Flooring Expo by Carpet King

Geralds a+ service and color analysis and in home consulting made our purchase expierience and time we shared with him most enjoyable, carpet installers also we're professional and efficient.

The sales people were very helpful and the installer was very professional and did a super job! We will be using them again.

My salesperson, Sue, has been most helpful over the years that I've used her for flooring my home and my rental properties. She is knowledgeable and makes sure that I have the best product for the best price. She also makes sure that everything is done in a timely and efficient manner. I wouldn't go anywhere else.

Deb and Gerald are awesome to work with!

Wide selection and very knowledgeable staff. Arrival of flooring and installation was quick. Would give 4.5 stars if possible due to significant language barrier with installers and backordered vent covers. They did offer to wait on install until the vents were in so I wouldn’t have holes in the floor but I chose not to wait. It will be 2 full months from order until it is completely finished.

They initially visit was informational. The installation was fast and professional.

Installers did a great job putting the carpet in on our stairs!

variety of products available

We had great service at Carpet King. David, the installer did a fabulous job.

Fast ,knowledgeable ,quality and friendly

I purchased carpet through the Carpet King in Maple Grove. Gerald and Deb Were very knowledgeable and friendly. The installer did a very good job he took great care in installing my runner. I would highly recommend Carpet King.

We shopped all around town for new carpet. The big box stores and several chains. Carpet King provided great customer service and very competitive pricing. The installation team was very professional and our new carpet looks great. I highly recommend visiting Carpet King for any of your flooring needs.

Don’t believe them when they say it takes 11 days from purchase to install. It took 2 1/2 weeks for my flooring to show up and then the only installation times they had were 1 1/2 days later (not enough time to get my whole downstairs cleared out) or wait almost 2 weeks. Flooring should go in tomorrow 5 weeks after I purchased it partially due to floor leveling.

They were great. Beat our local supplier by over $800 for the same carpet. Did not know my other quotes, and the savings was off their original quote.

They were great. Beat our local supplier by over $800 for the same carpet. Did not know my other quotes, and the savings was off their original quote. Will go there every time.

Our sales man Dean Baker was great! He was very friendly and knew exactly what we’re looking for. Also the installers were efficient and friendly. My wife and I will definitely use carpet kings again!

From start to finish the service was excellent. William at the Ridgedale store helped me find just what was looking for. The person came to measure on time and when he said he would. Justin did an excellent job of laying the carpet and was very conscious about taking off shoes. Every thing was done in a timely manner and very friendly and professional. Highly recommend and will be going back for my next project this spring

The Roseville store was very helpful in educating before suggesting a product. Love the finished install and so do the renters.

Anita was amazing! Great service from start to finish!

We asked for a rescheduled date. We went into the Eagan Store personally spoke with John and asked for a delay in installation to February.

We asked for a rescheduled date. We went into the Eagan Store personally spoke with John and asked for a delay in installation to February. I received a text that installers were on their way to the house I text back not today they proceeded with installation. I went into the Eagan store and spoke with John he made excuses and said he would have the installer call me. No one has called me to this date

I purchased carpet through the Carpet King in Maple Grove. Gerald and Deb Were very knowledgeable and friendly. The installer did a very good job he took great care in installing my runner. I would highly recommend Carpet King.

Love this company. I plan to use them again in the summer to replace the carpet in the lower level of my home.

The installers arrived within the time frame scheduled. They made sure it was the correct carpet before installing. We had a family room and two bedrooms done and it looks beautiful. They beat all prices. Definitely would have them do the carpet for the other rooms in our house.

We bought carpet for our entire house after looking around town for other options. Gerald was very knowledgeable and helpful, got great pricing etc.. our carpet did take longer to arrive than originally promised, ((by 10 days or so), and there was an issue with getting it scheduled because of logistics on my end (moving furniture, piano, pool table). Like some of the other reviewers mentioned, I had to call them to follow up, but I don’t think that is beyond expectations when you are anxious to get work done.The 4 star review is based mostly on the installers—I have NEVER seen harder workers. Juan and Pablo were at my home for 14 hours the first day and 12 hours the next. They were polite, clean and worked nonstop (I don’t even thing they really took a break for lunch or dinner—just ate as they worked). Before they left they had vacuumed all the rooms and stairs, swept the hard floors of all the debris and we did a walk through. Carpet looks great. I would recommend!

Horrible experience, never again don’t use them ever!

We shopped all around town for new carpet. The big box stores and several chains. Carpet King provided great customer service and very competitive pricing. The installation team was very professional and our new carpet looks great. I highly recommend visiting Carpet King for any of your flooring needs.

We purshased and had made a cash down a payment for the carpet. When we went to the store to sign the agreement the supervisor was there. How rude and unprofessional was she. When she bought up the furniture part of us having to move the furniture. We explained we didn’t know. She immediately was out raged and yelled at us and said well who’s gonna move it we are not!! She then threw her chair back and again yelled at us and said well I was gonna give it to you’s for free. But now I’m not. Well we were not looking for a hand out. And had not asked for one either. We are paying cash. And work hard for our money to throw it away. I don’t know what she was thinking or if she was prejudice. She was sooo UNPROFESSIONAL AND GHETTO SHE WAS THE SUPERVISOR. We said to her NO SWEETIE THAT WAS NOT ACCEPTABLE! We could not believe how rude she was. The part that blew us away was she suppose to be a supervisor. Therefore we asked to cancel the order. And refund our money. This is the Coonrapids Anoka store. And we will take our business elsewhere. I would not recommend this place to anyone. However the sales rep Jessica was very polite to us and professional. Her supervisor should not be a supervisor and needs to take herself to anger management. She just lost a customer. (Coonrapids Anoka Minnesota on round lake Blvd)

WORST experience EVER! Do not buy from Carpet King

Don’t believe them when they say it takes 11 days from purchase to install. It took 2 1/2 weeks for my flooring to show up and then the only installation times they had were 1 1/2 days later (not enough time to get my whole downstairs cleared out) or wait almost 2 weeks. Flooring should go in tomorrow 5 weeks after I purchased it partially due to floor leveling.

