Flooring Expo by Carpet King

I was looking for flooring and I talked with Heather about flooring. I asked about moving furniture and leveling floor if needed. She stated they did not do that and gave me the name of a contractor. I moved on and I found another company that was full service. Heather called asking about my project. I returned the call and let her I found another place which would move furniture. Heather said we move furniture. Did you ask? Yes. I called to say, please do not call me anymore. She started to go on and on. I just hung up the phone. She called me back to say I was a rude person and hung up. Very telling.

Installers were great. Very respectful and cleaned up everything. Even hauled our used carpeting to our garage per our request.

Great job by the crew. The room looks great!

The actually luxury vinyl flooring that they put in looked great. The process to nail down the pricing, have them follow up with you on details (customer service) — that was 1/5 stars.

Heather was very personable and caring. Really felt she cared about giving us exceptional customer service and she did! Marty was extremely knowledgeable! The installers were very good as well. Although it took a lot longer to receive our flooring then we hoped, since it was back ordered, this is happening every where. The wait was worth it! We love both our flooring and our carpet and will recommend Flooring Expo to others!

We were so pleased with the entire carpeting process with Tony and Carpet King. Their selection and advice were so valuable. The scheduling and install were done professionally and with a friendly attitude. Thank you so much!

Flooring Expo just finished installing the rest of our triple carpet change-overs (entire upstairs, sun porch, & main to lower stairs). We are totally delighted with everything they did for us, from Heather's initial super-helpful assist (e.g. highest traffic steps got a carpet with wool & a pad to suit that & its higher traffic), to Heather's double-check on our order pattern & colors before the factory made it (peace of mind), to Heather's follow-ups just ahead of install (to remind us to ask for nice 'same-dye-lot spare--repair-squares' in case of future disaster) and after install (she told me how best to store spares safely by doing what their warehouse does - wrapping 'em in plastic). . Installation crew was really good at what they do (great seams & butts to tile edge in bathrooms etc), and did a perfect job.

Definitely go here first if you are wanting to learn about luxury vinyl and what options are out there. I spoke with Marti and she told me about all the different kinds, all the different thicknesses, what everything means. We didn’t end up buying with them because we moved out of state and they didn’t have a company outside of MN. But I did want to put in a positive review for all the expertise she shared with me. I even called her back from out of town to ask her opinion on what I was thinking to buy because that’s how helpful she was to me.

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

Tony Engle helped me choose the perfect carpet for the lower level in my home. The whole transaction was handled professionally, including the installation. My husband and I are very pleased with the results.

12/4/2020 (carpet tear out and install) started at about 4:00 pm. It's now after 10:30pm on a Friday night and they are still here! We only have 14 steps and a small living room. Absolutely ridiculous to have worker's still here!! It appeared that there was only one installer that knew what he was doing and the other two basically watching the entire time. The next day (when it was actually light) we are finding bad cuts and poor seems. I'll be honest here, we went off of reviews hoping for the best. I feel that for the service provided, workmanship, scheduling and price, we wish we purchased elsewhere. I'm feeling like at this point all that this company does is get as much money out of the homeowners as possible, and subcontract the work out to a bunch of hacks! I don't believe for a second that this company has a single in-house crew. Imo all sub, no quality control and zero follow up to make sure that the job went well. ONLY in it for the money imo, quality and customer care comes second or even third.

UPDATE 12/04: They sent the wrong amount of carpet again. Leaving us with multiple seams in a high traffic hallway. We were told the entire hallway would be replaced with a seam at the door way, and then a seam down at the end of the hallway. However, we were refined $100 for the inconvenience we have experienced. We had Mike come to our home through the shop at home program at carpet king. He was wonderful to work with. We signed a purchase agreement on 10/23. I was told we would get a call when the carpet arrived. After waiting almost 2 weeks, I contacted Mike to get an update. He checked into it and I was called the next day by scheduling. Carpet was installed on 11/6. The installers figured out that we were short 2 feet of carpet and couldn’t finish the project. After being here from 8 am until 4 pm, to carpet roughly 850 sq ft of space, I was left with my hallway not complete. Again, I had to call scheduling to figure out when they were coming back to finish. I was told the carpet would arrive on 11/19 and would be installed 11/20. I received a confirmation call on 11/19 telling me to expect a call between 7 am and 9 am to confirm the time they would be arriving. At 10 am, I called Scheduling and Left a message. At 10:30 I called the main carpet king number and finally spoke to Juliana. He informed the truck hadn’t arrived yet and it might not get done today. He called me an hour later to let me know the truck won’t make it on time and won’t be unloaded until Monday or Tuesday of NEXT week. Due to the holidays and being out of town, we now have to wait until 12/4 to have our carpet installation finished. They have offered no compensation in any form for the inconvenience. If you decide to use this company be sure to have them measure several times and confirm the dimensions of your rooms. Otherwise you’ll be waiting 6 weeks for your installation to be completed.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

