Flooring Expo by Carpet King

They over charged us. They charged us for pieces that were never installed. They damaged our walls. They will not refund our money. I have been trying for 5 months and they clearly don't care or want me as a customer.

I had engineered floors (ProPlus VV017-01016/Laguna Oak) installed on the main level of my house (entry way, dining room, kitchen and living room) and am really pleased with the quality of the product and the start-to-finish process of the project: knowledge and assistance from sales associate, scheduling for install, install process and the follow-up post installation! The demo and install only took 2 days?!? And, the installers were so nice and mindful of our house and neighbors. I really appreciated that. I was somewhat reluctant to install engineered floors, but I'm so glad I made the decision! The new floor has been in place for over 2 months and just about everything that you could imagine would happen with 3 cats and a toddler has happened and not a single scratch, discoloration or stain?!?!?! My daughter managed to even color on the floor with a permanent marker!!! I almost passed out when I saw it, but with a little bit of dawn soap and elbow grease, I got it out! My biggest reluctance with engineered floors was around the design and if it would look like real wood flooring. The texture and color of the floors looks so much like real oak. It has shades of grey and brown, so during the day with natural light, more of the grey tones pop and during night with ambient lighting, the warm brown pops. The grain design and color looks timeless. I'm so happy with this, that I'm thinking about replacing the flooring on the second level. I can't wait to see how it will hold up to salt and snow during winter.

Best of the multiple floor-covering stores that we visited. The manager is exceptionally customer-oriented and knowledgeable. Good experience overall.

We installed new carpet in our bedroom, closet and office. We were very picky about the type of carpet for pets and the color and texture. We went back and forth for months trying to decide. Marti helped us pick out our carpet and assured us the installation would be top of the line. We were extremely happy with our selection! Marti followed through on every detail of the project. We would buy from her again in the future.

Our salesperson was personable, knowledgable and professional. We are very happy with the carpet and pad and the installation is excellent. We have made several purchases from Carpet King over the years and will continue to do so. Very satisfied.

Great job from store contact to end of carpet install!! Marty, kenin where awesome at the store and phone conversations. And installers were clean and responsible!!

Helpful customer service.

I was looking at options for my new condo

Excellent service! Knowledgeable, helpful and friendly staff.

Fast knowledgeable service and affordable prices!!

We are Pleased with the job and carpet that was installed,

They were Honest, didn't try to put us in a more expensive flooring when our plan is to sell the home but gave us good advice. Excellent install.

They over charged us. They charged us for pieces that were never installed. They damaged our walls. They will not refund our money. I have been trying for 5 months and they clearly don't care or want me as a customer.

Horrible Customer Service, the floor was measured incorrectly. They ordered stair treads which I did not. I am still waiting for a response 2 weeks later.

Great prices, products and service. Highly recommend.

Great service. Carpet came in early.Installed early. Love it.

I had engineered floors (ProPlus VV017-01016/Laguna Oak) installed on the main level of my house (entry way, dining room, kitchen and living room) and am really pleased with the quality of the product and the start-to-finish process of the project: knowledge and assistance from sales associate, scheduling for install, install process and the follow-up post installation! The demo and install only took 2 days?!? And, the installers were so nice and mindful of our house and neighbors. I really appreciated that. I was somewhat reluctant to install engineered floors, but I'm so glad I made the decision! The new floor has been in place for over 2 months and just about everything that you could imagine would happen with 3 cats and a toddler has happened and not a single scratch, discoloration or stain?!?!?! My daughter managed to even color on the floor with a permanent marker!!! I almost passed out when I saw it, but with a little bit of dawn soap and elbow grease, I got it out! My biggest reluctance with engineered floors was around the design and if it would look like real wood flooring. The texture and color of the floors looks so much like real oak. It has shades of grey and brown, so during the day with natural light, more of the grey tones pop and during night with ambient lighting, the warm brown pops. The grain design and color looks timeless. I'm so happy with this, that I'm thinking about replacing the flooring on the second level. I can't wait to see how it will hold up to salt and snow during winter.

