Flooring Expo by Carpet King

I attempted to use them twice for different projects. The first project was to replace the carpet on the stairs in my home. I went into the store originally to talk to someone directly and had a decent experience. He had me take home some carpet samples and said they would pick them up when they came out to do measurements. So I left my information with him so that the person doing the measurements could get ahold of me to schedule something. I never received any calls and no one ever came out to take measurements. After a few weeks, I finally had some time before they closed to bring back the carpet samples. Fast forward around six months later, I decided to replace the carpet in the upstairs bedrooms, I filled out their online form this time around and someone called/text with me to get a date/time set up to come out and discuss options. They ran into some issues (flat tire) so we rescheduled our appointment for a different day. After they came out, I was not impressed with both the options they had, or their professionalism towards what I wanted done. During the walk-through he immediately pointed out a spot they weren't going to replace since it would be too much labor (the small section under the washer/dryer). He gave me a rough estimate for three different options, all of which were higher than another company that I had come out (who did include under the washer/dryer) and then he was going to email me a full quote the next day. Never received that final quote. Probably a decent company based on the reviews I did look at prior to attempting to go with them, but after my two experiences I will be going elsewhere for any future flooring needs.

Great customer services and pricing. We found out last minute our floor was back ordered two months but our sales guy Josh made some calls and got it expedited from Texas and they covered half the extra shipping cost. I shopped around a lot and am so happy I went with Flooring Expo, their customer service is A+.

I attempted to use them twice for different projects. The first project was to replace the carpet on the stairs in my home. I went into the store originally to talk to someone directly and had a decent experience. He had me take home some carpet samples and said they would pick them up when they came out to do measurements. So I left my information with him so that the person doing the measurements could get ahold of me to schedule something. I never received any calls and no one ever came out to take measurements. After a few weeks, I finally had some time before they closed to bring back the carpet samples.Fast forward around six months later, I decided to replace the carpet in the upstairs bedrooms, I filled out their online form this time around and someone called/text with me to get a date/time set up to come out and discuss options. They ran into some issues (flat tire) so we rescheduled our appointment for a different day. After they came out, I was not impressed with both the options they had, or their professionalism towards what I wanted done. During the walk-through he immediately pointed out a spot they weren't going to replace since it would be too much labor (the small section under the washer/dryer). He gave me a rough estimate for three different options, all of which were higher than another company that I had come out (who did include under the washer/dryer) and then he was going to email me a full quote the next day. Never received that final quote. Probably a decent company based on the reviews I did look at prior to attempting to go with them, but after my two experiences I will be going elsewhere for any future flooring needs.

I attempted to use them twice for different projects. The first project was to replace the carpet on the stairs in my home. I went into the store originally to talk to someone directly and had a decent experience. He had me take home some carpet samples and said they would pick them up when they came out to do measurements. So I left my information with him so that the person doing the measurements could get ahold of me to schedule something. I never received any calls and no one ever came out to take measurements. After a few weeks, I finally had some time before they closed to bring back the carpet samples.Fast forward around six months later, I decided to replace the carpet in the upstairs bedrooms, I filled out their online form this time around and someone called/text with me to get a date/time set up to come out and discuss options. They ran into some issues (flat tire) so we rescheduled our appointment for a different day. After they came out, I was not impressed with both the options they had, or their professionalism towards what I wanted done. During the walk-through he immediately pointed out a spot they weren't going to replace since it would be too much labor (the small section under the washer/dryer). He gave me a rough estimate for three different options, all of which were higher than another company that I had come out (who did include under the washer/dryer) and then he was going to email me a full quote the next day. Never received that final quote. Probably a decent company based on the reviews I did look at prior to attempting to go with them, but after my two experiences I will be going elsewhere for any future flooring needs.

Great quality product and customer service!

We had a great experience working with Flooring Expo. There wasn’t any pressure to buy, the price and timeframe to install was great, and our new carpet was installed perfectly. We highly recommend them and will be back for any future projects. Thank you!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

Don was great to work with. Listened and showed us lots of options that worked for our home.

The sales person (Jim) was excellent. The installers and installation job were excellent. Why only 3 stars? I expected the install to begin early on install day. But no one called me until I started calling and asking what was going on. I got time delayed time windows (after having to ask what was going on) and the last window began at 5:30 pm. I waited all day, watching for them to arrive with no furniture as I had moved it into the garage. I said 5:30 was too late to install, on a job that I was told would be a full day. I slept on the floor, which was easier than moving my bed back into the house and then back out to the garage. So they came the next day. After I complained, Jim contacted 2 people. One really didnt care about the delay and the other never called back.

We had a great experience working with Flooring Expo. There wasn’t any pressure to buy, the price and timeframe to install was great, and our new carpet was installed perfectly. We highly recommend them and will be back for any future projects. Thank you!

