Flooring Expo by Carpet King

Over a month ago we ordered carpets and laminate wood floors, after instalations were done the workers noticed that the wrong connection molding that goes between rooms was wrong. The worker told us that they would need to order a new piece, which would take a few days, and once it came in they would install the new piece. So after a week my husband called to check on the status of the order. He was told by a worker that the order was closed because they thought that everything was installed already. We were promised that the order was going to be reopened and that someone from the warehouse would give us a call when the part was ordered, arrived, and ready to be repaired. Another week went by and nothing happened. A week went by and my husband called again, and was apologized to and told that they didn't know anything about the situation but they would reorder the part again. He called the office again and was told that everything was supposed to be ready Tuesday 1/09/18, my I went to the office in person to make sure that everything has been ordered. They assured me they have the part and someone will come in tomorrow 1/11/18 to install the part. I am very angry and disappointment that it took 3 separate calls and for me going to the business in person to get some sort of answers and accountability from the company. This is terrible and untrustworthy customer service. I shouldn't have to wait over a month to finally get something fixed that I originally paid for.

Over a month ago we ordered carpets and laminate wood floors, after instalations were done the workers noticed that the wrong connection molding that goes between rooms was wrong. The worker told us that they would need to order a new piece, which would take a few days, and once it came in they would install the new piece. So after a week my husband called to check on the status of the order. He was told by a worker that the order was closed because they thought that everything was installed already. We were promised that the order was going to be reopened and that someone from the warehouse would give us a call when the part was ordered, arrived, and ready to be repaired. Another week went by and nothing happened. A week went by and my husband called again, and was apologized to and told that they didn't know anything about the situation but they would reorder the part again. He called the office again and was told that everything was supposed to be ready Tuesday 1/09/18, my I went to the office in person to make sure that everything has been ordered. They assured me they have the part and someone will come in tomorrow 1/11/18 to install the part. I am very angry and disappointment that it took 3 separate calls and for me going to the business in person to get some sort of answers and accountability from the company. This is terrible and untrustworthy customer service. I shouldn't have to wait over a month to finally get something fixed that I originally paid for.

Beautiful floor, I installed myself and got lots of support and years of know how from Terry. Both Terry and Don were great to work with. We'll visit again when we need carpet!

This was the worst experience I've ever had buying flooring. We ordered our laminate flooring back in October 2016. We worked with Matt. We were told the flooring would take 1-2 weeks to arrive but probably closer to 2. We agreed and purchased the floor. Well the flooring ended up taking not 2 weeks to arrive but 3 MONTHS! However our floor is still not installed. In top of the 3 month wait for floor, we have been dealing with another month of excuses for why we can't get our floor installed. it is now the end of January 2017 and we STILL don't have our floor. We keep getting the run around and not ONCE has anyone offered a solution or anything for that matter to make this experience right. I will never use these people again. Terrible service, terrible wait. Yesterday we asked Matt to just give us the floor and we will find someone else to install it OR to give us our money back. Instead of agreeing and apologizing for such an inconvenience. He told us he is going to have to talk to someone first so he doesn't "burn any bridges with them." Well you've burned this bridge. Worst experience ever. Will not recommend to anyone.

Great prices! Don and Terry were fantastic to work with. Would highly recommend!

Great prices! Don and Terry were fantastic to work with. Would highly recommend!

Great prices! Don and Terry were fantastic to work with. Would highly recommend!

I shopped around quite a bit when I was looking for laminate flooring for my living room last year. I checked all the big box stores and then checked in with they guys at Flooring Expo. Matt helped me out with some great information to get me set up to get everything I needed to do the self install AND got me a great price on a high quality laminate. I have had my flooring installed for about a year and I still love it. What's even better is it still looks great. I went back to see Matt again for kitchen flooring this week and once I make up my mind I will be buying from him again. The staff here is friendly and helpful. Flooring Expo is where I go now for all my flooring needs! I can't wait to see the great prices when its time for bedroom carpet! You can't beat the prices here for the quality of flooring you get for your dollar. If you are in the market for flooring give these guys a call or swing in and check them out!

I shopped around quite a bit when I was looking for laminate flooring for my living room last year. I checked all the big box stores and then checked in with they guys at Flooring Expo. Matt helped me out with some great information to get me set up to get everything I needed to do the self install AND got me a great price on a high quality laminate.I have had my flooring installed for about a year and I still love it. What's even better is it still looks great.I went back to see Matt again for kitchen flooring this week and once I make up my mind I will be buying from him again.The staff here is friendly and helpful. Flooring Expo is where I go now for all my flooring needs! I can't wait to see the great prices when its time for bedroom carpet! You can't beat the prices here for the quality of flooring you get for your dollar. If you are in the market for flooring give these guys a call or swing in and check them out!

As a general contractor I know and have worked with a number of flooring suppliers. I tried Flooring Expo to track down a hardwood floor I had seen elsewhere and was pleasantly surprised that Matt was able to not only find and acquire the floor, but do so at a better price than the Big Box I had seen it at. Because of my luck the first time, I went back to compare price and quality on carpet for my upstairs, only to find that the price on carpet was even more competitive than on the hardwood. I have since began using Flooring Expo as my supplier to all of my customers. They have never missed a measure and have always delivered quality material, service, and very competitive prices.Thousands and thousands of square feet and not a single complaint!!!

As a general contractor I know and have worked with a number of flooring suppliers. I tried Flooring Expo to track down a hardwood floor I had seen elsewhere and was pleasantly surprised that Matt was able to not only find and acquire the floor, but do so at a better price than the Big Box I had seen it at. Because of my luck the first time, I went back to compare price and quality on carpet for my upstairs, only to find that the price on carpet was even more competitive than on the hardwood. I have since began using Flooring Expo as my supplier to all of my customers. They have never missed a measure and have always delivered quality material, service, and very competitive prices. Thousands and thousands of square feet and not a single complaint!!!

Terrible service at this location, I placed an order over the phone they ran the card and never mentioned I had to actually come in and sign for the order. Now 5 days later when I called to check on the order status they tell me I have to come in and sign before they could place the order, you better believe they ran the credit card the day it was ordered. Will be going elsewhere for the flooring needs in the future.

As a general contractor I know and have worked with a number of flooring suppliers.I tried Flooring Expo to track down a hardwood floor I had seen elsewhere and was pleasantly surprised that Matt was able to not only find and acquire the floor, but do so at a better price than the Big Box I had seen it at.Because of my luck the first time, I went back to compare price and quality on carpet for my upstairs, only to find that the price on carpet was even more competitive than on the hardwood. I have since began using Flooring Expo as my supplier to all of my customers.They have never missed a measure and have always delivered quality material, service, and very competitive prices.Thousands and thousands of square feet and not a single complaint!!!

As a general contractor I know and have worked with a number of flooring suppliers.I tried Flooring Expo to track down a hardwood floor I had seen elsewhere and was pleasantly surprised that Matt was able to not only find and acquire the floor, but do so at a better price than the Big Box I had seen it at.Because of my luck the first time, I went back to compare price and quality on carpet for my upstairs, only to find that the price on carpet was even more competitive than on the hardwood. I have since began using Flooring Expo as my supplier to all of my customers.They have never missed a measure and have always delivered quality material, service, and very competitive prices.Thousands and thousands of square feet and not a single complaint!!!

Terrible service at this location, I placed an order over the phone they ran the card and never mentioned I had to actually come in and sign for the order. Now 5 days later when I called to check on the order status they tell me I have to come in and sign before they could place the order, you better believe they ran the credit card the day it was ordered.Will be going elsewhere for the flooring needs in the future.