Worse experience ever. If I could give no stars, I would. The flooring was warped when it was installed. They hired a flooring inspector who said that we received bad flooring…not their fault but what transpired after that totally was. Since the inspection months ago, I have been getting the run around from every person at flooring expo I contacted saying they are waiting for their people to finish the testing on the flooring. In the mean time I am stubbing my toe on the pieces of flooring that are so warped they are curling up. Do not go with this company. Besides that we’re not cheap either. AVOID THIS COMPANY AT ALL COST!

Nick Bredemus

02/16/2024

Disappointed. Had 3 bedrooms installed with new carpet- happy with quality of carpet and installers were great! However sales person who helped us - I wouldn’t recommend. Make sure to go not on a holiday weekend where the A team must have time off.

Jay Levine

02/08/2024

Mark Z

01/08/2024

Can’t say enough about the quality of product and importantly installation. FE’s installers had a tough task on a 4-day project and they didn’t cut any corners. Workmanship was top notch, particularly in some areas that could easily have been rushed but they took the time to get it right. Further, we had one minor issue that was quickly addressed by the company beyond our satisfaction. It’s rare to see consistency in customer service, from sales to installation like this. Would highly recommend FE in SLP. We look forward to working with them again.

Nicole James

01/08/2024

Mary Arneson

01/08/2024

Very quick service and pleasant installers.

Cruz Bunay

01/08/2024

Linda Grimm

01/08/2024

Juan did an excellent job installing my carpet !!! I love the carpet and I can’t say enough good about Carpet King, ESPECIALLY Juan !!! Thank you so much

Nick Nobbe

01/08/2024

Alex and the Flooring Expo team were great to work with from start to finish. They let me take home samples for a few days, matched a better price online, held product in their warehouse for me for a few months while other work was done ahead of the flooring, delivered right away when I needed the flooring at my house, and quickly resolved a manufacturing defect issue at no charge. Can’t recommend them enough.

TERI CARLSON

12/08/2023

I love the products I got from Flooring Expo for both the tile and the carpeting. They worked on scheduling for me to make everything was done as timely as possible.

Leland Williams

12/08/2023

I wish to highly recommend the goods and services offered by Flooring Expo! Connor at the front desk knows his product and expertly responded to my carpet choosing process, making the experience fun and informative. Product came in quickly, and install day was scheduled easily; installers Harrison and Oscar were amazing! Professional, respectful, and focused on the job at hand. They did a very efficient job moving furniture, removing old carpet, laying new, and replacing furniture. I really can’t say enough positive things about my experience with Flooring Expo. Plus I love my new carpet.

Peter

12/08/2023

Used them 2 years ago for our upstairs carpet. Recently had them install the same carpet downstairs. I was glad to hear they had the same carpet still in stock at their warehouse. Carpet looks and feels great!

Matthew Pagel

11/08/2023

Best selection by far and very helpful. Alex is great!

Alyssa Shultis

11/08/2023

Very horrible experience. Alex ordered the wrong carpet, then sent an installer to my home who showed up and said they couldn't do the project and left. When the project was rescheduled, the new installers unrolled the carpet and showed me it was the wrong brand, material, and color. This was after they pulled the carpet, leaving tacks exposed. I have three kids. I spoke to the customer service manager, who said there was nothing they could do to offer a refund, partial refund, or make it up to me in any way, other than I needed to wait. I lost two whole days of work because of this. Marty was the only person who was understanding and accommodating. But I was left handcuffed to wait 10+ days for my installation--leaving my basement in a total mess--because the customer service manager (not Marty) told me they do not offer refunds, then told me I needed to talk to him in a different way.

AL & MICHELLE GRUIDL

11/06/2023

Excellent customer service and support by Alex, very helpful and answered all our questions

Meg Donoghue

10/08/2023

Reid and Alex in the showroom were extremely helpful and friendly. The installers were very professional, neat, and did an excellent job. I highly recommend Flooring Expo!!

Scott Wheeler

08/08/2023

Dave Rohlf

08/08/2023

Great Price, Fast service and a great install crew! Can not recommend them enough - MUCH better, faster and a better Value than the Big Box stores, Thanks!

