Flooring Expo by Carpet King

I have found Josh to be incredibly talented, efficient, helpful and communicative. Start to finish he is collaborating with my builder, an outside stairway runner company, myself and my designer---truly amazing during these unprecedented times. Thanks Josh @FlooringExpo

Alex and Josh are the best! There customer service was the best i have ever received from any company. i will definitely be going back in the future.

My wife and I went in looking for carpet a while ago and had a friendly experience from the beginning. Josh spent as much time as we needed with him and was flexible with our schedule. He followed-up with us well and wasn't pressuring at all. The install team did an excellent job, quick yet quality work. They were very attentive to cleanliness and made sure everything was satisfactory to us before leaving. We were able to get a great deal on quality carpet and highly recommend Josh and the install team at Carpet King!

Spent a considerable amount of time with Josh discussing what I needed from new flooring that was going to cover most of my house. Josh listened and made sure he understood what I needed before making any suggestions, and I ended up liking his suggestions more than what I originally thought I wanted when I went in. The pricing was great, and he made sure to follow up with me on some questions I had after my initial visit. I'd be happy to work with him again in the future.

The Ridgdale Carpet King was very helpful in my choices and knowledgeable about the carpet products. Carla and Marty were both exceptional in their customer service. The installer was very good and on time and hard working. I would recommend Carpet King the Ridgedale location. My carpet looks wonderful!

My wife Jeanne & I would like to thank Heather at Flooring Expo for helping us select the right choice in carpeting to completing our renovations. She was very warm but knowledgeable and professional. The installers were very respectful & professional. We will use your services again. And also won't hesitate to give referrals. Thanks Brian & Jeanne.

Will was exceptional at his job and answered all of our questions in a timely manner.

I will provide more details later. Would not recommend. Best to go somewhere else and save a lot of stress and aggravation!!

Great job by the crew. The room looks great!

Heather was very personable and caring. Really felt she cared about giving us exceptional customer service and she did! Marty was extremely knowledgeable! The installers were very good as well. Although it took a lot longer to receive our flooring then we hoped, since it was back ordered, this is happening every where. The wait was worth it! We love both our flooring and our carpet and will recommend Flooring Expo to others!

Flooring Expo just finished installing the rest of our triple carpet change-overs (entire upstairs, sun porch, & main to lower stairs). We are totally delighted with everything they did for us, from Heather's initial super-helpful assist (e.g. highest traffic steps got a carpet with wool & a pad to suit that & its higher traffic), to Heather's double-check on our order pattern & colors before the factory made it (peace of mind), to Heather's follow-ups just ahead of install (to remind us to ask for nice 'same-dye-lot spare--repair-squares' in case of future disaster) and after install (she told me how best to store spares safely by doing what their warehouse does - wrapping 'em in plastic). . Installation crew was really good at what they do (great seams & butts to tile edge in bathrooms etc), and did a perfect job.

I was looking for flooring and I talked with Heather about flooring. I asked about moving furniture and leveling floor if needed. She stated they did not do that and gave me the name of a contractor. I moved on and I found another company that was full service. Heather called asking about my project. I returned the call and let her I found another place which would move furniture. Heather said we move furniture. Did you ask? Yes. I called to say, please do not call me anymore. She started to go on and on. I just hung up the phone. She called me back to say I was a rude person and hung up. Very telling.

Very pleased with our experience at the St. Louis Park store and through phone calls/emails with Claire, and with the install that happened just two days ago! They were knowledgeable when we were exploring our options (for a 100+ year old house with imperfect floor levels). We went with a commercial sheet vinyl that is high quality and has really refreshed the space! Install day they worked efficiently. They even made sure to show me behind the oven and fridge how the new floor looked before they moved the appliances back. On this note, one thing to consider - which is just part of the process - is making sure you know how to disconnect your oven and fridge as they have to move those in order to get the flooring beneath. With gas and waterlines, it was a little cumbersome as we’ve never done it before but we figured it out! They followed up promptly after the install to see how it went. There is just some very minor fixing up on the edges to make it lay flat (but that sounds standard for this material) that they’ll come to fix. Overall, very happy with the final product and would recommend!

Installers were great. Very respectful and cleaned up everything. Even hauled our used carpeting to our garage per our request.

Great job by the crew. The room looks great!

