Flooring Expo by Carpet King

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

My friend and I did research and then decided to go to Flooring Expo in Roseville, MN where we met Claire Lund, an energetic, respectful, fully knowledgeable sales person. She LISTENED , took her time and fulfilled our needs for each of our homes This is a woman-run store and we could not have been more impressed. I expect our installations to go just as smoothly as our initial meeting with Claire did. I highly recommend Claire and this store.

Amy was great! We really liked that she asked specific questions and made sure we were getting the right feel for the room. Not only the type and feel of the carpet, but making sure to get the right color. Not pushy. Just helpful and honest. We really appreciate this kind of sales advice. Our room turned out great and their knowledge and experience was definitely a part of that!

Anita was fantastic to work with. She went above and beyond to ensure all aspects of my needs were met from the purchase of carpet to the installation and follow up after. Thank you!

Completed the job of removing the old carpet and installing new carpet Came on time and finished it too.

Toni and Anita did an excellent job of helping me pick out my new counter tops, they look great and the installation went perfect! Give them a try if you need counter tops, they sell, measure, and install all in one place!

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

Amy was great! We really liked that she asked specific questions and made sure we were getting the right feel for the room. Not only the type and feel of the carpet, but making sure to get the right color. Not pushy. Just helpful and honest. We really appreciate this kind of sales advice. Our room turned out great and their knowledge and experience was definitely a part of that!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

Installers were really pleasant and efficient. They exceeded our expectations.

Great job! Love the new carpet!

This store is a great asset the city of Roseville. They have very good quality products. The sales people know about the products and the ins and outs of the installations. Anita was exceptional in her product knowledge, enthusiasm, and ease in communicating with. I will be happy to refer my remodeling clients to her.

Excellent professional service!! We love our new flooring and it looks great. We definitely recommend flooring from Carpet King!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

Anita was fantastic to work with. She went above and beyond to ensure all aspects of my needs were met from the purchase of carpet to the installation and follow up after. Thank you!

Completed the job of removing the old carpet and installing new carpet Came on time and finished it too.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Awesome communication, great service and really nice product. Bought carpet and linoleum during the 4th of July sale and it was worth every penny.

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

The initial set up and execution of the sale went very well; however the individual that measured my carpet measured it short and my daughters closet never got carpeted. No follow up whatsoever from the sales rep; no follow up from Anita after I brought the complaint to bear. Finally the movers/installers moved items and damaged side molding and frames.Update: fixed my daughters room carpet however the stairway carpet was done too short and has gaps in the side. No follow up was done to address the matter.

Toni and Anita did an excellent job of helping me pick out my new counter tops, they look great and the installation went perfect! Give them a try if you need counter tops, they sell, measure, and install all in one place!

Had a great experience. Lots of variety! Friendly and knowledgeable staff. Will definitely recommend to friends and family.

I had a great experience shopping for carpet and having it installed on time. Anita Behr at the Roseville location was wonderful to work with. Thanks Anita!

Price , customer service and installation was fabulous!

Mike was very knowledgeable and provided great customer service. I would recommend Carpet King to anyone looking to get new carpeting.

Just walked in the store with out a greeting. very poor customer service stayed in the store aboit two minutes I would not spend my money.

We had some recent flooding that ruined carpet in one room and in areas of an adjacent room. We removed entire carpet and padding from one room, and just some of the padding from the adjacent. Sher found us a very close match to the original (now out of stock) carpet, and arranged for the padding-only room to be fixed and restretched to keep cost down. The entire process was managed extremely well, with excellent communication throughout. Installers were great too. Wholeheartedly recommend!

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

Had a great experience. Lots of variety! Friendly and knowledgeable staff. Will definitely recommend to friends and family.

Poor communication. I needed to reinstall an existing carpet with a new pad. I also needed to level my basement closet. Along the way I talked to six different people, and there was repeated miscommunication. The leveling charge was not entered or scheduled properly. It turns out it was supposed to be about $100 more, and they were supposed to send out a different team. But by the time they realized that, it was too late to reschedule. So they installed part of the carpet and were going to come back later to do the closet after it was leveled. I decided to level the closet myself. After the first install, I saw that they used two different carpet pads in the same room. They also didn't stretch it enough or trim it right. When I complained, they said they would send someone to take a look. The people who came were the same installation people as before, and they didn't know I had a complaint about the first install. Instead they thought they were going to install the carpet in the closet, but the closet wasn't ready yet. When the installation person was talking to his manager on his cell, I overheard the manager tell him to put an extra layer of pad underneath the unlevel parts of the closet. When I complained about it not being stretched enough or trimmed properly, the installation person tried to tell me that was the best they could do, even though I had shown photos to the store manager and they had agreed it was not a good job. When I pointed out the two different pads, the installation person said he'd never seen one of them before and they just use what they're given. I decided to cancel altogether and get the job finished with a different company. They were kind enough to refund me for the closet install because it had not been done yet. Overall my experience was a big headache. I do not recommend Carpet King.

Well if they don't have it, they will find and make it happen

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.