To whom it may concern, I don’t know if I’m contacting the right place, but I hope that the corporate office gets this.. my name is Robert Jurgens and I was in your Minnetonka Minnesota store and met the manager Erin. I don’t think I’ve ever been able to walk in to a store such as this one, and felt right from the get go, an inviting feeling like I got from her. I felt like I was listened to and heard, which is extremely important to me. My kids felt welcomed there too, which I was very surprised.. I felt as though she was being honest and very real in the advice she gave me for my home.. She let me talk and explain my situation, (water damage etc)and she got to know me and my kids which I felt was very important. Taking the time to actually treat me like I’m a human being rather than a paycheck was extremely comforting and helped me make a decision as to where I was going to go for my basement and kitchen remodel. I know I couldn’t do anything as of the moment due to insurance whatever’s, but I do know that Erin is the one I will be dealing with and every single one of my friends will want to come and see her as well. Not to mention I will be giving her a few commercial builders numbers since I’m in construction and I know they can depend on her and what she has to offer them.. thank you Erin, for your kindness and understanding and wanting to help and my family. You have made a customer for life.. thank you so much. Sincerely, Rob