Kong, Sales person, has done a terrific job describing all of my flooring options. He handled the measurements himself -- as well as completed the estimate, ordered my flooring (carpet & tile), and scheduled the installers. He was fantastic to work with & quickly returned my phone calls w/ answers to my questions. 5 Stars.Eric installed the tile in my bathroom & was very professional. When he completed the work, he walked me through everything he did. While working, he was considerate in regards to his traffic, cleaning up his space. 5 Stars.The carpet team showed up 2 days later (as scheduled) and worked hard, focused to complete the project. The area was cleaned of all working debris when the finished. 5 stars.