I had a wonderful experience at Carpet King in St. Louis Park starting with Mike and ending with the installation. Mike was knowledgeable and accommodating to my needs and questions. He seemed to share my enthusiasm. Jabar and his installation crew were absolutely wonderful. They were so friendly and thorough. Everything was done perfectly. They were even willing to share their lunch! They cleaned up and were very conscious of my neighbors in the condo building. I would certainly use this establishment again.

The actually luxury vinyl flooring that they put in looked great. The process to nail down the pricing, have them follow up with you on details (customer service) — that was 1/5 stars.

Heather was very personable and caring. Really felt she cared about giving us exceptional customer service and she did! Marty was extremely knowledgeable! The installers were very good as well. Although it took a lot longer to receive our flooring then we hoped, since it was back ordered, this is happening every where. The wait was worth it! We love both our flooring and our carpet and will recommend Flooring Expo to others!

We were so pleased with the entire carpeting process with Tony and Carpet King. Their selection and advice were so valuable. The scheduling and install were done professionally and with a friendly attitude. Thank you so much!

Flooring Expo just finished installing the rest of our triple carpet change-overs (entire upstairs, sun porch, & main to lower stairs). We are totally delighted with everything they did for us, from Heather's initial super-helpful assist (e.g. highest traffic steps got a carpet with wool & a pad to suit that & its higher traffic), to Heather's double-check on our order pattern & colors before the factory made it (peace of mind), to Heather's follow-ups just ahead of install (to remind us to ask for nice 'same-dye-lot spare--repair-squares' in case of future disaster) and after install (she told me how best to store spares safely by doing what their warehouse does - wrapping 'em in plastic). . Installation crew was really good at what they do (great seams & butts to tile edge in bathrooms etc), and did a perfect job.

Definitely go here first if you are wanting to learn about luxury vinyl and what options are out there. I spoke with Marti and she told me about all the different kinds, all the different thicknesses, what everything means. We didn’t end up buying with them because we moved out of state and they didn’t have a company outside of MN. But I did want to put in a positive review for all the expertise she shared with me. I even called her back from out of town to ask her opinion on what I was thinking to buy because that’s how helpful she was to me.

My husband and I worked with Connor to purchase our luxury vinyl plank and I can't say enough good things about our experience. We spent so much time searching for the perfect lvp for our home, but once we checked out Flooring Expo we spent all of 15 minutes before we found exactly what we were looking for. Connor did a great job of listening to what we wanted, our price point, and is knowledgable about the technical aspects of the flooring. Connor kept us updated via email and phone calls with where our floors were in the shipment process and eta. Fantastic experience and would use again!

Tony Engle helped me choose the perfect carpet for the lower level in my home. The whole transaction was handled professionally, including the installation. My husband and I are very pleased with the results.

12/4/2020 (carpet tear out and install) started at about 4:00 pm. It's now after 10:30pm on a Friday night and they are still here! We only have 14 steps and a small living room. Absolutely ridiculous to have worker's still here!! It appeared that there was only one installer that knew what he was doing and the other two basically watching the entire time. The next day (when it was actually light) we are finding bad cuts and poor seems. I'll be honest here, we went off of reviews hoping for the best. I feel that for the service provided, workmanship, scheduling and price, we wish we purchased elsewhere. I'm feeling like at this point all that this company does is get as much money out of the homeowners as possible, and subcontract the work out to a bunch of hacks! I don't believe for a second that this company has a single in-house crew. Imo all sub, no quality control and zero follow up to make sure that the job went well. ONLY in it for the money imo, quality and customer care comes second or even third.

UPDATE 12/04: They sent the wrong amount of carpet again. Leaving us with multiple seams in a high traffic hallway. We were told the entire hallway would be replaced with a seam at the door way, and then a seam down at the end of the hallway. However, we were refined $100 for the inconvenience we have experienced. We had Mike come to our home through the shop at home program at carpet king. He was wonderful to work with. We signed a purchase agreement on 10/23. I was told we would get a call when the carpet arrived. After waiting almost 2 weeks, I contacted Mike to get an update. He checked into it and I was called the next day by scheduling. Carpet was installed on 11/6. The installers figured out that we were short 2 feet of carpet and couldn’t finish the project. After being here from 8 am until 4 pm, to carpet roughly 850 sq ft of space, I was left with my hallway not complete. Again, I had to call scheduling to figure out when they were coming back to finish. I was told the carpet would arrive on 11/19 and would be installed 11/20. I received a confirmation call on 11/19 telling me to expect a call between 7 am and 9 am to confirm the time they would be arriving. At 10 am, I called Scheduling and Left a message. At 10:30 I called the main carpet king number and finally spoke to Juliana. He informed the truck hadn’t arrived yet and it might not get done today. He called me an hour later to let me know the truck won’t make it on time and won’t be unloaded until Monday or Tuesday of NEXT week. Due to the holidays and being out of town, we now have to wait until 12/4 to have our carpet installation finished. They have offered no compensation in any form for the inconvenience. If you decide to use this company be sure to have them measure several times and confirm the dimensions of your rooms. Otherwise you’ll be waiting 6 weeks for your installation to be completed.