Don was great to work with. Listened and showed us lots of options that worked for our home.

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The sales person (Jim) was excellent. The installers and installation job were excellent. Why only 3 stars? I expected the install to begin early on install day. But no one called me until I started calling and asking what was going on. I got time delayed time windows (after having to ask what was going on) and the last window began at 5:30 pm. I waited all day, watching for them to arrive with no furniture as I had moved it into the garage. I said 5:30 was too late to install, on a job that I was told would be a full day. I slept on the floor, which was easier than moving my bed back into the house and then back out to the garage. So they came the next day. After I complained, Jim contacted 2 people. One really didnt care about the delay and the other never called back.

WOW #2 - Eric laid a beautiful marble tile by Dixie Home in our bathroom. He did a perfect job and left it clean as a whistle -- he is a true artist!

I have been working with Flooring Expo extensively over the last couple months, as we just moved in to a new home and completely updated all the floors. We purchased carpet and luxury vinyl plank flooring from them, and we are so happy with how it turned out! Don at the store was such a great help answering our questions, helping us select our dream floor design and giving us an awesome deal. We had our carpet installed by their crew, and they did a great job. There was one minor flaw that I noticed after the install, and they sent another technician out quickly to correct it. We are so happy with our floors.

Very disappointed. After spending more than $8000 with Flooring Expo, to add new flooring to two sections of our home, we realized when the cold weather set in, that the flooring we were sold for our 3 season porch section, was only warranted to 50 degrees F. This was despite having clearly stated when we were choosing flooring that the floor for our 3 season porch would need to withstand all temps and possibly wet conditions. After seeing our floor warp, buckle, and seperate as the weather got colder, we asked why we were sold flooring that would not withstand our winter cold temps. After much discussion and emails over several months, we were advised that we should have read the outside of the box, before having our contractor install. It is now up to us to remove, and replace with a suitable new floor. All expenses to be on our own account. I am sorry, but this is not acceptable.

All the guys were great. Don and Josh were extremely helpful. The installer did any excellent job. There was no damage to our trim. My only suggestion is that they need better pad options. They need to check in with their competitors.

Grouted vinyl bathroom floor turned out great. Helpful sales and installation crew. Thanks!

Excellent service!

Excellent service! Salesperson was easy to work with and the installers were fast and professional.

Very disappointed. After spending more than $8000 with Flooring Expo, to add new flooring to two sections of our home, we realized when the cold weather set in, that the flooring we were sold for our 3 season porch section, was only warranted to 50 degrees F. This was despite having clearly stated when we were choosing flooring that the floor for our 3 season porch would need to withstand all temps and possibly wet conditions. After seeing our floor warp, buckle, and seperate as the weather got colder, we asked why we were sold flooring that would not withstand our winter cold temps. After much discussion and emails over several months, we were advised that we should have read the outside of the box, before having our contractor install. It is now up to us to remove, and replace with a suitable new floor. All expenses to be on our own account. I am sorry, but this is not acceptable.

Don got us a great deal on 1000+ sq ft of carpet for our new home! Got it installed next day, and even ran to the Maplewood location to get us extra samples to see! Installers were professional and got it done in half the expected time! Couldn't be happier!

Josh was fantastic. He went above and beyond trying to get us the floor we wanted at a price we could afford. Would go there again in a second.

All the guys were great. Don and Josh were extremely helpful. The installer did any excellent job. There was no damage to our trim. My only suggestion is that they need better pad options. They need to check in with their competitors.

Grouted vinyl bathroom floor turned out great. Helpful sales and installation crew. Thanks!

We love our CoreTech floor especially after water got into our basement. After wiping & drying the planks, we could reuse the material! It was not damaged & the tech from flooring Expo was able to re-lay it for a nominal cost! We are return customers!!

Good service, great prices!

I partnered with the Flooring Expo Team to install new carpeting and wood floors in our new home. They surpassed our expectations in every area: 1. They listened to our objectives and helped us select the perfect flooring options. 2. Their pricing package was extremely competitive. 3. The process moved quickly and they communicated efficiently and effectively before we started the installation. 4. The Flooring Expo Installation Crews were AMAZING !! Outstanding craftsmanship, they took time to answer questions, they seemed extremely committed to ensuring we were happy with process and they did a great job cleaning up prior to leaving the job. In summary, we feel very fortunate that we made the decision to partner with Flooring Expo and we will be recommending them to all of friends and family when they're looking for flooring options.

