Flooring Expo by Carpet King

Easy quick process

Highly Recommended. Excellent, fast install, Thank you.

I love my new floor!!! Garrett was incredible to work with and was very knowledgeable.

Garrett helped us shop for the right carpet, save some money, and get the new carpet installed all in just one week. Two thumbs up!

Not what I expected.. Nice salesman came and sold us carpet for half of our house and told us the carpet was in stock and we could have it installed in no time at all. We paid cash in full right away. After paying they called back to say the carpet we wanted actually was backorded. They recommended a "nicer carpet" that wasn't exactly the same and they wouldn't charge me extra. I still had two wait three weeks for my carpet to be installed. Installers did a decent job but marked up my freshly painted walls. I called customer service and have had response. Do yourself a favor and go with a different company.

We are thrilled with our new carpet! It looks great and feels great on my feet too! Everyone we dealt with was friendly and professional. They have a wonderful line of carpets to select from. I was given good advice that made my carpet selection even easier. Next time I replace carpet I will definitely visit Flooring Expo.

The staff was great and helpful! Lots of options to choose from as well. Install was fast and professional! We are so happy with everything!

This place is awesome! Garrett is outstanding! Very helpful and knowledgeable. Great service and the carpet installation was fast and done professionally. I highly recommend Flooring Expo. If I could give them 10 stars I would.

I dealt directly with Sheila and she was AMAZING. I cannot say enough kind words about how she went out of her way to make this the quickest & easiest process she could for my husband and I. From start to finish she was available every step of the way. We had an extremely tight window to get our carpet installed before our move & she miraculously made it happen when no other place could!!! I can not thank her enough! The installers did great, our carpet turned out beautiful, and we love it so much!!! It was a privilege to be able to deal with Sheila!!! 🤗😃

Avoid the larger stores that try to lure you in with free deals. Not only does Flooring Expo work harder for you, they also have higher quality carpet, better prices, quicker install times, and a knowledgeable kind staff. You can't go wrong here.

I dealt directly with Sheila and she was AMAZING. I cannot say enough kind words about how she went out of her way to make this the quickest & easiest process she could for my husband and I. From start to finish she was available every step of the way. We had an extremely tight window to get our carpet installed before our move & she miraculously made it happen when no other place could!!! I can not thank her enough! The installers did great, our carpet turned out beautiful, and we love it so much!!! It was a privilege to be able to deal with Sheila!!! 🤗😃

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

Sheila is the best. She educated us on different types of flooring and suggested those suited for our specific needs.She is very knowledgeable with all flooring and taught us a lot that we didn't know. I took many samples back and forth because I couldn't make up my mind and she was very patient with me. Additionally, she kept me updated on my shipment and was very helpful during every step of the way.

Excellent service. By far Bryan was one of the best representatives that I have encountered. Extremely knowledgeable and service was outstanding.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

Great job! Love the new carpet!

Patrick was awesome to work with as was the whole team!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Everything was very easy and highly recommend!

Great customer service and the installation was top notch. They took their time and did a great job. That’s the reason we’ve gone to them multiple times.

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Sheila is the best. She educated us on different types of flooring and suggested those suited for our specific needs.She is very knowledgeable with all flooring and taught us a lot that we didn't know. I took many samples back and forth because I couldn't make up my mind and she was very patient with me.Additionally, she kept me updated on my shipment and was very helpful during every step of the way.

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The carpet (already installed) we originally chose was defected. When we discovered it and brought it to their attention, they were able to work with the manufacture to replace it at no cost to us in a very reasonable amount of time.

The technicians were experienced, attending to all details. From the frontline sales rep to the installation of quality carpeting ... would recommend and use Carpet King again.

Easy to work with , got the job done !!

The service I received was friendly and courteous. Sheila was great to work with. she kept me updated on everything and checked in to make sure that I was happy with everything

Shelia did a fantastic job of helping me find the perfect carpet and making the process simple and easy. I went in not knowing anything about carpet and was nervous about the entire process. She not only educated me on the differences and what to look for in a carpet, but helped make sure i got the right carpet for my family and that looked amazing. I would highly recommend going to this location over any of the other places you might think to go to for carpet. You will not regret it!

Super happy with every step of this process! Install team was awesome and FAST! Carpet looks great and feels even better. Couldn’t be happier!

My husband and I had a great time shopping for carpet for our steps at Carpet King in Coon Rapids! Sheila helped us out. She was extremely knowledgeable about all types of flooring and was able to help us pick out a high quality wool carpet. We were going to have a friend install it, but the price for Carpet King to install couldn’t be beat so we went with Carpet King for everything. Sheila was amazing in trying to save us money and steer us in the right direction from start to finish! The installer was great and did an awesome job in such a professional manner. We even got a call the next day from Sheila making sure we were happy with everything! Top notch customer service, good quality products at an affordable price is what you’ll find when you shop at Carpet King for your flooring needs!