Tony Engle helped me choose the perfect carpet for the lower level in my home. The whole transaction was handled professionally, including the installation. My husband and I are very pleased with the results.

12/4/2020 (carpet tear out and install) started at about 4:00 pm. It's now after 10:30pm on a Friday night and they are still here! We only have 14 steps and a small living room. Absolutely ridiculous to have worker's still here!! It appeared that there was only one installer that knew what he was doing and the other two basically watching the entire time. The next day (when it was actually light) we are finding bad cuts and poor seems. I'll be honest here, we went off of reviews hoping for the best. I feel that for the service provided, workmanship, scheduling and price, we wish we purchased elsewhere. I'm feeling like at this point all that this company does is get as much money out of the homeowners as possible, and subcontract the work out to a bunch of hacks!I don't believe for a second that this company has a single in-house crew. Imo all sub, no quality control and zero follow up to make sure that the job went well. ONLY in it for the money imo, quality and customer care comes second or even third.

UPDATE 12/04: They sent the wrong amount of carpet again. Leaving us with multiple seams in a high traffic hallway. We were told the entire hallway would be replaced with a seam at the door way, and then a seam down at the end of the hallway.However, we were refined $100 for the inconvenience we have experienced.We had Mike come to our home through the shop at home program at carpet king. He was wonderful to work with. We signed a purchase agreement on 10/23. I was told we would get a call when the carpet arrived. After waiting almost 2 weeks, I contacted Mike to get an update. He checked into it and I was called the next day by scheduling. Carpet was installed on 11/6. The installers figured out that we were short 2 feet of carpet and couldn’t finish the project. After being here from 8 am until 4 pm, to carpet roughly 850 sq ft of space, I was left with my hallway not complete. Again, I had to call scheduling to figure out when they were coming back to finish. I was told the carpet would arrive on 11/19 and would be installed 11/20. I received a confirmation call on 11/19 telling me to expect a call between 7 am and 9 am to confirm the time they would be arriving. At 10 am, I called Scheduling and Left a message. At 10:30 I called the main carpet king number and finally spoke to Juliana. He informed the truck hadn’t arrived yet and it might not get done today. He called me an hour later to let me know the truck won’t make it on time and won’t be unloaded until Monday or Tuesday of NEXT week. Due to the holidays and being out of town, we now have to wait until 12/4 to have our carpet installation finished. They have offered no compensation in any form for the inconvenience. If you decide to use this company be sure to have them measure several times and confirm the dimensions of your rooms. Otherwise you’ll be waiting 6 weeks for your installation to be completed.

Very easy to work with! Love the carpet and the help from the staff. They also worked with our budget.

Great service, reasonably priced. Very knowledgeable staff in the shop. Definitely a valuable place to stop for any flooring needs.

Worked with Heather and she was great throughout the whole process! Never felt pressurd to make a decision, took me about three months to decide to move forward after finishing up some other details in my remodel. Team was great in letting me run in and borrow the vinyl plank sample to make sure it fit with othe decisions I was considering!

Very happy with the service.

Amazing service!! Great quality work and carpet! They went above and beyond!

Only flooring place we ever consider

Carpet King in Minnetonka is "six out of five stars," and we highly recommend this company. They helped us to "fix" a problem created by a different carpet service. They are knowledgeable, professional, and ethical in every respect. It was a pleasure to work with every employee we encountered, from sales to installation. Special thanks to Tony E., who "got the ball rolling" for us.

As always great customer service and price

They over charged us. They charged us for pieces that were never installed. They damaged our walls. They will not refund our money. I have been trying for 5 months and they clearly don't care or want me as a customer.