Flooring Expo by Carpet King

They installed the wrong carpet.....and wanted ME to pay for it

WORST experience EVER! Do not buy from Carpet King

I had carpet installed winter 2018. Within month it was showing wear in high traffic areas. Immediately following installation carpet began pulling out. I find pieces of carpet all over the house. At first I thought they were just left over from Instalation. It’s been about 7 months now and the stray fibers continue to show up. It’s obviously not from Instalation. They sent an inspector out to review. His report basically says normal wear and tear. Two people live in the house with very little guests. The carpet should not be falling apart at 6 months. They refused to help now I fear I will need to replace the carpet at my expense.

Should have listened to my instincts when first walking into the store. The staff, and the atmosphere, felt negative. We ignored our mistrust and forged ahead with an order and installation because we had a deadline. After upselling us on a special carpet padding, they used bait and switch techniques, and installed an inferior padding. On installation day, I saw the padding and told the installer that it wasn’t what we ordered. I contacted the store and was assured we had been given an "upgrade." The next day I went to the store to check on the padding upgrade and learned I had been fed a lie. I contacted the corporate office and after much sparring received a $400 credit. I should have made them come out and redo the whole project (two bedrooms). I wish I had made them fix it. I wish I had insisted they do it right. Shifty, bait and switch techniques, I don’t know how they stay in business. I had no idea that they sell an inferior product until after my purchase. Carpet manufacturers make several grades of the same product, Carpet King sells the lowest grade. Oh, and their installer never asked to use our bathroom, simply used it, and left the seat up. Disgusting!!!

Should have listened to my instincts when first walking into the store. The staff, and the atmosphere, felt negative. We ignored our mistrust and forged ahead with an order and installation because we had a deadline. After upselling us on a special carpet padding, they used bait and switch techniques, and installed an inferior padding. On installation day, I saw the padding and told the installer that it wasn’t what we ordered. I contacted the store and was assured we had been given an "upgrade." The next day I went to the store to check on the padding upgrade and learned I had been fed a lie. I contacted the corporate office and after much sparring received a $400 credit. I should have made them come out and redo the whole project (two bedrooms). I wish I had made them fix it. I wish I had insisted they do it right. Shifty, bait and switch techniques, I don’t know how they stay in business. I had no idea that they sell an inferior product until after my purchase. Carpet manufacturers make several grades of the same product, Carpet King sells the lowest grade. Oh, and their installer never asked to use our bathroom, simply used it, and left the seat up. Disgusting!!!

Home Depot... All you'll have to know is Home Depot! Let's just say you're trying to make a decision between Home Depot or Carpet King? Just always default to Home Depot.. I wish I was Doctor Emmit Brown and I had a dolorian because I would go back in time to when I was trying to make that decision. Home Depot or heck anywhere besides Carpet King..We did a a full remodel on our house and we were very interested in the core tech flooring, great product btw.. We also wanted to do carpetting in our house as well. That's a whole other story but we can get to that if needed. We ordered a flooring job about 6 months ago and we're still trying and waiting to get it finished. Think about this 3 associates, 2 managers and about $9,500 dollars later we've been waiting to get 3 things to make this a finished product... Why??? Why do you think this happened, well I wish I can say it's because we didn't do a follow up because I know I have screen shots of us calling Carpet King about 30 plus time in the last 6 months trying to get this job done. I'm actually still waiting for call back from a manager from when I called today it's been 2 hours.. All I want is this job finished! I want the proper transition strips and I want to be able to close my laundry room door.. Dont get me wrong the product is great, if you are going to go with new flooring go with Core-tec... If you are going to get anything out of this review go anywhere but Carpet King.

Should have listened to my instincts when first walking into the store. The staff, and the atmosphere, felt negative. We ignored our mistrust and forged ahead with an order and installation because we had a deadline. After upselling us on a special carpet padding, they used bait and switch techniques, and installed an inferior padding. On installation day, I saw the padding and told the installer that it wasn’t what we ordered. I contacted the store and was assured we had been given an "upgrade." The next day I went to the store to check on the padding upgrade and learned I had been fed a lie. I contacted the corporate office and after much sparring received a $400 credit. I should have made them come out and redo the whole project (two bedrooms). I wish I had made them fix it. I wish I had insisted they do it right. Shifty, bait and switch techniques, I don’t know how they stay in business. I had no idea that they sell an inferior product until after my purchase. Carpet manufacturers make several grades of the same product, Carpet King sells the lowest grade. Oh, and their installer never asked to use our bathroom, simply used it, and left the seat up. Disgusting!!!

