If you enjoy Rude Customer Service, Inaccurate Samples and Sneaky Treatment, Carpet King is for you! I have never been more disgusted with the treatment we've received from a BUSINESS. Beware - They have been reported to the BBB.Just to be clear; ALL of the sales reps at this store where extremely helpful in attempting to help us correct what their company had sold us.. however they where very limited in what they could do and forced us to work through their corporate office.. whom told us they would rather go to court than refund us for their flawed product (which all of their sales reps agreed was their fault).Back story.. We came into Carpet King ordering tiles, they had a lovely looking tile which came from a reputable tile outlet. We worked with the lovely sales reps and ended settling on a tile. We received the product in a timely fashion, placed it in our house and awaited on using it as construction was still going on. Once finally done and ready to use; we had been delivered what looked to be a completely different tile compared to our original item we picked out, along with every 3rd tile in the box was of an incorrect color. We placed down the tiles which where correct and went to order more of the "correct" tile. Since Carpet King does all their ordering in batches they could no longer guarantee a color match as they strictly do commercial runs instead of homes (which was never mentioned to us in our sales pitch....) We brought the tile back and each of the sales reps agreed with us that they where at fault and that this was not the same tile at all. They then told us we needed to speak to the Carpet King Service Representative. The lovely service rep Juliano would not give us a full refund (we recently received a partial refund...), would not compensate us at all for the work already done (in placing the correct tile in our entry way) but would yell at us on the phone bringing my wife to tears (top quality customer service). Now we have to rip out all the tile we already have since it is apparently impossible to match it and start over. We have reported this to the BBB, DO NOT PURCHASE FROM THIS COMPANY. Hopefully this review helps someone else and saves them from making the same mistake we did by placing our trust and hard earned money into this company. I will be posting updates if there are any further developments; at this point we have been out money.