Flooring Expo by Carpet King

My friend and I did research and then decided to go to Flooring Expo in Roseville, MN where we met Claire Lund, an energetic, respectful, fully knowledgeable sales person. She LISTENED , took her time and fulfilled our needs for each of our homes This is a woman-run store and we could not have been more impressed. I expect our installations to go just as smoothly as our initial meeting with Claire did. I highly recommend Claire and this store.

Amy was great! We really liked that she asked specific questions and made sure we were getting the right feel for the room. Not only the type and feel of the carpet, but making sure to get the right color. Not pushy. Just helpful and honest. We really appreciate this kind of sales advice. Our room turned out great and their knowledge and experience was definitely a part of that!

Anita was fantastic to work with. She went above and beyond to ensure all aspects of my needs were met from the purchase of carpet to the installation and follow up after. Thank you!

Completed the job of removing the old carpet and installing new carpet Came on time and finished it too.

Toni and Anita did an excellent job of helping me pick out my new counter tops, they look great and the installation went perfect! Give them a try if you need counter tops, they sell, measure, and install all in one place!

Amy was great! We really liked that she asked specific questions and made sure we were getting the right feel for the room. Not only the type and feel of the carpet, but making sure to get the right color. Not pushy. Just helpful and honest. We really appreciate this kind of sales advice. Our room turned out great and their knowledge and experience was definitely a part of that!

Installers were really pleasant and efficient. They exceeded our expectations.

This store is a great asset the city of Roseville. They have very good quality products. The sales people know about the products and the ins and outs of the installations. Anita was exceptional in her product knowledge, enthusiasm, and ease in communicating with. I will be happy to refer my remodeling clients to her.

Excellent professional service!! We love our new flooring and it looks great. We definitely recommend flooring from Carpet King!

Anita was fantastic to work with. She went above and beyond to ensure all aspects of my needs were met from the purchase of carpet to the installation and follow up after. Thank you!

Completed the job of removing the old carpet and installing new carpet Came on time and finished it too.

Awesome communication, great service and really nice product. Bought carpet and linoleum during the 4th of July sale and it was worth every penny.

The initial set up and execution of the sale went very well; however the individual that measured my carpet measured it short and my daughters closet never got carpeted. No follow up whatsoever from the sales rep; no follow up from Anita after I brought the complaint to bear. Finally the movers/installers moved items and damaged side molding and frames.Update: fixed my daughters room carpet however the stairway carpet was done too short and has gaps in the side. No follow up was done to address the matter.

Toni and Anita did an excellent job of helping me pick out my new counter tops, they look great and the installation went perfect! Give them a try if you need counter tops, they sell, measure, and install all in one place!

Had a great experience. Lots of variety! Friendly and knowledgeable staff. Will definitely recommend to friends and family.

I had a great experience shopping for carpet and having it installed on time. Anita Behr at the Roseville location was wonderful to work with. Thanks Anita!

Price , customer service and installation was fabulous!

Mike was very knowledgeable and provided great customer service. I would recommend Carpet King to anyone looking to get new carpeting.

Just walked in the store with out a greeting. very poor customer service stayed in the store aboit two minutes I would not spend my money.

We had some recent flooding that ruined carpet in one room and in areas of an adjacent room. We removed entire carpet and padding from one room, and just some of the padding from the adjacent. Sher found us a very close match to the original (now out of stock) carpet, and arranged for the padding-only room to be fixed and restretched to keep cost down. The entire process was managed extremely well, with excellent communication throughout. Installers were great too. Wholeheartedly recommend!

Had a great experience. Lots of variety! Friendly and knowledgeable staff. Will definitely recommend to friends and family.

