Flooring Expo by Carpet King

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

First the salesman said all of the carpet would be laid without a seam so we paid to move our piano. Then not only did the installers put in the wrong carpet, but they informed us that there was no reason to move the piano in the first place because the carpet would have a seam anyway. Moreover, the installers didn’t bring enough carpet to complete the job. Now we have the wrong carpet in 1/2 the places we’ve paid to have carpet, and in trying to get this resolved we’ve been in contact with absolutely the most irritatingly obtuse and incompetent customer service manager named Juliano. How this person has a job absolutely boggles the mind, and trying to get in contact with HIS boss has been an exercise in futility. I’m astonished this business exists and cannot wrap my head around how how there are any positive reviews.

Very poor experience. The in home estimator pointed out we would need a ramp leading to a tiled bathroom due to floor height. He said he would make it a part of the estimate. When I didn’t see it on the paperwork I called in advance of install to add it which they said they did (and charged me for). I noticed that ramps weren’t being used on the day of install and installer said he didn’t have them so I called the store. Had to reschedule and take another day off work to have them come fix it. 2 hours into the day of the corrected install I get a call saying they won’t have time to make it, so we pick another reinstall date. They don’t show up for that date so I call the store again. Mark states he’ll figure out what is happening but now won’t return calls or respond to email and the carpet is already separating. $4,000 carpet lasting 30 days and requiring way more time off then should be expected. They convince you to pay more than Home Depot for their service, but it’s worse. Please save yourselves.

I thought that everything was really good with this Carpet king but it was not. it was a big mistake. I would not recommend anybody to go to this carpet king, the one that's in Burnsville with John and Eric there. It was a nightmare and I had the installer there till 9 o'clock at night after not getting there until 630 when they were supposed to be there before 10:00 in the morning. Do Not Go

John did a great job working with us. Thanks

Good service, good installation and fair price. This was for a home flip and it was awesome that we were able to do everything over the phone. That saved me precious time. Thanks John!!

Excellent customer service from choosing carpet to having it scheduled and installed.

The team at Carpet King continue to do a terrific job for us. Over the last 4 years we have been slowly replacing the flooring throughout our home and Carpet King has completed all the work. We rely on their knowledgeable sales team and their professional installation crews to make our house look great. Most importantly, regardless of the size of the job ( one room vs multiple rooms) they treated each one with the same level of expertise. Keep up the great work!

Great to work with! Came out right away, measured and got back to me with a quote the following day. We were in a hurry and as soon as we picked out our carpet they had installers lined up. Installation was good. Installers were professional. I'm very pleased and glad we went with this company. Went to the one located in Eagan.

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

Great customer service by Kong right from the beginning to having it scheduled and installed.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Very poor experience. The in home estimator pointed out we would need a ramp leading to a tiled bathroom due to floor height. He said he would make it a part of the estimate. When I didn’t see it on the paperwork I called in advance of install to add it which they said they did (and charged me for). I noticed that ramps weren’t being used on the day of install and installer said he didn’t have them so I called the store. Had to reschedule and take another day off work to have them come fix it. 2 hours into the day of the corrected install I get a call saying they won’t have time to make it, so we pick another reinstall date. They don’t show up for that date so I call the store again. Mark states he’ll figure out what is happening but now won’t return calls or respond to email and the carpet is already separating. $4,000 carpet lasting 30 days and requiring way more time off then should be expected. They convince you to pay more than Home Depot for their service, but it’s worse. Please save yourselves.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

John did a great job working with us. Thanks

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!

Flooring Expo in Woodbury was outstanding in helping me pick out and arrange installation of my new carpet. Installation was very professional and there was no clean up for me afterwards.

I feel I got a fair price on our carpet and our installer was awesome. Sales communication could be better.

Carpet King provided the matching pad at the best price. I couldn’t be more pleased with their service.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.

I would go to Carpet King again. Very helpful service. The installer did an excellent professional job on our stairway.

They showed up on time and did a awesome job installing our carpet. They also did a great job cleaning up, and vacuumed the carpet before leaving. We will be definitely call them again for are living room carpet!

Great experience shopping, quick turnaround on install, and all the flooring looks fantastic!

Quick, good quality, priced right.

Quick, efficient, professional, and most important - did quality work!

Michael and the other gal that helped me load the flooring.

Great sales person. Worked with me when carpet was ready to install but my remodel ran behind. Matched lowest price I found for carpet I wanted. Only one minor problem: installers covered a vent. But when I called rep, installer called me back within minutes and job was completed promptly.

Carpet installed on stairs are not done correctly. Complaint was brought to sales rep but no answer yet.

Beautiful products and timely installation

The carpet looks great. the guys did a good job and cleaned up after.

Great customer service excellent installation. I have had carpet king Do 4 projects for me over they years from Carpet to laminate. Very happy With there work . Definitely recommend !!!

Michael was the best ! Service impeccable and we love our new carpeting 👍🏻👍🏻👍🏻. Will not go anywhere else from now on!!’

Thank you very much for an easy transaction, a lot of savings, and great customer service.

I will never recommend Carpet King to anyone! told me they would do something about a finance issue, never did. They don't follow thru on what they tell you. My recommendation, quit lying!!! Fix what you did so people that finance don't get ripped off!!!

We ordered vinyl flooring as well as carpeting for minimal areas. Jim at the Apple Valley location was very helpful in getting us quality materials for the budget we had. He was able to get our product and installation scheduled in the tight time frame we were looking for. The installers were polite, professional, and very hard working! We will definitely be using them again!

They went above and beyond to get me a carpet I found elsewhere at a great price, and the installers were top notch, thorough and professional. Would highly recommend.

Karsten was our salesperson and he did a wonderful job. Our installer was very competent and came right on time. I definitely would use them again.

I can’t begin to thank the sales staff and installers enough for the beautiful work they did and the gorgeous new carpet installed in my new home! The sales staff was tremendous in getting my carpet deliver expedited, and the installers were very professional and accommodating my space/time as I work from home. I STRONGLY recommend Carpet King as my entire experience was exemplary.....and with new construction that was a most welcome change!! Thank you again for ensuring my carpets in my “country” home in Cannon Falls, MN is nothing short of STELLAR!!!

Great color choices, delivery on time, and good service .

My experience was great working with Toni at the Roseville store! She made sure everything was taken care of for me! I will definitely go back to her in the future!! She sent the best team of artisans to put the wood floor in! Ask for Pavel’s team! They all did excellent work and went the extra mile: they had to take my accordion-style closet doors off to put in the floor. When they put them back on, they slide better than they ever did!!! I even suspect someone adjusted my hanging blinds! They REALLY care about the quality of their work!! Thank you all!

They were prompt and responsive to our request for quick service.