Poor communication. I needed to reinstall an existing carpet with a new pad. I also needed to level my basement closet. Along the way I talked to six different people, and there was repeated miscommunication. The leveling charge was not entered or scheduled properly. It turns out it was supposed to be about $100 more, and they were supposed to send out a different team. But by the time they realized that, it was too late to reschedule. So they installed part of the carpet and were going to come back later to do the closet after it was leveled. I decided to level the closet myself. After the first install, I saw that they used two different carpet pads in the same room. They also didn't stretch it enough or trim it right. When I complained, they said they would send someone to take a look. The people who came were the same installation people as before, and they didn't know I had a complaint about the first install. Instead they thought they were going to install the carpet in the closet, but the closet wasn't ready yet. When the installation person was talking to his manager on his cell, I overheard the manager tell him to put an extra layer of pad underneath the unlevel parts of the closet. When I complained about it not being stretched enough or trimmed properly, the installation person tried to tell me that was the best they could do, even though I had shown photos to the store manager and they had agreed it was not a good job. When I pointed out the two different pads, the installation person said he'd never seen one of them before and they just use what they're given. I decided to cancel altogether and get the job finished with a different company. They were kind enough to refund me for the closet install because it had not been done yet. Overall my experience was a big headache. I do not recommend Carpet King.