Flooring Expo by Carpet King

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

We had a great experience working with Flooring Expo. There wasn’t any pressure to buy, the price and timeframe to install was great, and our new carpet was installed perfectly. We highly recommend them and will be back for any future projects. Thank you!

Great job! Love the new carpet!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Don was great to work with. Listened and showed us lots of options that worked for our home.

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The sales person (Jim) was excellent. The installers and installation job were excellent. Why only 3 stars? I expected the install to begin early on install day. But no one called me until I started calling and asking what was going on. I got time delayed time windows (after having to ask what was going on) and the last window began at 5:30 pm. I waited all day, watching for them to arrive with no furniture as I had moved it into the garage. I said 5:30 was too late to install, on a job that I was told would be a full day. I slept on the floor, which was easier than moving my bed back into the house and then back out to the garage. So they came the next day. After I complained, Jim contacted 2 people. One really didnt care about the delay and the other never called back.

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

WOW #2 - Eric laid a beautiful marble tile by Dixie Home in our bathroom. He did a perfect job and left it clean as a whistle -- he is a true artist!

I have been working with Flooring Expo extensively over the last couple months, as we just moved in to a new home and completely updated all the floors. We purchased carpet and luxury vinyl plank flooring from them, and we are so happy with how it turned out! Don at the store was such a great help answering our questions, helping us select our dream floor design and giving us an awesome deal. We had our carpet installed by their crew, and they did a great job. There was one minor flaw that I noticed after the install, and they sent another technician out quickly to correct it. We are so happy with our floors.

Very disappointed. After spending more than $8000 with Flooring Expo, to add new flooring to two sections of our home, we realized when the cold weather set in, that the flooring we were sold for our 3 season porch section, was only warranted to 50 degrees F. This was despite having clearly stated when we were choosing flooring that the floor for our 3 season porch would need to withstand all temps and possibly wet conditions. After seeing our floor warp, buckle, and seperate as the weather got colder, we asked why we were sold flooring that would not withstand our winter cold temps. After much discussion and emails over several months, we were advised that we should have read the outside of the box, before having our contractor install. It is now up to us to remove, and replace with a suitable new floor. All expenses to be on our own account. I am sorry, but this is not acceptable.

All the guys were great. Don and Josh were extremely helpful. The installer did any excellent job. There was no damage to our trim. My only suggestion is that they need better pad options. They need to check in with their competitors.

Grouted vinyl bathroom floor turned out great. Helpful sales and installation crew. Thanks!

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

Excellent service!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

Excellent service! Salesperson was easy to work with and the installers were fast and professional.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Very disappointed. After spending more than $8000 with Flooring Expo, to add new flooring to two sections of our home, we realized when the cold weather set in, that the flooring we were sold for our 3 season porch section, was only warranted to 50 degrees F. This was despite having clearly stated when we were choosing flooring that the floor for our 3 season porch would need to withstand all temps and possibly wet conditions. After seeing our floor warp, buckle, and seperate as the weather got colder, we asked why we were sold flooring that would not withstand our winter cold temps. After much discussion and emails over several months, we were advised that we should have read the outside of the box, before having our contractor install. It is now up to us to remove, and replace with a suitable new floor. All expenses to be on our own account. I am sorry, but this is not acceptable.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

Don got us a great deal on 1000+ sq ft of carpet for our new home! Got it installed next day, and even ran to the Maplewood location to get us extra samples to see! Installers were professional and got it done in half the expected time! Couldn't be happier!

Josh was fantastic. He went above and beyond trying to get us the floor we wanted at a price we could afford. Would go there again in a second.

All the guys were great. Don and Josh were extremely helpful. The installer did any excellent job. There was no damage to our trim. My only suggestion is that they need better pad options. They need to check in with their competitors.

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!

Flooring Expo in Woodbury was outstanding in helping me pick out and arrange installation of my new carpet. Installation was very professional and there was no clean up for me afterwards.

I feel I got a fair price on our carpet and our installer was awesome. Sales communication could be better.

Carpet King provided the matching pad at the best price. I couldn’t be more pleased with their service.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.