Flooring Expo by Carpet King

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

This is being written by her son on behalf of my mom.They are good when you want to buy carpet but terrible on the service side of their business. My elderly mother bought carpet 5 years ago. Now the carpet has been buckling and Carpet King is only willing to stretch the carpet again instead of replacing the defective carpet. My mother lives alone so this carpet should have lasted more than 5 years. it just feels like they are taking advantage of the elderly with this poor customer service. My mother has been going back and forth with them for a month with no satisfactory resolution. They provide lip service on the phone when they say "we want to make this right." They have no interest in making it right, they only want to pacify my mom to frustrate her to the point of dropping the issue.They are all about the sale - forget about the service. We are having the faulty carpet replaced by Home Depot who stands behind their products and service.Response to Carpet King - We have been working with your service department or LACK of service department - for over a month without a satisfactory response. It feels like the longer they drag this process out the more likely we will drop the issue. Well Carpet King you get your wish because we are going to Home Depot because we will not spend $1 with you. After 5 years you are only offering a stipend for a 10 year warranted carpet. Anyone reading this should spend their hard earned money elsewhere.By from Carpet King at your own risk.

This is being written by her son on behalf of my mom.They are good when you want to buy carpet but terrible on the service side of their business. My elderly mother bought carpet 5 years ago. Now the carpet has been buckling and Carpet King is only willing to stretch the carpet again instead of replacing the defective carpet. My mother lives alone so this carpet should have lasted more than 5 years. it just feels like they are taking advantage of the elderly with this poor customer service. My mother has been going back and forth with them for a month with no satisfactory resolution. They provide lip service on the phone when they say "we want to make this right." They have no interest in making it right, they only want to pacify my mom to frustrate her to the point of dropping the issue.They are all about the sale - forget about the service. We are having the faulty carpet replaced by Home Depot who stands behind their products and service.By from Carpet King at your own risk.

Dealing with Carpet King Shop at Home has been terrible. Sales rep was Justin Nordin. Received no itemized purchase agreement. Spoke to someone twice asking for this over a 2 week span and was told "I will ask my supervisor" Then "he is in a meeting" then in the same conversation "he is out of the office". Still no itemized purchase agreement. Carpet King store cannot help. I am left hoping the install is good. I am left with no assistance. Terrible customer service!

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

Excellent job, they go above and beyond expectations

Great job! Love the new carpet!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

Dealing with Carpet King Shop at Home has been terrible. Sales rep was Justin Nordin. Received no itemized purchase agreement. Spoke to someone twice asking for this over a 2 week span and was told "I will ask my supervisor" Then "he is in a meeting" then in the same conversation "he is out of the office". Still no itemized purchase agreement. Carpet King store cannot help. I am left hoping the install is good. I am left with no assistance. Terrible customer service!

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

The lady who worked there was fantastic. personal, knowledgeable, friendly, and collaborative. Would easily recommend.

The carpet is fantastic! Everything from the selection to install was really easy. And they were cheaper than a big box home improvement store!!

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

Great customer service, carpet was installed fast and looks great!

I had a need for both carpet and laminate flooring and needed it quickly. Knowing about the quick turnaround I agreed to pay a higher price. My carpet was installed timely but the laminate was NOT. A day after my installation was to occur I called. They said they didn't know what was going on. I asked for my salesperson to call me first thing Monday. They did not call, so I did. Then and only then, i was informed my order was never placed. It would be another 10 days as they just placed the order. I understand things happen, but I expected financial compensation for this mistake. At no point had anyone apologized. I was simply told mistakes happen. I work in the construction industry and mistakes do happen. Everytime they do, we make up for it in kindness and by taking a financial hit. The flooring took another 10 days to come in and they offered me $100 off for my inconvenience. Considering I needed to extend the rental of my storage pod, reschedule my painting touchups, and movers to put my furniture back in place, and that I paid a higher price for the quicker turn around, I felt this was inadequate. But my only option was to cancel and search for another floor, or to install with their lousy discount for my inconvenience. When they came to install, they tried to hit me up with change orders for the laminate. The nerve of this company. They came to my home and looked at the job before quoting it. Not my problem. I refused to pay any additional monies and vowed to let others know of my terrible customer service. Future buyers beware!

Very helpful! Great service and prices.

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Very friendly and helpful

Very poor experience. We were told repeatedly “7 to 10 days” for delivery until we ordered and paid half down. As soon as they had that payment the delivery date was moved out two weeks. The installer had too much of the transition pieces and not enough quarter round. I had to drive out to the store to return the extra product and then I still had to call repeatedly to get a credit. The installer ensured me he would be back to put in the last eight feet of quarter round. Many phone calls later I still don’t have it and I’m told it will cost another $400 on top of the more than $2000 already paid. The store staff seem to be pleasant people but they can’t be believed.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

WTF? I have no idea where this even is...

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!