I attempted to use them twice for different projects. The first project was to replace the carpet on the stairs in my home. I went into the store originally to talk to someone directly and had a decent experience. He had me take home some carpet samples and said they would pick them up when they came out to do measurements. So I left my information with him so that the person doing the measurements could get ahold of me to schedule something. I never received any calls and no one ever came out to take measurements. After a few weeks, I finally had some time before they closed to bring back the carpet samples. Fast forward around six months later, I decided to replace the carpet in the upstairs bedrooms, I filled out their online form this time around and someone called/text with me to get a date/time set up to come out and discuss options. They ran into some issues (flat tire) so we rescheduled our appointment for a different day. After they came out, I was not impressed with both the options they had, or their professionalism towards what I wanted done. During the walk-through he immediately pointed out a spot they weren't going to replace since it would be too much labor (the small section under the washer/dryer). He gave me a rough estimate for three different options, all of which were higher than another company that I had come out (who did include under the washer/dryer) and then he was going to email me a full quote the next day. Never received that final quote. Probably a decent company based on the reviews I did look at prior to attempting to go with them, but after my two experiences I will be going elsewhere for any future flooring needs.