Flooring Expo by Carpet King

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

I have purchased and installed new carpet twice in 5 years from Carpet King - Eagan. Chris was very helpful to find an in stock solution to meet my timeline. Mark was helpful to fit us into the schedule. The 'Sedona' carpet is beautiful and matches with browns or grey's, very versatile and even prettier than the sample. Installation was efficient, prompt and friendly. Thank you Carpet King.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

First the salesman said all of the carpet would be laid without a seam so we paid to move our piano. Then not only did the installers put in the wrong carpet, but they informed us that there was no reason to move the piano in the first place because the carpet would have a seam anyway. Moreover, the installers didn’t bring enough carpet to complete the job. Now we have the wrong carpet in 1/2 the places we’ve paid to have carpet, and in trying to get this resolved we’ve been in contact with absolutely the most irritatingly obtuse and incompetent customer service manager named Juliano. How this person has a job absolutely boggles the mind, and trying to get in contact with HIS boss has been an exercise in futility. I’m astonished this business exists and cannot wrap my head around how how there are any positive reviews.

Very poor experience. The in home estimator pointed out we would need a ramp leading to a tiled bathroom due to floor height. He said he would make it a part of the estimate. When I didn’t see it on the paperwork I called in advance of install to add it which they said they did (and charged me for). I noticed that ramps weren’t being used on the day of install and installer said he didn’t have them so I called the store. Had to reschedule and take another day off work to have them come fix it. 2 hours into the day of the corrected install I get a call saying they won’t have time to make it, so we pick another reinstall date. They don’t show up for that date so I call the store again. Mark states he’ll figure out what is happening but now won’t return calls or respond to email and the carpet is already separating. $4,000 carpet lasting 30 days and requiring way more time off then should be expected. They convince you to pay more than Home Depot for their service, but it’s worse. Please save yourselves.

I thought that everything was really good with this Carpet king but it was not. it was a big mistake. I would not recommend anybody to go to this carpet king, the one that's in Burnsville with John and Eric there. It was a nightmare and I had the installer there till 9 o'clock at night after not getting there until 630 when they were supposed to be there before 10:00 in the morning. Do Not Go

John did a great job working with us. Thanks

Good service, good installation and fair price. This was for a home flip and it was awesome that we were able to do everything over the phone. That saved me precious time. Thanks John!!

Excellent customer service from choosing carpet to having it scheduled and installed.

The team at Carpet King continue to do a terrific job for us. Over the last 4 years we have been slowly replacing the flooring throughout our home and Carpet King has completed all the work. We rely on their knowledgeable sales team and their professional installation crews to make our house look great. Most importantly, regardless of the size of the job ( one room vs multiple rooms) they treated each one with the same level of expertise. Keep up the great work!

Great to work with! Came out right away, measured and got back to me with a quote the following day. We were in a hurry and as soon as we picked out our carpet they had installers lined up. Installation was good. Installers were professional. I'm very pleased and glad we went with this company. Went to the one located in Eagan.

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

Great customer service by Kong right from the beginning to having it scheduled and installed.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Very poor experience. The in home estimator pointed out we would need a ramp leading to a tiled bathroom due to floor height. He said he would make it a part of the estimate. When I didn’t see it on the paperwork I called in advance of install to add it which they said they did (and charged me for). I noticed that ramps weren’t being used on the day of install and installer said he didn’t have them so I called the store. Had to reschedule and take another day off work to have them come fix it. 2 hours into the day of the corrected install I get a call saying they won’t have time to make it, so we pick another reinstall date. They don’t show up for that date so I call the store again. Mark states he’ll figure out what is happening but now won’t return calls or respond to email and the carpet is already separating. $4,000 carpet lasting 30 days and requiring way more time off then should be expected. They convince you to pay more than Home Depot for their service, but it’s worse. Please save yourselves.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

John did a great job working with us. Thanks

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!

Flooring Expo in Woodbury was outstanding in helping me pick out and arrange installation of my new carpet. Installation was very professional and there was no clean up for me afterwards.

I feel I got a fair price on our carpet and our installer was awesome. Sales communication could be better.

Carpet King provided the matching pad at the best price. I couldn’t be more pleased with their service.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.

I would go to Carpet King again. Very helpful service. The installer did an excellent professional job on our stairway.

They showed up on time and did a awesome job installing our carpet. They also did a great job cleaning up, and vacuumed the carpet before leaving. We will be definitely call them again for are living room carpet!

Great experience shopping, quick turnaround on install, and all the flooring looks fantastic!

Quick, good quality, priced right.

Quick, efficient, professional, and most important - did quality work!

Michael and the other gal that helped me load the flooring.

Great sales person. Worked with me when carpet was ready to install but my remodel ran behind. Matched lowest price I found for carpet I wanted. Only one minor problem: installers covered a vent. But when I called rep, installer called me back within minutes and job was completed promptly.

Carpet installed on stairs are not done correctly. Complaint was brought to sales rep but no answer yet.

Beautiful products and timely installation

The carpet looks great. the guys did a good job and cleaned up after.