Had a really poor experience. These folks are brokers of flooring product and the services to get them installed. And now I remember why we don’t use brokers - because once you engage with them you lose control over the process, such as the ability to purchase your supplies, to compare install quotes, to hold your providers accountable. If you don’t like your Carpet King rep... too bad... you’re stuck with them through the process even if they aren’t friendly or knowledgeable or even competent. We don’t use travel agents to book travel, or order content lenses from the eye doctor, etc etc. so why would we use a broker for our flooring?? I’ve done other projects since and would recommend going to Menards to purchase product and then getting their list of vetted professionals to hire for installing.