Flooring Expo by Carpet King

I can't express enough how great of an experience I had here at Flooring Expo in Eagan. After having a not so great experience at another business I was left to find carpet last minute. Not only did Margaret give me the most amazing customer service by offering to come to my house and measure carpet same day (after her scheduled hours!) She took action and made me a priority right away. Rest assured we had an amazing install experience and I recommended her to anyone looking for flooring.

Second time working with the Eagan Carpet King, and couldn’t be more pleased. Excellent job helping me determine which carpet made the most sense in my space. And the quick turnaround time on install was awesome. Thanks for the great service!

Khong assisted me in choosing the flooring for my kitchen. He was helpful and explained what would be best suited for the area. He was very professional and trusted his advise. The installer Gerard did an excellent job. He took the time to be sure every corner was perfect and still had it done in the time he estimated. I would highly recommend him for any job. I will definitely use them in the future.

The service provided to us by Khong was outstanding! He was knowledgeable, responsive, and he delivered on every promise he made to us regarding the product and installation. He managed our tight timeline with good old-fashioned hustle. His installers got the job done quickly and the carpet looks and feels great. Thank you Khong and the Floor Expo team for all your efforts....we will certainly be back to see you for our next flooring project!

We had an exceptional experience with Margaret at Flooring Expo. She was always available to answer our questions and offered perceptive ideas for both our engineered hardwood floors and our quartz countertops. After shopping at other stores we came to Flooring Expo in Eagen and Margaret was able to get us what we wanted at a very good price. We highly recommend this store. We couldn't be more pleased.

Josh is the best thing that has ever happened to the flooring industry!

DaShaun Smith was very helpful from the moment I walked into his store. He walked me through everything I needed to know and answered all of my questions. He was professional, courteous, knowledgeable and kept me informed on my order from start to finish. I highly recommend Flooring Expo and recommend working with DaShaun Smith!

Carpet is beautiful. Installation went smooth. Installers were courteous and very hard workers. Highly recommended. Thank you.

Super helpful during the buying process. Maddening when try to receive. Josh was very responsive right up until he got our CC. Impossible to get a hold of after. Don't believe a promise of a call back

I had a great experience with Flooring Expo in Eagan. Khang was very helpful through the ordering process. Installation was quick (within a few days of the carpet order coming in), and professional. It looks great!

Very knowledgeable and helpful designer at the store. Installers were courteous and professional. We are very happy with our new carpet!

Khong assisted me in choosing the flooring for my kitchen. He was helpful and explained what would be best suited for the area. He was very professional and trusted his advise. The installer Gerard did an excellent job. He took the time to be sure every corner was perfect and still had it done in the time he estimated. I would highly recommend him for any job.I will definitely use them in the future.

The Eagan Flooring Expo store was excellent! Khong was extremely helpful with my daughters home so we also ensured we came here and worked with him. He provided great service, very knowledgeable, extremely friendly, quick turn around from decision to install. The installers were also excellent as well as being a very pet friendly crew! We love our new carpet! Thank you Khong and Flooring Expo Eagan.

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

Stopped in one evening to look at carpet options for our four season porch. Khong helped us narrow down some options. We took them home and decided on one. He came out the next day and measured. We put half down to get it ordered and within 10 days it was in. We paid the other half and install was scheduled for the next day. A crew of three guys showed up for the install. They had our old carpet and pad removed and new pad and carpet installed in no time!! It was a wonderful experience from beginning to end.

The service provided to us by Khong was outstanding! He was knowledgeable, responsive, and he delivered on every promise he made to us regarding the product and installation. He managed our tight timeline with good old-fashioned hustle. His installers got the job done quickly and the carpet looks and feels great. Thank you Khong and the Floor Expo team for all your efforts....we will certainly be back to see you for our next flooring project!

Eric Weerts was fantastic! My mom hired them to do vinyl plank flooring in her kitchen and Eric made sure everything was handled and the price was good too.

The product was good, but I was dissatisfied with the install. Stairs should be done by experienced installers. Edit*** carpet King reached me by phone about the issues and were able to send out a different installer to resolve the problems. I was nervous that it may end up worse. It initially had waves. However, he was kind, acknowledged my issues, and spent time fixing it. Not one quick tack down, but actually fixed both sets of stairs. This is what excellent customer service is in my book. Not everyone would care or spend time to make it right. Kudos to you Carpet King.

I have purchased and installed new carpet twice in 5 years from Carpet King - Eagan. Chris was very helpful to find an in stock solution to meet my timeline. Mark was helpful to fit us into the schedule. The 'Sedona' carpet is beautiful and matches with browns or grey's, very versatile and even prettier than the sample. Installation was efficient, prompt and friendly. Thank you Carpet King.

Eric Weerts was fantastic! My mom hired them to do vinyl plank flooring in her kitchen and Eric made sure everything was handled and the price was good too.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

The product was good, but I was dissatisfied with the install. Stairs should be done by experienced installers.Edit*** carpet King reached me by phone about the issues and were able to send out a different installer to resolve the problems. I was nervous that it may end up worse. It initially had waves. However, he was kind, acknowledged my issues, and spent time fixing it. Not one quick tack down, but actually fixed both sets of stairs. This is what excellent customer service is in my book. Not everyone would care or spend time to make it right. Kudos to you Carpet King.

Great job! Love the new carpet!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

I have purchased and installed new carpet twice in 5 years from Carpet King - Eagan. Chris was very helpful to find an in stock solution to meet my timeline. Mark was helpful to fit us into the schedule. The 'Sedona' carpet is beautiful and matches with browns or grey's, very versatile and even prettier than the sample. Installation was efficient, prompt and friendly. Thank you Carpet King.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

First the salesman said all of the carpet would be laid without a seam so we paid to move our piano. Then not only did the installers put in the wrong carpet, but they informed us that there was no reason to move the piano in the first place because the carpet would have a seam anyway. Moreover, the installers didn’t bring enough carpet to complete the job. Now we have the wrong carpet in 1/2 the places we’ve paid to have carpet, and in trying to get this resolved we’ve been in contact with absolutely the most irritatingly obtuse and incompetent customer service manager named Juliano. How this person has a job absolutely boggles the mind, and trying to get in contact with HIS boss has been an exercise in futility. I’m astonished this business exists and cannot wrap my head around how how there are any positive reviews.

Very poor experience. The in home estimator pointed out we would need a ramp leading to a tiled bathroom due to floor height. He said he would make it a part of the estimate. When I didn’t see it on the paperwork I called in advance of install to add it which they said they did (and charged me for). I noticed that ramps weren’t being used on the day of install and installer said he didn’t have them so I called the store. Had to reschedule and take another day off work to have them come fix it. 2 hours into the day of the corrected install I get a call saying they won’t have time to make it, so we pick another reinstall date. They don’t show up for that date so I call the store again. Mark states he’ll figure out what is happening but now won’t return calls or respond to email and the carpet is already separating. $4,000 carpet lasting 30 days and requiring way more time off then should be expected. They convince you to pay more than Home Depot for their service, but it’s worse. Please save yourselves.

I thought that everything was really good with this Carpet king but it was not. it was a big mistake. I would not recommend anybody to go to this carpet king, the one that's in Burnsville with John and Eric there. It was a nightmare and I had the installer there till 9 o'clock at night after not getting there until 630 when they were supposed to be there before 10:00 in the morning. Do Not Go

John did a great job working with us. Thanks

Good service, good installation and fair price. This was for a home flip and it was awesome that we were able to do everything over the phone. That saved me precious time. Thanks John!!

Excellent customer service from choosing carpet to having it scheduled and installed.