Linda Atwood

06/13/2023

Madalyn Braaten

06/08/2023

Great help in choosing carpet. Knowledgeable and patient. Carpet looks Fantastic!

Debra Schumacher

06/08/2023

We worked with Alex at the St Louis Park MN store. He steered us in the right direction for our project and budget and helped answer our many questions. He’s the best!! We are very happy with the quality of the product and love our new basement family room space.

Julie Tooker

06/08/2023

We were blown away by the customer service. Alex provided excellent attention to all of the details! We were walked through the entire process with ease. We absolutely LOVE the flooring!

Madalyn Braaten

05/27/2023

Great help in choosing carpet. Knowledgeable and patient. Carpet looks Fantastic!

JEN

05/15/2023

The one in St Louis park is a 4+.

Debra Schumacher

05/15/2023

We worked with Alex at the St Louis Park MN store. He steered us in the right direction for our project and budget and helped answer our many questions. He’s the best!! We are very happy with the quality of the product and love our new basement family room space.

Andrew Kuehnel

05/12/2023

Alex was a pleasure to work with. Extremely professional every step of the way. Beautiful showroom, great selection. I love the Fabrica wood!

Joel Fairbanks

05/11/2023

Alex is the most intelligent salesman I have ever met.

Julie Tooker

05/11/2023

We were blown away by the customer service. Alex provided excellent attention to all of the details! We were walked through the entire process with ease. We absolutely LOVE the flooring!

Jeremiah Lindberg

05/11/2023

Reanna Oneill

05/11/2023

Can't say enough good things about Alex T. He was very professional and explained in detail all concerns I had and had very effective communication. Wonderful service and a wonderful experience. Excited to work with Alex for all future needs.

Steve Koering

05/08/2023

Great experience. Andrea did an amazing job, helping us select and the managing the project. The installers were top notch.

Carol Anderson

05/03/2023

Steve Koering

05/03/2023

Great experience. Andrea did an amazing job, helping us select and the managing the project. The installers were top notch.

Dave Deeney

05/03/2023

Andrea was extremely professional and great to work with.

JACQUELIN JAGUNICH

04/11/2023

Working with Alex was a breeze. He is very knowledgeable about flooring and helped me to understand what products would work well in my home. I had three carpet companies come to my home for a quote and ultimately picked Carpet King due to the professionalism and knowledge of Alex.

PEGGY/SCOTT CLARK

03/27/2023

Kelly Tierney

03/13/2023

Lisa Rae

03/08/2023

The whole team (Josh, installers, etc) were efficient and professional. They quickly and easily answered all my questions.

Kelly Evans

03/08/2023

I have found Josh to be incredibly talented, efficient, helpful and communicative. Start to finish he is collaborating with my builder, an outside stairway runner company, myself and my designer---truly amazing during these unprecedented times. Thanks Josh @FlooringExpo

MN Grower

03/08/2023

Alex and Josh are the best! There customer service was the best i have ever received from any company. i will definitely be going back in the future.

Shariff Rasoul

03/08/2023

My wife and I went in looking for carpet a while ago and had a friendly experience from the beginning. Josh spent as much time as we needed with him and was flexible with our schedule. He followed-up with us well and wasn't pressuring at all. The install team did an excellent job, quick yet quality work. They were very attentive to cleanliness and made sure everything was satisfactory to us before leaving. We were able to get a great deal on quality carpet and highly recommend Josh and the install team at Carpet King!

N. Smith (Hawkeye)

03/08/2023

Spent a considerable amount of time with Josh discussing what I needed from new flooring that was going to cover most of my house. Josh listened and made sure he understood what I needed before making any suggestions, and I ended up liking his suggestions more than what I originally thought I wanted when I went in. The pricing was great, and he made sure to follow up with me on some questions I had after my initial visit. I'd be happy to work with him again in the future.

Pintech

03/08/2023

I will provide more details later. Would not recommend. Best to go somewhere else and save a lot of stress and aggravation!!

Flooring Expo by Carpet King

Reviews