Flooring Expo by Carpet King

Alec worked with us and he did an outstanding job. I was most impressed with Alec's communication from the beginning to the end of our remodeling project we always knew what to expect thanks to Alec. Alec made the process easy and stress free. Dave and Steve the installers did an A+ job.

We purchased flooring for our whole house. Susan and Alec were super to work with. Their expertise helped us purchase flooring to modernize our home and look great. We had distinct needs based on the room we were choosing flooring for as part of a remidel. They were very easy to work with through the procees. Especially with supply chain issues and the time everything takes. Our flooring was delivered as promised. They were really great about holding our flooring until it fit into our remodel schedule. Excellent customer service and followup.Been doing business with them for many years and will continue to give them my business.

I worked with Josh and Alec. They were very accommodating to my needs on buying a new house and getting everything to match up and getting the install complete right away. Would work with them again.

We worked with Alec on the vinyl plank for our remodeling project. He is professional, respectful and patient. The product we chose was initially found in other store, but Alec helped us to get a lower price and faster delivery. We was told by other vender this vinyl plank is a 20mil product, but when we were purchasing it we found the official website was showing a different information. Thanks to Alec and his manager, they made several calls to verify the product information and even offered us a backup plan avoiding any loss of us. The whole experience was pleasant and satisfactory, really appreciate all the works they have done.

Khong helped from beginning to end of our purchasing carpet and luxury vinyl flooring--excellent service and took care of any questions in a timely manner. Very pleased with installers, too-- meticulous about their work--so appreciate that as well as the overall experience. Would definitely purchase from them again. Kristine

Wish is would have used a big box store. Stuck with 2 full boxes and one room divider. This stuff is expensive and to end up with half a box is fine but 2 full boxes that I can return for me feels like I am screwed. I am not the one who measured they were. So they should take it back. My salesman was very nice. Also my floor which was twice as much as Home Depot has already has a couple little scratch’s. So fussed it’s good I have the boxes. But to expensive to take it down and scratch’s not that bad. Mostly angry I have expensive boxes they won’t take back. I can see that if I had done my own measurements . I used this store because I wanted to help a smaller type store and was told this was great. Next time I will be more careful making sure I can return

Walked in to this place and I met with old lady who was one of the sales lady, I was asking questions about the vinyl floors but this lady was very rude to me, was very condescending I did not feel very welcomed, so I left and look for another store. They just lost a customer because of some bad customer service. I would never recommend this place.

Kathy was excellent to work with and the carpet was ordered and installed in no time! I’d recommend this company to anyone!

Great salesperson...knew his stuff and followed through.....

We worked with Alec on the vinyl plank for our remodeling project. He is professional, respectful and patient. The product we chose was initially found in other store, but Alec helped us to get a lower price and faster delivery.We was told by other vender this vinyl plank is a 20mil product, but when we were purchasing it we found the official website was showing a different information. Thanks to Alec and his manager, they made several calls to verify the product information and even offered us a backup plan avoiding any loss of us.The whole experience was pleasant and satisfactory, really appreciate all the works they have done.

Alec was very helpful throughout the process of the purchase and installation of my carpet. He was very knowledgeable of all the pros and cons of each type of carpet and advised me on the best quality for my budget.

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

Great experience! I worked with Alec. Great costumer service all around. He was very professional and educated in his job field. He answered all of our questions and in a timely fashion. He was also very flexible with my wife and I personal lives and made it a point to work around our schedule which was so important for us. The price for the whole job was very competitive. It wasn’t the cheapest bid we got but for the top notch quality products and service we got it was well worth paying the little bit of extra cash. I Would recommend carpet king to anyone and when I’m due for completing my next job I’ll be going with Alec and carpet king again! Thank You Team Carpet King!

My parents have gotten carpet here for years and have also recommended to many family and friends who haven gotten their carpet through this business. My parents got new carpet in their living room three years ago and it just started bulging up and needed to be stretched. An employee came out to stretch the carpet and ended up putting a hole in the carpet with his machine. He was able to patch the the hole but now it looks funny and when you walk over that spot, you can feel a hard bump in the carpet. My dad called the store to report and they said they couldn’t do anything about it cause the carpet only has a one year warranty. So in conclusion, they came to fix our carpet and wrecked it even more but can’t do anything about it. It is sad to say but we will no longer be going through this company nor will we be recommending them to anyone. After years of our business (and I mean 30+ years) you think they would do better.