Poor communication. I needed to reinstall an existing carpet with a new pad. I also needed to level my basement closet. Along the way I talked to six different people, and there was repeated miscommunication. The leveling charge was not entered or scheduled properly. It turns out it was supposed to be about $100 more, and they were supposed to send out a different team. But by the time they realized that, it was too late to reschedule. So they installed part of the carpet and were going to come back later to do the closet after it was leveled. I decided to level the closet myself. After the first install, I saw that they used two different carpet pads in the same room. They also didn't stretch it enough or trim it right. When I complained, they said they would send someone to take a look. The people who came were the same installation people as before, and they didn't know I had a complaint about the first install. Instead they thought they were going to install the carpet in the closet, but the closet wasn't ready yet. When the installation person was talking to his manager on his cell, I overheard the manager tell him to put an extra layer of pad underneath the unlevel parts of the closet. When I complained about it not being stretched enough or trimmed properly, the installation person tried to tell me that was the best they could do, even though I had shown photos to the store manager and they had agreed it was not a good job. When I pointed out the two different pads, the installation person said he'd never seen one of them before and they just use what they're given. I decided to cancel altogether and get the job finished with a different company. They were kind enough to refund me for the closet install because it had not been done yet. Overall my experience was a big headache. I do not recommend Carpet King.

Well if they don't have it, they will find and make it happen

Kitchen flooring 64 year old was amazing and did a excellent job of taking care of customer. Carpet guy did well but had to Troy him and did fabulous.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.

Michael was knowledgeable about the flooring and countertop samples we looked at. Good atmosphere and selections.

My experience was great working with Toni at the Roseville store! She made sure everything was taken care of for me! I will definitely go back to her in the future!! She sent the best team of artisans to put the wood floor in! Ask for Pavel’s team! They all did excellent work and went the extra mile: they had to take my accordion-style closet doors off to put in the floor. When they put them back on, they slide better than they ever did!!! I even suspect someone adjusted my hanging blinds! They REALLY care about the quality of their work!!Thank you all!

They were awesome, understanding when I didn’t remember the carpet I had picked out weeks before. The installer was professional, cheerful and made excellent recommendations on minor installation choices. Love the final results, the color is perfect.

I had a great experience shopping for carpet and having it installed on time. Anita Behr at the Roseville location was wonderful to work with.Thanks Anita!

We went to Carpet King to get hard surface floor and carpet for our home, after a disastrous attempt at working with a big box retailer. The team was communicative, and the finished product is great. It went so well, we are going back for the countertop the big box retailer screwed up, too.

Price , customer service and installation was fabulous!

Mike was very knowledgeable and provided great customer service. I would recommend Carpet King to anyone looking to get new carpeting.

Had a great experience with Flooring Expo by Carpet King getting our stairs carpeted. Anita walked us through the process quickly and made doubly sure we had a smooth installation. Prices were reasonable and the installation itself was great -- fast and the carpet looks amazing! Thanks everyone!

Anita Behr is incredibly helpful, knows what you need before you do. She is not only knowledgeable but efficient. We had a terrific experience when picking out our LVP flooring, so much so that we have returned to get our carpeting replaced with her also. Overall wonderful service, quality products and timely installation.

I needed my attic carpet torn out and replaced with wood flooring because it was so old. I went into Carpet King as recommended by a good friend. Let me tell you, the room looks like a completely different room. So much more modern and beautiful with the new flooring! Thank you to the great staff!

Just walked in the store with out a greeting. very poor customer service stayed in the store aboit two minutes I would not spend my money.

We had some recent flooding that ruined carpet in one room and in areas of an adjacent room. We removed entire carpet and padding from one room, and just some of the padding from the adjacent. Sher found us a very close match to the original (now out of stock) carpet, and arranged for the padding-only room to be fixed and restretched to keep cost down. The entire process was managed extremely well, with excellent communication throughout. Installers were great too. Wholeheartedly recommend!

Pricing and selection were fine, but they contract out installation. I must have gotten a bad installer because the initial job had several issues. I had to wait a few weeks to get those fixed. A few months later, the flooring began peeling up. So, I assume it wasn't installed correctly in the first place.