I had carpet installed winter 2018. Within month it was showing wear in high traffic areas. Immediately following installation carpet began pulling out. I find pieces of carpet all over the house. At first I thought they were just left over from Instalation. It’s been about 7 months now and the stray fibers continue to show up. It’s obviously not from Instalation. They sent an inspector out to review. His report basically says normal wear and tear. Two people live in the house with very little guests. The carpet should not be falling apart at 6 months. They refused to help now I fear I will need to replace the carpet at my expense.

Went in and looked at samples before finishing the addition. Asked them to call me back with an estimate. And if they could install in 3 to 4 weeks. They said they would call. Never did went else where.

The produce is top-notch--we are so pleased with the Core-Tech floor! However, the service was not good. I was told we would be called to schedule an install when the product arrived, but I was not called. Instead, I had to call a couple of times to see if the product was in. It took longer than the 10-day estimate I was given--it took 2 weeks.Then, the wrong color threshold piece was sent by the factory, so the installer was not able to complete the install, and did not caulk between the tub and new floor, either. When I called Carpet King, I was told that the correct threshold piece would be ordered and arrive within a few days via UPS. I was asked to call a few days later to check on it if I had not yet been called to schedule a time when the installer could complete the final work. Of course I didn't receive a call from Carpet King. So I called them after a few days just to be told that the installer had not reported that he had the incorrect threshold piece and that the job was not complete. So of course the correct threshold piece had not even been ordered yet! Now we have to wait at least another week for the installation to be completed.Talk about delays! Why didn't Carpet King follow up on it? Why am I the one who always had to call them? Their Customer Service is just awful in my opinion!

The sale of our carpet was good and we were provided with an expected install date of 10 days, which was a large reason we chose CK (our re-appraisal was scheduled and we needed the carpet asap). Unfortunately, it took ONE MONTH for install. Nobody called me to inform me, I had to keep calling them week after week. We had to re-schedule our re-appraisal and when I asked if there was anything they could do for the troubles, I was told "you signed a contract that we aren't responsible for delays". That's it. Customer service after the sale was HORRIBLE. Scheduling install was bad- they charge extra for Sat install and wouldn't waive the fee even though the carpet was WEEKS behind. Carpet is here and installed, but I would never use Carpet King again.

The produce is top-notch--we are so pleased with the Core-Tech floor! However, the service was not good. I was told we would be called to schedule an install when the product arrived, but I was not called. Instead, I had to call a couple of times to see if the product was in. It took longer than the 10-day estimate I was given--it took 2 weeks. Then, the wrong color threshold piece was sent by the factory, so the installer was not able to complete the install, and did not caulk between the tub and new floor, either. When I called Carpet King, I was told that the correct threshold piece would be ordered and arrive within a few days via UPS. I was asked to call a few days later to check on it if I had not yet been called to schedule a time when the installer could complete the final work. Of course I didn't receive a call from Carpet King. So I called them after a few days just to be told that the installer had not reported that he had the incorrect threshold piece and that the job was not complete. So of course the correct threshold piece had not even been ordered yet! Now we have to wait at least another week for the installation to be completed. Talk about delays! Why didn't Carpet King follow up on it? Why am I the one who always had to call them? Their Customer Service is just awful in my opinion!

Ordered carpet April 1 (yes, really). They said it would be a week to a week and a half. April 13 it "arrived" and we arranged installation for the 17th. April 14 they called back to say it hadn't arrived, my carpet (paid in full) was lost. They didn't know where it was, had no plan to find it. April 17 I called them to find out what the plan was. Apparently 11 am is too early, because she said she would try to find out sometime. April 18- no news April 19-I was referred to customer service. I had to call multiple times to get a person. Carpet was reordered. It would arrive in ANOTHER week, week and a half. April 26th-finally installed. It looks nice.

Ordered carpet April 1 (yes, really). They said it would be a week to a week and a half.April 13 it "arrived" and we arranged installation for the 17th.April 14 they called back to say it hadn't arrived, my carpet (paid in full) was lost. They didn't know where it was, had no plan to find it.April 17 I called them to find out what the plan was. Apparently 11 am is too early, because she said she would try to find out sometime.April 18- no newsApril 19-I was referred to customer service. I had to call multiple times to get a person.Carpet was reordered. It would arrive in ANOTHER week, week and a half.April 26th-finally installed. It looks nice.

Ordered carpet April 1 (yes, really). They said it would be a week to a week and a half.April 13 it "arrived" and we arranged installation for the 17th.April 14 they called back to say it hadn't arrived, my carpet (paid in full) was lost. They didn't know where it was, had no plan to find it. April 17 I called them to find out what the plan was. Apparently 11 am is too early, because she said she would try to find out sometime.April 18- no newsApril 19-I was referred to customer service. I had to call multiple times to get a person.Carpet was reordered. It would arrive in ANOTHER week, week and a half.April 26th-finally installed. It looks nice.