Flooring Expo by Carpet King

We had a great experience working with Sam, very knowledgeable and accessible the day of the install when we had to troubleshoot some sub-floor install issues. Jeff with the install team was great too - went above and beyond to get the project done and done right. And it's always a pleasant surprise too when the project is ahead of schedule!

Everything went like clockwork. Jean kept me posted at every step in the process. I was told that many times the manufacturer is behind and is backlogged in manufacturing the carpet and my order was no different. Jean was proactive and kept me updated on the situation and updated me on the revised expected delivery date of the product. When it arrived the installer did an outstanding job in installing the carpet, even vacuuming the entire area when he was done. Outstanding job from start to finish.

A big thanks to Josh and Wilmer for a job well done at the Apple Valley, MN Flooring Expo store! Josh was wonderful to work with. He listened to what our specific needs were and thoroughly explained his recommendations. The installation was right on time and Wilmer did a beautiful job. This was the second time we have used Flooring Expo to install flooring in our home. I thoroughly recommend Josh and team.

Great experience start to finish at Flooring Expo. I had been to another store & the information didn’t add up. Fortunately, I had Jean Roth come to my home to measure & we discussed what carpet would work best for my needs. Her knowledge base & kindness were exceptional. My carpet is gorgeous.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

From the beginning, Sam was out to provide us a solution for our basement flooring versus pushing a product on us. He was patient, knowledgeable and responsive. Sam didn’t just “write up the order” but listened and guided us. His advice held up with a designer and contractor we double checked with. Sam covered each installation detail completely and the installation crew executed professionally and with a fantastic customer service approach—these guys weren’t clocking hours, they were here to give us a beautiful floor even if that meant working through dinner! The end result is a showstopper and has completely transformed how we use the space.

So friendly

Very helpful and joyful while doing so and went out of their way to find my paint

Nice people, very helpful. Quality paint.

Tons of wallpaper books. Really helpful employees, Michelle P is the best!

Jeff was very helpful.

They are professionals, always with a smile and of course the best painting products

This location is easily the best of all the Hirshfield's. The staff is very knowledgeable and friendly. They custom matched "off brand" colors, and did it while I waited. Friendly, know what they are talking about, chat about the biz and products was a great thing too. Now if they would just start carrying The Fine Paints of Europe, along with all the other high end products that would be great!! Looking forward to my next Minneapolis project so I can give them all my business!

The new carpet put the finishing touch on the attic remodel. Looks great. Sam was professional and respectful easy to work with upfront and honest. The installers were strong topnotch high quality hard working on task strong willed Latinos. They did a Great job and were very respectful of my home. Impressive. The whole process from beginning to end was quick and efficient from choosing the carpet to finished install it went smoothly. Thanks!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

We worked with Sam to replace our living room carpet. Sam was extremely helpful, knowledgeable and went the extra mile. We will definitely return to work with him again.

Such a great experience! We had multiple bids from other vendors and this by far was a gem! We were so tired of the large home improvement stores telling us they didn’t really work in that dept, but could try and help! One phone call to carpet king and I was sold! They found the carpet I was looking for and gave me a quote Basically over the phone without any hesitation. It was quickly followed by an in person measure and the install was done in less than a month ( even during covid)! The install was quick and the house was spotless after the guys left! We worked with Sam and he was so thorough and pleasant to work with! We will definitely be repeat customers for the rest of our home!

I bought DIY supplies from this store, the staff was super helpful and kept the materials they offered within my budget. When there was an issue with what I received (some damaged items) they fixed it within a day without hassling me about it. Very satisfied with the service and quality of materials.

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

Great job! Love the new carpet!

We’re very happy with our new carpet! If you’re looking for a carpet man, look no farther than Sam.

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Sam was awesome! Very knowledgeable and helpful! I have never shopped for carpet before, he made it very simple and fun!. I would recommend working with Sam and Flooring Expo for all your flooring needs!

Sam was great to work with. He made the process really easy. We found a carpet that worked great and the installer did an excellent job on some tricky stairs. We're very happy.

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

We worked with Sam to plan a flooring and countertop install. There were a couple of hiccups in the process, hence the 4-star review: for example, a mismeasure resulted in the original material order being about 60-80 square feet short, so the installer had to return a few days later to complete the job. However, the situation was dealt with satisfactorily and overall we were very pleased with Sam's communication and responsiveness throughout the process.

We purchased a large amount of Daltile and couldn’t be happier with the process. Our sales contact Sam was very responsive and bent over backwards to get us a great price. He also helped us through all the little details and issues that come up when ordering. Highly recommended!

Such a great experience! We had multiple bids from other vendors and this by far was a gem! We were so tired of the large home improvement stores telling us they didn’t really work in that dept, but could try and help!One phone call to carpet king and I was sold! They found the carpet I was looking for and gave me a quote Basically over the phone without any hesitation. It was quickly followed by an in person measure and the install was done in less than a month ( even during covid)!The install was quick and the house was spotless after the guys left! We worked with Sam and he was so thorough and pleasant to work with! We will definitely be repeat customers for the rest of our home!

I bought DIY supplies from this store, the staff was super helpful and kept the materials they offered within my budget.When there was an issue with what I received (some damaged items) they fixed it within a day without hassling me about it.Very satisfied with the service and quality of materials.