Used these people twice .Great service each time.

Am so happy with my new wood floors I had great service from the sales staff all the way to my installation staff

order correctly, have communication with customer when the carpet is delayed. lots of room for improvement.

Excellent job, fabulous service, great value!

Home Depot completely screwed me over on an installation at the last moment while I was trying to sell my house. I went to Carpet King, explained the situation, and they were incredible! They found me a better quality flooring, got the measurement guy out the next morning, and had the flooring installed within days. They did it cheaper than Home Depot too! These guys were incredibly helpful. Highly recommend them.

My recent experience with Carpet King was great! We couldn’t be happier with the quality, price, fast delivery and great installation. This is my fourth installation in 25 years with Carpet King and have found no reason to go anywhere else!! Great Job!

Best of the multiple floor-covering stores that we visited. The manager is exceptionally customer-oriented and knowledgeable. Good experience overall.

Flooring Expo in Woodbury was outstanding in helping me pick out and arrange installation of my new carpet. Installation was very professional and there was no clean up for me afterwards.

I feel I got a fair price on our carpet and our installer was awesome. Sales communication could be better.

Carpet King provided the matching pad at the best price. I couldn’t be more pleased with their service.

A great no hassle experience!! Anita provided great customer service and went to bat for us in getting exceptional pricing. No request was out of reason and was executed above our expectations.

I would go to Carpet King again. Very helpful service. The installer did an excellent professional job on our stairway.

They showed up on time and did a awesome job installing our carpet. They also did a great job cleaning up, and vacuumed the carpet before leaving. We will be definitely call them again for are living room carpet!

After Home Depot dropped the ball, these guys came through with flying colors. Absolutely outstanding from start to finish. Everything was delivered on time and the installer really went the extra mile. We're customers for life. Thanks!!!

Great experience shopping, quick turnaround on install, and all the flooring looks fantastic!

Quick, good quality, priced right.

Quick, efficient, professional, and most important - did quality work!

Michael and the other gal that helped me load the flooring.

Great sales person. Worked with me when carpet was ready to install but my remodel ran behind. Matched lowest price I found for carpet I wanted. Only one minor problem: installers covered a vent. But when I called rep, installer called me back within minutes and job was completed promptly.

Carpet installed on stairs are not done correctly. Complaint was brought to sales rep but no answer yet.

The carpet looks great. the guys did a good job and cleaned up after.

Beautiful products and timely installation

Great customer service excellent installation. I have had carpet king Do 4 projects for me over they years from Carpet to laminate. Very happy With there work . Definitely recommend !!!

Michael was the best ! Service impeccable and we love our new carpeting 👍🏻👍🏻👍🏻. Will not go anywhere else from now on!!’

Thank you very much for an easy transaction, a lot of savings, and great customer service.

I will never recommend Carpet King to anyone! told me they would do something about a finance issue, never did. They don't follow thru on what they tell you. My recommendation, quit lying!!! Fix what you did so people that finance don't get ripped off!!!

We ordered vinyl flooring as well as carpeting for minimal areas. Jim at the Apple Valley location was very helpful in getting us quality materials for the budget we had. He was able to get our product and installation scheduled in the tight time frame we were looking for. The installers were polite, professional, and very hard working! We will definitely be using them again!

They went above and beyond to get me a carpet I found elsewhere at a great price, and the installers were top notch, thorough and professional. Would highly recommend.

Karsten was our salesperson and he did a wonderful job. Our installer was very competent and came right on time. I definitely would use them again.

I can’t begin to thank the sales staff and installers enough for the beautiful work they did and the gorgeous new carpet installed in my new home! The sales staff was tremendous in getting my carpet deliver expedited, and the installers were very professional and accommodating my space/time as I work from home. I STRONGLY recommend Carpet King as my entire experience was exemplary.....and with new construction that was a most welcome change!! Thank you again for ensuring my carpets in my “country” home in Cannon Falls, MN is nothing short of STELLAR!!!

Great color choices, delivery on time, and good service .