was extremely helpful with my daughters home so we also ensured we came here and worked with him. He provided great service, very knowledgeable, extremely friendly, quick turn around from decision to install. The installers were also excellent as well as being a very pet friendly crew! We love our new carpet! Thank you Khong and Flooring Expo Eagan.

Stopped in one evening to look at carpet options for our four season porch. Khong helped us narrow down some options. We took them home and decided on one. He came out the next day and measured. We put half down to get it ordered and within 10 days it was in. We paid the other half and install was scheduled for the next day. A crew of three guys showed up for the install. They had our old carpet and pad removed and new pad and carpet installed in no time!! It was a wonderful experience from beginning to end.

The service provided to us by Khong was outstanding! He was knowledgeable, responsive, and he delivered on every promise he made to us regarding the product and installation. He managed our tight timeline with good old-fashioned hustle. His installers got the job done quickly and the carpet looks and feels great. Thank you Khong and the Floor Expo team for all your efforts....we will certainly be back to see you for our next flooring project!

Eric Weerts was fantastic! My mom hired them to do vinyl plank flooring in her kitchen and Eric made sure everything was handled and the price was good too.

The product was good, but I was dissatisfied with the install. Stairs should be done by experienced installers. Edit*** carpet King reached me by phone about the issues and were able to send out a different installer to resolve the problems. I was nervous that it may end up worse. It initially had waves. However, he was kind, acknowledged my issues, and spent time fixing it. Not one quick tack down, but actually fixed both sets of stairs. This is what excellent customer service is in my book. Not everyone would care or spend time to make it right. Kudos to you Carpet King.

I have purchased and installed new carpet twice in 5 years from Carpet King - Eagan. Chris was very helpful to find an in stock solution to meet my timeline. Mark was helpful to fit us into the schedule. The 'Sedona' carpet is beautiful and matches with browns or grey's, very versatile and even prettier than the sample. Installation was efficient, prompt and friendly. Thank you Carpet King.

Eric Weerts was fantastic! My mom hired them to do vinyl plank flooring in her kitchen and Eric made sure everything was handled and the price was good too.

The product was good, but I was dissatisfied with the install. Stairs should be done by experienced installers.Edit*** carpet King reached me by phone about the issues and were able to send out a different installer to resolve the problems. I was nervous that it may end up worse. It initially had waves. However, he was kind, acknowledged my issues, and spent time fixing it. Not one quick tack down, but actually fixed both sets of stairs. This is what excellent customer service is in my book. Not everyone would care or spend time to make it right. Kudos to you Carpet King.

I have purchased and installed new carpet twice in 5 years from Carpet King - Eagan. Chris was very helpful to find an in stock solution to meet my timeline. Mark was helpful to fit us into the schedule. The 'Sedona' carpet is beautiful and matches with browns or grey's, very versatile and even prettier than the sample. Installation was efficient, prompt and friendly. Thank you Carpet King.

First the salesman said all of the carpet would be laid without a seam so we paid to move our piano. Then not only did the installers put in the wrong carpet, but they informed us that there was no reason to move the piano in the first place because the carpet would have a seam anyway. Moreover, the installers didn’t bring enough carpet to complete the job. Now we have the wrong carpet in 1/2 the places we’ve paid to have carpet, and in trying to get this resolved we’ve been in contact with absolutely the most irritatingly obtuse and incompetent customer service manager named Juliano. How this person has a job absolutely boggles the mind, and trying to get in contact with HIS boss has been an exercise in futility. I’m astonished this business exists and cannot wrap my head around how how there are any positive reviews.

Very poor experience. The in home estimator pointed out we would need a ramp leading to a tiled bathroom due to floor height. He said he would make it a part of the estimate. When I didn’t see it on the paperwork I called in advance of install to add it which they said they did (and charged me for). I noticed that ramps weren’t being used on the day of install and installer said he didn’t have them so I called the store. Had to reschedule and take another day off work to have them come fix it. 2 hours into the day of the corrected install I get a call saying they won’t have time to make it, so we pick another reinstall date. They don’t show up for that date so I call the store again. Mark states he’ll figure out what is happening but now won’t return calls or respond to email and the carpet is already separating. $4,000 carpet lasting 30 days and requiring way more time off then should be expected. They convince you to pay more than Home Depot for their service, but it’s worse. Please save yourselves.

I thought that everything was really good with this Carpet king but it was not. it was a big mistake. I would not recommend anybody to go to this carpet king, the one that's in Burnsville with John and Eric there. It was a nightmare and I had the installer there till 9 o'clock at night after not getting there until 630 when they were supposed to be there before 10:00 in the morning. Do Not Go

John did a great job working with us. Thanks

Good service, good installation and fair price. This was for a home flip and it was awesome that we were able to do everything over the phone. That saved me precious time. Thanks John!!

Excellent customer service from choosing carpet to having it scheduled and installed.

The team at Carpet King continue to do a terrific job for us. Over the last 4 years we have been slowly replacing the flooring throughout our home and Carpet King has completed all the work. We rely on their knowledgeable sales team and their professional installation crews to make our house look great. Most importantly, regardless of the size of the job ( one room vs multiple rooms) they treated each one with the same level of expertise. Keep up the great work!

Great to work with! Came out right away, measured and got back to me with a quote the following day. We were in a hurry and as soon as we picked out our carpet they had installers lined up. Installation was good. Installers were professional. I'm very pleased and glad we went with this company. Went to the one located in Eagan.

Great customer service by Kong right from the beginning to having it scheduled and installed.

Very poor experience. The in home estimator pointed out we would need a ramp leading to a tiled bathroom due to floor height. He said he would make it a part of the estimate. When I didn’t see it on the paperwork I called in advance of install to add it which they said they did (and charged me for). I noticed that ramps weren’t being used on the day of install and installer said he didn’t have them so I called the store. Had to reschedule and take another day off work to have them come fix it. 2 hours into the day of the corrected install I get a call saying they won’t have time to make it, so we pick another reinstall date. They don’t show up for that date so I call the store again. Mark states he’ll figure out what is happening but now won’t return calls or respond to email and the carpet is already separating. $4,000 carpet lasting 30 days and requiring way more time off then should be expected. They convince you to pay more than Home Depot for their service, but it’s worse. Please save yourselves.

John did a great job working with us. Thanks

I thought that everything was really good with this Carpet king but it was not. it was a big mistake. I would not recommend anybody to go to this carpet king, the one that's in Burnsville with John and Eric there. It was a nightmare and I had the installer there till 9 o'clock at night after not getting there until 630 when they were supposed to be there before 10:00 in the morning. Do Not Go

Have worked with Eric at Carpet King and his customer service is excellent, great to work with!!

Eric was amazing. He offered us wonderful affordable high quality flooring solutions for every room in our home. Completely professional, personable and honest. He really cared about of concerns and bent over backwards to ensure our satisfaction. I refer him to all our friends!!!

Good service, good installation and fair price. This was for a home flip and it was awesome that we were able to do everything over the phone. That saved me precious time. Thanks John!!

Excellent customer service from choosing carpet to having it scheduled and installed.

The team at Carpet King continue to do a terrific job for us. Over the last 4 years we have been slowly replacing the flooring throughout our home and Carpet King has completed all the work. We rely on their knowledgeable sales team and their professional installation crews to make our house look great. Most importantly, regardless of the size of the job ( one room vs multiple rooms) they treated each one with the same level of expertise. Keep up the great work!

They have no prices listed for everything so didn't work out for a type of shopping

Great to work with! Came out right away, measured and got back to me with a quote the following day. We were in a hurry and as soon as we picked out our carpet they had installers lined up.Installation was good. Installers were professional. I'm very pleased and glad we went with this company. Went to the one located in Eagan.

Amazing work atmosphere with positive energy!

I was impressed with the people at Carpet King in Eagan. Reading the previous reviews, it seems that they must be under new management. Jim was very knowledgeable about carpets and made my decision easier. He came to measure THAT same day for a possible future order. The installation happening the day after the carpet arrived from the factory. The installer called in the morning to give me a rough time and called again when he was on the way. He was hard working, didn't leave a mess and the stairs look great. I plan on using these guys again soon for 2 bedrooms.

John was great and the install was great we got new carpet for a great price very quickly. The carpet and pad are fantastic and we were treated very well in store throughout the process. Definitely going back

They installed the wrong carpet.....and wanted ME to pay for it

Should have listened to my instincts when first walking into the store. The staff, and the atmosphere, felt negative. We ignored our mistrust and forged ahead with an order and installation because we had a deadline. After upselling us on a special carpet padding, they used bait and switch techniques, and installed an inferior padding. On installation day, I saw the padding and told the installer that it wasn’t what we ordered. I contacted the store and was assured we had been given an "upgrade." The next day I went to the store to check on the padding upgrade and learned I had been fed a lie. I contacted the corporate office and after much sparring received a $400 credit. I should have made them come out and redo the whole project (two bedrooms). I wish I had made them fix it. I wish I had insisted they do it right. Shifty, bait and switch techniques, I don’t know how they stay in business. I had no idea that they sell an inferior product until after my purchase. Carpet manufacturers make several grades of the same product, Carpet King sells the lowest grade. Oh, and their installer never asked to use our bathroom, simply used it, and left the seat up. Disgusting!!!

Should have listened to my instincts when first walking into the store. The staff, and the atmosphere, felt negative. We ignored our mistrust and forged ahead with an order and installation because we had a deadline. After upselling us on a special carpet padding, they used bait and switch techniques, and installed an inferior padding. On installation day, I saw the padding and told the installer that it wasn’t what we ordered. I contacted the store and was assured we had been given an "upgrade." The next day I went to the store to check on the padding upgrade and learned I had been fed a lie. I contacted the corporate office and after much sparring received a $400 credit. I should have made them come out and redo the whole project (two bedrooms). I wish I had made them fix it. I wish I had insisted they do it right. Shifty, bait and switch techniques, I don’t know how they stay in business. I had no idea that they sell an inferior product until after my purchase. Carpet manufacturers make several grades of the same product, Carpet King sells the lowest grade. Oh, and their installer never asked to use our bathroom, simply used it, and left the seat up. Disgusting!!!