I just had vinyl plank flooring installed in my home. The sales staff was very helpful and attentive to my concerns. I was in a bit of a time crunch to have this done, and they worked with me. Don in the office, the estimator, and the installers were wonderful to work with. David accommodated me by getting Steve to come so the work could be done in one day instead of two. They were both very pleasant, conscientious and capable. They did an AWESOME job, and completed the install in one day! I could not be more pleased and would highly recommend Flooring Expo in Woodbury for your flooring needs!

Flooring installed by Flooring Expo finally completed after a 5-week nightmare. This company made NOTHING easy. Now my husband and I must clean downstairs before moving our furniture and things back. Dust and dirt from the process is everywhere. We were "promised" it would be left in move-in ready condition. Just icing on the cake. Warning: SPEND your money elsewhere.

Very competitively priced kitchen flooring. Excellent installation of luxury vinyl plank done by Scott. Couldn't be happier. Our carpet was seamlessly installed today. The installer was hard working polite on time. Alfredo did a professional install and worked non stop .

Terry has helped us purchase almost all new flooring for our home. We've order twice in the last 6 months and both experiences were very good. The last job they did was a wood floor. The installers were excellent. So detailed. It's perfect.

Our family has done 4 project with Flooring Expo over the past 5 years. We’ve had fun selecting carpet, wood flooring and luxury vinyl from their Woodbury store and we felt they had a great selection of everything. Each project was financed through them which made it easy to afford. Every question was answered and every phone call returned immediately and the morning of the installation, our installers came on time. Fun to watch the process, we felt so comfortable as the work progressed. The installers cleaned up after the jobs were completed and left us with brand new and beautiful flooring. Each time we worked with Terry, the manager, and he always went beyond his duties to either come out to see our project, deliver the product or answer follow up questions.Everyone involved was though, competent, pleasant and helpful. I’d recommend this business to anyone considering a remodel.

I just had vinyl plank flooring installed in my home. The sales staff was very helpful and attentive to my concerns. I was in a bit of a time crunch to have this done, and they worked with me. Don in the office, theestimator, and the installers were wonderful to work with. David accommodated me by getting Steve to come so the work could be done in one day instead of two. They were both very pleasant, conscientious and capable. They did an AWESOME job, and completed the install in one day! I could not be more pleased and would highly recommend Flooring Expo in Woodbury for your flooring needs!

Our family has done 4 project with Flooring Expo over the past 5 years. We’ve had fun selecting carpet, wood flooring and luxury vinyl from their Woodbury store and we felt they had a great selection of everything. Each project was financed through them which made it easy to afford. Every question was answered and every phone call returned immediately and the morning of the installation, our installers came on time. Fun to watch the process, we felt so comfortable as the work progressed. The installers cleaned up after the jobs were completed and left us with brand new and beautiful flooring. Each time we worked with Terry, the manager, and he always went beyond his duties to either come out to see our project, deliver the product or answer follow up questions. Everyone involved was though, competent, pleasant and helpful. I’d recommend this business to anyone considering a remodel.

I partnered with the Flooring Expo Team to install new carpeting and wood floors in our new home. They surpassed our expectations in every area:1. They listened to our objectives and helped us select the perfect flooring options.2. Their pricing package was extremely competitive.3. The process moved quickly and they communicated efficiently and effectively before we started the installation.4. The Flooring Expo Installation Crews were AMAZING !! Outstanding craftsmanship, they took time to answer questions, they seemed extremely committed to ensuring we were happy with process and they did a great job cleaning up prior to leaving the job.In summary, we feel very fortunate that we made the decision to partner with Flooring Expo and we will be recommending them to all of friends and family when they're looking for flooring options.

I partnered with the Flooring Expo Team to install new carpeting and wood floors in our new home. They surpassed our expectations in every area:1. They listened to our objectives and helped us select the perfect flooring options.2. Their pricing package was extremely competitive.3. The process moved quickly and they communicated efficiently and effectively before we started the installation.4. The Flooring Expo Installation Crews were AMAZING !! Outstanding craftsmanship, they took time to answer questions, they seemed extremely committed to ensuring we were happy with process and they did a great job cleaning up prior to leaving the job.In summary, we feel very fortunate that we made the decision to partner with Flooring Expo and we will be recommending them to all of friends and family when they're looking for flooring options.

Great selection of hard flooring and the sales people were very helpful. Installation was completed yesterday and everything looks awesome. Thanks!

I just had vinyl plank flooring installed in my home. The sales staff was very helpful and attentive to my concerns. I was in a bit of a time crunch to have this done, and they worked with me. Don in the office, the estimator, and the installers were wonderful to work with. David accommodated me by getting Steve to come so the work could be done in one day instead of two. They were both very pleasant, conscientious and capable. They did an AWESOME job, and completed the install in one day! I could not be more pleased and would highly recommend Flooring Expo in Woodbury for your flooring needs!