Flooring Expo by Carpet King

They showed up on time did the job to my liking I would recommend

Fantastic experience - Joe was our salesperson and his customer service was outstanding. He made sure we got a terrific deal, ensured we got our product when we needed it even though it was backordered from the manufacturer, answered all our questions, and was wonderful to work with. We'll be buying all our flooring from Flooring Expo!

We are very happy with the product and service, in this case wall to wall carpeting and the installation, provided by Flooring Expo. Although we took our time making a final decision on manufacturer, color, and type of carpet, the sales staff at Flooring Expo (Coon Rapids store) always were patient and took time to explain fully all our questions. There never was a lag in communications and our sales rep, Joe, always stayed in touch with us answering all our questions and concerns, when they arose. The installers came on the day scheduled and moved heavy pieces of furniture and replaced them as we requested. They were always helpful and did an excellent installation job - including a thorough cleaning-up when they were done. Since we were already living in our home, the thought of changing out our wall to wall carpeting was daunting. Flooring Expo relieved all our concerns. We're recommending Flooring Expo to our friends for their future flooring needs.

I spent big money on the floor I wanted.. the trim was to be in 7 ft sections came in 4ft asked to return them told 40% stocking fee then called back told me not able to return customer service absolutely terrible talk to you on the phone as if they couldn't care less .. stick to the big box stores where they care about their customers

Very professional, can’t see any seams. Tony was great.

Great service and product.

Tony was a super helpful at the store, helping us pick out flooring. The guys how came and installed were nice and did a great job. Way happier with this flooring project than a previous one done with a different company I won't name.

Joe helped me get Daltile floor tile ordered. Honest and efficient, the process was great.

Tony was a super helpful at the store, helping us pick out flooring. The guys how came and installed were nice and did a great job. Way happier with this flooring project than a previous one done with a different company I won't name.

We had an excellent experience working with Joe on our carpet selection and installation. The carpet was delivered when expected and installation scheduled promptly. The installers were respectful, worked rapidly and did an excellent job, including on steps, around railing spindles and transitions to both tile and other carpeted rooms.

My husband and I had a great experience with Joe all the way to the carpet installation. Such a great company to have in our home and wonderful product. Definitely recommend to all my family and friends

Amazing job! We did vinyl plank throughout our kitchen, living room, and mudroom. They went above and beyond to make sure the floor was prepped and flat beforehand (we had some holes patched and uneven floors). Everything is so smooth and looks like perfection. The crew was the most respectful crew I have ever had in my home. I would 100% recommend them!

Our salesman Joe was outstanding and very fair. He gave us great advice and wasn't pushy at all-he was very knowledgeable and helpful. The guys they sent to install the carpet were friendly and trustworthy and did a great job for us. All in all it was a very good experience and I will recommend them to everyone!!!

we love the carpet we chose. it was installed in a very timely manner! I did have a little clean up to do & one of picture frames was broken, but things happen in construction. overall, the Flooring Expo did a great job fro. start to finish!

This was our 2nd install with them and both were phenomenal! From ordering to scheduling to install, too notch customer service and quality every step!

Great communication and a great deal as well as very good quality carpet.

Garrett was awesome! We got our carpet installed in two days!

Very happy with both Joe at Flooring Expo and Jafar the installer. Got the best price, with quality flooring and the installation was meticulous and professional.

Sales people knew the product well and were very polite and helpful when picking out carpet. Installers were very kind and happy and did a great job on carpet. Had one issue and they fixed it right away with no problems. I would recommend Flooring Expo to friends and family.

Quick, fast, friendly service! Made carpet purchasing a breeze!

We love our new carpet!!! The process was smooth and we had our carpet in less than two weeks after purchase. Joe was phenomenal to deal with. Kind and knowledgeable. I would 10/10 recommend getting your carpet from Flooring Expo, we will be coming back. And the install was so fast!!!

Very efficient and a job well done.

Highly Recommended. Excellent, fast install, Thank you.

Easy quick process

Highly Recommended. Excellent, fast install, Thank you.

I love my new floor!!! Garrett was incredible to work with and was very knowledgeable.

Garrett helped us shop for the right carpet, save some money, and get the new carpet installed all in just one week. Two thumbs up!

Not what I expected.. Nice salesman came and sold us carpet for half of our house and told us the carpet was in stock and we could have it installed in no time at all. We paid cash in full right away. After paying they called back to say the carpet we wanted actually was backorded. They recommended a "nicer carpet" that wasn't exactly the same and they wouldn't charge me extra. I still had two wait three weeks for my carpet to be installed. Installers did a decent job but marked up my freshly painted walls. I called customer service and have had response. Do yourself a favor and go with a different company.

We are thrilled with our new carpet! It looks great and feels great on my feet too! Everyone we dealt with was friendly and professional. They have a wonderful line of carpets to select from. I was given good advice that made my carpet selection even easier. Next time I replace carpet I will definitely visit Flooring Expo.

The staff was great and helpful! Lots of options to choose from as well. Install was fast and professional! We are so happy with everything!

This place is awesome! Garrett is outstanding! Very helpful and knowledgeable. Great service and the carpet installation was fast and done professionally. I highly recommend Flooring Expo. If I could give them 10 stars I would.

I dealt directly with Sheila and she was AMAZING. I cannot say enough kind words about how she went out of her way to make this the quickest & easiest process she could for my husband and I. From start to finish she was available every step of the way. We had an extremely tight window to get our carpet installed before our move & she miraculously made it happen when no other place could!!! I can not thank her enough! The installers did great, our carpet turned out beautiful, and we love it so much!!! It was a privilege to be able to deal with Sheila!!! 🤗😃

Avoid the larger stores that try to lure you in with free deals. Not only does Flooring Expo work harder for you, they also have higher quality carpet, better prices, quicker install times, and a knowledgeable kind staff. You can't go wrong here.

I dealt directly with Sheila and she was AMAZING. I cannot say enough kind words about how she went out of her way to make this the quickest & easiest process she could for my husband and I. From start to finish she was available every step of the way. We had an extremely tight window to get our carpet installed before our move & she miraculously made it happen when no other place could!!! I can not thank her enough! The installers did great, our carpet turned out beautiful, and we love it so much!!! It was a privilege to be able to deal with Sheila!!! 🤗😃

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

Sheila is the best. She educated us on different types of flooring and suggested those suited for our specific needs.She is very knowledgeable with all flooring and taught us a lot that we didn't know. I took many samples back and forth because I couldn't make up my mind and she was very patient with me. Additionally, she kept me updated on my shipment and was very helpful during every step of the way.

Excellent service. By far Bryan was one of the best representatives that I have encountered. Extremely knowledgeable and service was outstanding.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service