Took four weeks from the first date to last date of installation. Four weeks of having our living room torn apart. Three days off of work (so far, we have to do another one now to have things fixed but no guarantees it will be fixed). The first installation day they didn't have the baseboards or the correct transition pieces so couldn't finish the project. The second installation day (scheduled two weeks later), the installer said he didn't have all the materials (transition pieces) and wasn't paid to do that piece. By the third installation date, they had brought most of the correct pieces except a garage door transition piece we had paid for but by that point we just needed our living room to be livable again so had them finish what he could. In the end, we were left with poor installation quality with the baseboards being uneven and transition pieces coming up. I had to leave several voice messages that were never returned over weeks. Eventually, I got in contact with someone who said I can email photos of the installation which i did. One week later I recieved a response that they could come check it out in December. I really wish i had read the reviews before going through this company. The entire process for installation and customer service has been hell and a waste of money. The only good thing was the experience with the sales rep who came to our house. Please avoid if you can. I would recommend if you like their flooring styles, having the free consultation then get the flooring information and order it yourself and pay someone else to install it. It will be much cheaper and will avoid all the drama. We ordered our flooring in September. It's now the end of November and out out floors are still not up to professional standards. The worst part is the customer service that has not made any of the experience right.