Tony Engle helped me choose the perfect carpet for the lower level in my home. The whole transaction was handled professionally, including the installation. My husband and I are very pleased with the results.

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

12/4/2020 (carpet tear out and install) started at about 4:00 pm. It's now after 10:30pm on a Friday night and they are still here! We only have 14 steps and a small living room. Absolutely ridiculous to have worker's still here!! It appeared that there was only one installer that knew what he was doing and the other two basically watching the entire time. The next day (when it was actually light) we are finding bad cuts and poor seems. I'll be honest here, we went off of reviews hoping for the best. I feel that for the service provided, workmanship, scheduling and price, we wish we purchased elsewhere. I'm feeling like at this point all that this company does is get as much money out of the homeowners as possible, and subcontract the work out to a bunch of hacks!I don't believe for a second that this company has a single in-house crew. Imo all sub, no quality control and zero follow up to make sure that the job went well. ONLY in it for the money imo, quality and customer care comes second or even third.

UPDATE 12/04: They sent the wrong amount of carpet again. Leaving us with multiple seams in a high traffic hallway. We were told the entire hallway would be replaced with a seam at the door way, and then a seam down at the end of the hallway.However, we were refined $100 for the inconvenience we have experienced.We had Mike come to our home through the shop at home program at carpet king. He was wonderful to work with. We signed a purchase agreement on 10/23. I was told we would get a call when the carpet arrived. After waiting almost 2 weeks, I contacted Mike to get an update. He checked into it and I was called the next day by scheduling. Carpet was installed on 11/6. The installers figured out that we were short 2 feet of carpet and couldn’t finish the project. After being here from 8 am until 4 pm, to carpet roughly 850 sq ft of space, I was left with my hallway not complete. Again, I had to call scheduling to figure out when they were coming back to finish. I was told the carpet would arrive on 11/19 and would be installed 11/20. I received a confirmation call on 11/19 telling me to expect a call between 7 am and 9 am to confirm the time they would be arriving. At 10 am, I called Scheduling and Left a message. At 10:30 I called the main carpet king number and finally spoke to Juliana. He informed the truck hadn’t arrived yet and it might not get done today. He called me an hour later to let me know the truck won’t make it on time and won’t be unloaded until Monday or Tuesday of NEXT week. Due to the holidays and being out of town, we now have to wait until 12/4 to have our carpet installation finished. They have offered no compensation in any form for the inconvenience. If you decide to use this company be sure to have them measure several times and confirm the dimensions of your rooms. Otherwise you’ll be waiting 6 weeks for your installation to be completed.

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

Very easy to work with! Love the carpet and the help from the staff. They also worked with our budget.

excellent customer service

Great service, reasonably priced. Very knowledgeable staff in the shop. Definitely a valuable place to stop for any flooring needs.

Worked with Heather and she was great throughout the whole process! Never felt pressurd to make a decision, took me about three months to decide to move forward after finishing up some other details in my remodel. Team was great in letting me run in and borrow the vinyl plank sample to make sure it fit with othe decisions I was considering!

Great job! Love the new carpet!

Very happy with the service.

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Amazing service!! Great quality work and carpet! They went above and beyond!

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Only flooring place we ever consider

Carpet King in Minnetonka is "six out of five stars," and we highly recommend this company. They helped us to "fix" a problem created by a different carpet service. They are knowledgeable, professional, and ethical in every respect. It was a pleasure to work with every employee we encountered, from sales to installation. Special thanks to Tony E., who "got the ball rolling" for us.

As always great customer service and price

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything