Flooring Expo by Carpet King

Mike was very knowledgeable and provided great customer service. I would recommend Carpet King to anyone looking to get new carpeting.

Just walked in the store with out a greeting. very poor customer service stayed in the store aboit two minutes I would not spend my money.

We had some recent flooding that ruined carpet in one room and in areas of an adjacent room. We removed entire carpet and padding from one room, and just some of the padding from the adjacent. Sher found us a very close match to the original (now out of stock) carpet, and arranged for the padding-only room to be fixed and restretched to keep cost down. The entire process was managed extremely well, with excellent communication throughout. Installers were great too. Wholeheartedly recommend!

Had a great experience. Lots of variety! Friendly and knowledgeable staff. Will definitely recommend to friends and family.

Poor communication. I needed to reinstall an existing carpet with a new pad. I also needed to level my basement closet. Along the way I talked to six different people, and there was repeated miscommunication. The leveling charge was not entered or scheduled properly. It turns out it was supposed to be about $100 more, and they were supposed to send out a different team. But by the time they realized that, it was too late to reschedule. So they installed part of the carpet and were going to come back later to do the closet after it was leveled. I decided to level the closet myself. After the first install, I saw that they used two different carpet pads in the same room. They also didn't stretch it enough or trim it right. When I complained, they said they would send someone to take a look. The people who came were the same installation people as before, and they didn't know I had a complaint about the first install. Instead they thought they were going to install the carpet in the closet, but the closet wasn't ready yet. When the installation person was talking to his manager on his cell, I overheard the manager tell him to put an extra layer of pad underneath the unlevel parts of the closet. When I complained about it not being stretched enough or trimmed properly, the installation person tried to tell me that was the best they could do, even though I had shown photos to the store manager and they had agreed it was not a good job. When I pointed out the two different pads, the installation person said he'd never seen one of them before and they just use what they're given. I decided to cancel altogether and get the job finished with a different company. They were kind enough to refund me for the closet install because it had not been done yet. Overall my experience was a big headache. I do not recommend Carpet King.

Well if they don't have it, they will find and make it happen

Kitchen flooring 64 year old was amazing and did a excellent job of taking care of customer. Carpet guy did well but had to Troy him and did fabulous.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.

Michael was knowledgeable about the flooring and countertop samples we looked at. Good atmosphere and selections.

My experience was great working with Toni at the Roseville store! She made sure everything was taken care of for me! I will definitely go back to her in the future!! She sent the best team of artisans to put the wood floor in! Ask for Pavel’s team! They all did excellent work and went the extra mile: they had to take my accordion-style closet doors off to put in the floor. When they put them back on, they slide better than they ever did!!! I even suspect someone adjusted my hanging blinds! They REALLY care about the quality of their work!!Thank you all!

They were awesome, understanding when I didn’t remember the carpet I had picked out weeks before. The installer was professional, cheerful and made excellent recommendations on minor installation choices. Love the final results, the color is perfect.

I had a great experience shopping for carpet and having it installed on time. Anita Behr at the Roseville location was wonderful to work with.Thanks Anita!

We went to Carpet King to get hard surface floor and carpet for our home, after a disastrous attempt at working with a big box retailer. The team was communicative, and the finished product is great. It went so well, we are going back for the countertop the big box retailer screwed up, too.

Price , customer service and installation was fabulous!

Mike was very knowledgeable and provided great customer service. I would recommend Carpet King to anyone looking to get new carpeting.

Had a great experience with Flooring Expo by Carpet King getting our stairs carpeted. Anita walked us through the process quickly and made doubly sure we had a smooth installation. Prices were reasonable and the installation itself was great -- fast and the carpet looks amazing! Thanks everyone!

Anita Behr is incredibly helpful, knows what you need before you do. She is not only knowledgeable but efficient. We had a terrific experience when picking out our LVP flooring, so much so that we have returned to get our carpeting replaced with her also. Overall wonderful service, quality products and timely installation.

I needed my attic carpet torn out and replaced with wood flooring because it was so old. I went into Carpet King as recommended by a good friend. Let me tell you, the room looks like a completely different room. So much more modern and beautiful with the new flooring! Thank you to the great staff!

Just walked in the store with out a greeting. very poor customer service stayed in the store aboit two minutes I would not spend my money.

We had some recent flooding that ruined carpet in one room and in areas of an adjacent room. We removed entire carpet and padding from one room, and just some of the padding from the adjacent. Sher found us a very close match to the original (now out of stock) carpet, and arranged for the padding-only room to be fixed and restretched to keep cost down. The entire process was managed extremely well, with excellent communication throughout. Installers were great too. Wholeheartedly recommend!

Pricing and selection were fine, but they contract out installation. I must have gotten a bad installer because the initial job had several issues. I had to wait a few weeks to get those fixed. A few months later, the flooring began peeling up. So, I assume it wasn't installed correctly in the first place.

The whole experience was good. Our sales person, Cher was knowledgeable and low pressure. The installers were on time and very nice. They worked very hard and did quality work. We were very happy working with carpet King, we would use them again!

I was so pleased with my installers, Jose and Pablo! Their work was exceptional. They were efficient and paid close attention to detail. Plus it was so nice to have such personable, courteous and polite young men doing the work. Thank you, guys! Our carpet looks wonderful.

Many thanks to Carpet King salesperson Toni Katz and master installer Dave for the nice new Congoleum vinyl flooring in our kitchen. We were very pleased with the expert service and craftsmanship. Toni is pleasant to work with and was very good at guiding us through the myriad of flooring options and samples to decide relatively quickly on a few top choices. And throughout the whole process we were very appreciative of how accommodating she was to our evolving preferences and couple of necessary schedule changes. Highly recommend heading to the Snelling Ave. location to take care of your flooring needs.

So thankful for this store! Being in the property management business brings nothing but surprises...and at the last minute...Toni @ Carpet King, Roseville, has been my Angel from above! First class service, exceptional quality, and competitive prices! Thank you!!!

Great service! Easy to schedule. Expert and quick installation of our coretec floor.

So thankful for this store! Being in the property management business brings nothing but surprises...and at the last minute...Toni @ Carpet King, Roseville, has been my Angel from above! First class service, exceptional quality, and competitive prices! Thank you!!!

I was so pleased with my installers, Jose and Pablo! Their work was exceptional. They were efficient and paid close attention to detail. Plus it was so nice to have such personable, courteous and polite young men doing the work. Thank you, guys! Our carpet looks wonderful.

Many thanks to Carpet King salesperson Toni Katz and master installer Dave for the nice new Congoleum vinyl flooring in our kitchen. We were very pleased with the expert service and craftsmanship. Toni is pleasant to work with and was very good at guiding us through the myriad of flooring options and samples to decide relatively quickly on a few top choices. And throughout the whole process we were very appreciative of how accommodating she was to our evolving preferences and couple of necessary schedule changes. Highly recommend heading to the Snelling Ave. location to take care of your flooring needs.

So thankful for this store! Being in the property management business brings nothing but surprises...and at the last minute...Toni @ Carpet King, Roseville, has been my Angel from above! First class service, exceptional quality, and competitive prices! Thank you!!!

This review is solely related to the measuring/quoting process. Professional in person and it was easy to schedule someone to come measure. What I didn’t like and was ultimately the reason we didn’t go with carpet king was how the quote was presented and the lack of consistent communication. No where on our quote did it have the breakdown of the cost. I like to know the cost per square foot and the labor cost breakdown. Those things are important to customers, I cannot hire a company to complete a job for me if I only see an arbitrary number. I requested that information be provided during the in person measure and in my opinion it should always be included without asking.

Great experience. Highly recommend. Bought granite countertops and the whole service was top notch from beginning to end. Worked with a wonderful woman named Toni Katz. Very down to earth and didn't pressure us. Also very helpful!!!

Great service and assistant!!!

Fantastic customer service! I thrilled with my new granite countertops. Would highly recommend.

I want to say I just bought new counter tops from this place and it was the best experience I have ever had. It was quick and smooth. I didn't have to do anything besides pick out the granite I wanted and I had so many options. I love how friendly the staff was and quick to ask me if I needed any help. Toni Katz was the person who helped me pick out my dream kitchen. My husband and I have pushed it off for some Time now, but with how easy this experience has been we are going to do the carpets and hard wood in the bedrooms as well! Carpet king made this possible and I can't thank them enough. I can't wait to do the rest of my house.

Great experience. Highly recommend. Bought granite countertops and the whole service was top notch from beginning to end. Worked with a wonderful woman named Toni Katz. Very down to earth and didn't pressure us. Also very helpful!!!