Flooring Expo by Carpet King

We purchased laminate flooring to replace both a tile floor and a cork floor at Burnsville Carpet King. We worked with Scott, the manager at the store. Scott was helpful, knowledgeable and very easy to work with. The installers were prompt- arriving at 9 in the morning, and working until 8 that night to get the job finished- very friendly and they did a great job. They cleaned up after themselves and left no mess at all. Will definitely recommend Scott and his location, and will use again when we finish our basement next year!

Friendly staff and knowledgeable. The Burnsville, MN store has great variety and prices that will fit any budget. The quality of carpet shows in their samples. They also do garage floor coverings which is my next project.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

We purchased laminate flooring to replace both a tile floor and a cork floor at Burnsville Carpet King. We worked with Scott, the manager at the store. Scott was helpful, knowledgeable and very easy to work with. The installers were prompt- arriving at 9 in the morning, and working until 8 that night to get the job finished- very friendly and they did a great job. They cleaned up after themselves and left no mess at all. Will definitely recommend Scott and his location, and will use again when we finish our basement next year!

Friendly staff and knowledgeable. The Burnsville, MN store has great variety and prices that will fit any budget. The quality of carpet shows in their samples. They also do garage floor coverings which is my next project.

In September, I had my 42 year old cement garage floor coated by Flooring Expo of Burnsville. Over the years it had become pitted from years of road salt. The whole process went great and the floor looks terrific. The photos show the before stage, patching stage and finished look. The staff was very informative about the process and the application of the new coating was completed in one day plus an extra day drying time. The only tough part was moving everything out of the garage to a storage container I rented. An added plus is Flooring Expos excellent lifetime warranty of materials and workmanship.

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

Great job! Love the new carpet!

I love Flooring Expo by Carpet King!

Great experience. Everyone I felt with was friendly and willing to help.

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Great experience start to finish!

From the showroom to the installation, everyone was professional, helpful and did great work. Our floor looks great and is sooooo comfortable to walk on!

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

Took four weeks from the first date to last date of installation. Four weeks of having our living room torn apart. Three days off of work (so far, we have to do another one now to have things fixed but no guarantees it will be fixed). The first installation day they didn't have the baseboards or the correct transition pieces so couldn't finish the project. The second installation day (scheduled two weeks later), the installer said he didn't have all the materials (transition pieces) and wasn't paid to do that piece. By the third installation date, they had brought most of the correct pieces except a garage door transition piece we had paid for but by that point we just needed our living room to be livable again so had them finish what he could. In the end, we were left with poor installation quality with the baseboards being uneven and transition pieces coming up. I had to leave several voice messages that were never returned over weeks. Eventually, I got in contact with someone who said I can email photos of the installation which i did. One week later I recieved a response that they could come check it out in December. I really wish i had read the reviews before going through this company. The entire process for installation and customer service has been hell and a waste of money. The only good thing was the experience with the sales rep who came to our house. Please avoid if you can. I would recommend if you like their flooring styles, having the free consultation then get the flooring information and order it yourself and pay someone else to install it. It will be much cheaper and will avoid all the drama. We ordered our flooring in September. It's now the end of November and out out floors are still not up to professional standards. The worst part is the customer service that has not made any of the experience right.

Been using them for years. Best value, pricing and financing. Quality installation and knowledgeable sales staff. The best! Skip Home Dep0t and big box stores.

Thank you for the professional care and great service . Your staff was fast and efficient in installing our carpet.

Erik has been nothing but wonderful! I highly recommend.

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

Took four weeks from the first date to last date of installation. Four weeks of having our living room torn apart. Three days off of work (so far, we have to do another one now to have things fixed but no guarantees it will be fixed). The first installation day they didn't have the baseboards or the correct transition pieces so couldn't finish the project. The second installation day (scheduled two weeks later), the installer said he didn't have all the materials (transition pieces) and wasn't paid to do that piece. By the third installation date, they had brought most of the correct pieces except a garage door transition piece we had paid for but by that point we just needed our living room to be livable again so had them finish what he could. In the end, we were left with poor installation quality with the baseboards being uneven and transition pieces coming up. I had to leave several voice messages that were never returned over weeks. Eventually, I got in contact with someone who said I can email photos of the installation which i did. One week later I recieved a response that they could come check it out in December. I really wish i had read the reviews before going through this company. The entire process for installation and customer service has been hell and a waste of money. The only good thing was the experience with the sales rep who came to our house. Please avoid if you can. I would recommend if you like their flooring styles, having the free consultation then get the flooring information and order it yourself and pay someone else to install it. It will be much cheaper and will avoid all the drama. We ordered our flooring in September. It's now the end of November and out out floors are still not up to professional standards. The worst part is the customer service that has not made any of the experience right.

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.