Home Depot... All you'll have to know is Home Depot! Let's just say you're trying to make a decision between Home Depot or Carpet King? Just always default to Home Depot.. I wish I was Doctor Emmit Brown and I had a dolorian because I would go back in time to when I was trying to make that decision. Home Depot or heck anywhere besides Carpet King.. We did a a full remodel on our house and we were very interested in the core tech flooring, great product btw.. We also wanted to do carpetting in our house as well. That's a whole other story but we can get to that if needed. We ordered a flooring job about 6 months ago and we're still trying and waiting to get it finished. Think about this 3 associates, 2 managers and about $9,500 dollars later we've been waiting to get 3 things to make this a finished product... Why??? Why do you think this happened, well I wish I can say it's because we didn't do a follow up because I know I have screen shots of us calling Carpet King about 30 plus time in the last 6 months trying to get this job done. I'm actually still waiting for call back from a manager from when I called today it's been 2 hours.. All I want is this job finished! I want the proper transition strips and I want to be able to close my laundry room door.. Dont get me wrong the product is great, if you are going to go with new flooring go with Core-tec... If you are going to get anything out of this review go anywhere but Carpet King.

Change your times online!!! Sat it closes at 6!

If you enjoy Rude Customer Service, Inaccurate Samples and Sneaky Treatment, Carpet King is for you! I have never been more disgusted with the treatment we've received from a BUSINESS. Beware - They have been reported to the BBB.Just to be clear; ALL of the sales reps at this store where extremely helpful in attempting to help us correct what their company had sold us.. however they where very limited in what they could do and forced us to work through their corporate office.. whom told us they would rather go to court than refund us for their flawed product (which all of their sales reps agreed was their fault).Back story.. We came into Carpet King ordering tiles, they had a lovely looking tile which came from a reputable tile outlet. We worked with the lovely sales reps and ended settling on a tile. We received the product in a timely fashion, placed it in our house and awaited on using it as construction was still going on. Once finally done and ready to use; we had been delivered what looked to be a completely different tile compared to our original item we picked out, along with every 3rd tile in the box was of an incorrect color. We placed down the tiles which where correct and went to order more of the "correct" tile. Since Carpet King does all their ordering in batches they could no longer guarantee a color match as they strictly do commercial runs instead of homes (which was never mentioned to us in our sales pitch....) We brought the tile back and each of the sales reps agreed with us that they where at fault and that this was not the same tile at all. They then told us we needed to speak to the Carpet King Service Representative. The lovely service rep Juliano would not give us a full refund (we recently received a partial refund...), would not compensate us at all for the work already done (in placing the correct tile in our entry way) but would yell at us on the phone bringing my wife to tears (top quality customer service). Now we have to rip out all the tile we already have since it is apparently impossible to match it and start over. We have reported this to the BBB, DO NOT PURCHASE FROM THIS COMPANY. Hopefully this review helps someone else and saves them from making the same mistake we did by placing our trust and hard earned money into this company. I will be posting updates if there are any further developments; at this point we have been out money.

If you enjoy Rude Customer Service, Inaccurate Samples and Sneaky Treatment, Carpet King is for you! I have never been more disgusted with the treatment we've received from a BUSINESS. Beware - They have been reported to the BBB.Just to be clear; ALL of the sales reps at this store where extremely helpful in attempting to help us correct what their company had sold us.. however they where very limited in what they could do and forced us to work through their corporate office.. whom told us they would rather go to court than refund us for their flawed product (which all of their sales reps agreed was their fault).Back story.. We came into Carpet King ordering tiles, they had a lovely looking tile which came from a reputable tile outlet. We worked with the lovely sales reps and ended settling on a tile. We received the product in a timely fashion, placed it in our house and awaited on using it as construction was still going on. Once finally done and ready to use; we had been delivered what looked to be a completely different tile compared to our original item we picked out, along with every 3rd tile in the box was of an incorrect color. We placed down the tiles which where correct and went to order more of the "correct" tile. Since Carpet King does all their ordering in batches they could no longer guarantee a color match as they strictly do commercial runs instead of homes (which was never mentioned to us in our sales pitch....) We brought the tile back and each of the sales reps agreed with us that they where at fault and that this was not the same tile at all. They then told us we needed to speak to the Carpet King Service Representative.The lovely service rep Juliano would not give us a full refund (we recently received a partial refund...), would not compensate us at all for the work already done (in placing the correct tile in our entry way) but would yell at us on the phone bringing my wife to tears (top quality customer service). Now we have to rip out all the tile we already have since it is apparently impossible to match it and start over. We have reported this to the BBB, DO NOT PURCHASE FROM THIS COMPANY.Hopefully this review helps someone else and saves them from making the same mistake we did by placing our trust and hard earned money into this company. I will be posting updates if there are any further developments; at this point we have been out money.