Khong helped from beginning to end of our purchasing carpet and luxury vinyl flooring--excellent service and took care of any questions in a timely manner. Very pleased with installers, too-- meticulous about their work--so appreciate that as well as the overall experience. Would definitely purchase from them again.Kristine

Wish is would have used a big box store.Stuck with 2 full boxes and one room divider.This stuff is expensive and to end up with half a box is fine but 2 full boxes that I can return for me feels like I am screwed. I am not the one who measured they were. So they should take it back. My salesman was very nice.Also my floor which was twice as much as Home Depot has already has a couple little scratch’s.So fussed it’s good I have the boxes. But to expensive to take it down and scratch’s not that bad.Mostly angry I have expensive boxes they won’t take back. I can see that if I had done my own measurements .I used this store because I wanted to help a smaller type store and was told this was great.Next time I will be more careful making sure I can return

Great customer service, installation, and great quality products. Will only use carpet king😄😄

Friendly sales staff, Hi Susan! - and great service - installers are always top notch. We've had both vinyl and carpeting installation done - the most recent was a tricky carpeting job in family room, with big brick fireplace, alcove and the riser for the step up to breakfast room - installers did a great job. Thanks!

(Returning Client) We recently sold our house in one day all THANKS to Khong, Maplewood Flooring Expo. Our previous home had carpets that dated back in 90s (Livin’ house). We had absolutely no hope of even trying to compete with the hot selling market. BUT KHONG -king of Carpets gave us hope that our house will be sold and with the best offer. With his knowledge and professional guidance; carpets was delivered and installed according to deadline was exceptional. 1 day installation and the house was on the market the next day; we had OVER 15 showings scheduled within 24 hrs. Realtor said it was unheard of, and the house was sold in a few hours!!!!! I highly recommend anyone who needs carpet replacement to contact Khong at Flooring Expo in Maplewood, MN. Secondly, We moved into our new home, the house had old carpets but I knew who to call!!! We just got our flooring done and we are one satisfied customer. Overall, great communications! We are planning to take our business with him again for our downstairs. And we are super excited what other products he has to offer us! Thank you!!! Pa & Doua

Kong, Sales person, has done a terrific job describing all of my flooring options. He handled the measurements himself -- as well as completed the estimate, ordered my flooring (carpet & tile), and scheduled the installers. He was fantastic to work with & quickly returned my phone calls w/ answers to my questions. 5 Stars. Eric installed the tile in my bathroom & was very professional. When he completed the work, he walked me through everything he did. While working, he was considerate in regards to his traffic, cleaning up his space. 5 Stars. The carpet team showed up 2 days later (as scheduled) and worked hard, focused to complete the project. The area was cleaned of all working debris when the finished. 5 stars.

Friendly sales staff, Hi Susan! - and great service - installers are always top notch. We've had both vinyl and carpeting installation done - the most recent was a tricky carpeting job in family room, with big brick fireplace, alcove and the riser for the step up to breakfast room - installers did a great job. Thanks!

(Returning Client)We recently sold our house in one day all THANKS to Khong, Maplewood Flooring Expo. Our previous home had carpets that dated back in 90s (Livin’ house). We had absolutely no hope of even trying to compete with the hot selling market. BUT KHONG -king of Carpets gave us hope that our house will be sold and with the best offer.With his knowledge and professional guidance; carpets was delivered and installed according to deadline was exceptional.1 day installation and the house was on the market the next day;we had OVER 15 showings scheduled within 24 hrs. Realtor said it was unheard of, and the house was sold in a few hours!!!!!I highly recommend anyone who needs carpet replacement to contact Khong at Flooring Expo in Maplewood, MN.Secondly, We moved into our new home, the house had old carpets but I knew who to call!!! We just got our flooring done and we are one satisfied customer.Overall, great communications!We are planning to take our business with him again for our downstairs. And we are super excited what other products he has to offer us!Thank you!!! Pa & Doua

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

We had a terrific experience with the Maplewood Carpet King. Mr Kong was a huge help and the installers were experienced and professional. "Free Installation" is what got me there, but the selection, prices and professionalism is what I was most impressed with.

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

Mr.khong was very helpful . He knoes his carpet and was very attentive in what I wanted . I will recommend to my family and friends . Great place to buy flooring. Also appreciate Giuliano the manager in helping my project go smoothly and working with me.

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

Susan Whitman was very persistent and not in a good way she made us feel like we got rubbed for are deposit she also didn’t give us a receipt and never went over any of r paper work thank god we ended up going with another company before it was to late and thankfully got a full refund of are deposit which was a heck of allot they had to issue us a check which took a week to get to us wouldn’t recommend them

excellent customer service

Great job! Love the new carpet!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

Excellent installation and customer service. Would definitely be a repeat customer.

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything