Flooring Expo by Carpet King

Purchased carpet here 1 year ago and back for more.. Helpful and knowledge staff. Great service

great group to work with - only gave 4 stars just because it turned out to be a little more expensive than we originally were lead to believe, but not a huge amount. Great work, great communication.

Courteous, fast service and install all done correctly. I would recommend.

Don and Jim helped us pick the perfect carpet for our home, and accommodated longer-than-expected storage due to our other home improvement projects. The installation guys worked hard from 9am to 8pm to get the job done in one day! They were gentle on furniture while moving things around, which we really appreciated. The new carpet is beautiful and comfortable. We highly recommend Flooring Expo Woodbury for your flooring project!

Flooring Expo did a great job on my floors, but an incomplete job on my stairs. Called several times, but they never got any to come out to my home to fix the carpet. I think they cut the carpet too short. I'll keep trying to get service.

We just had our flooring installed and I could not be happier with the final product. The sales team was professional and honest. The installers were on time and did great work. Really pleased with our experience.

The staff was very professional and helpful. Very knowledgeable about the product. The install was done in a timely manner.

Amazing customer service!!! The products they sell are quality! Their workmanship is A+. We purchased our flooring It took a very little time to get it, it was installed with care. They were very polite, cleaned up after, in a timely manner! We have never had so many compliments on our luxury vinyl flooring. It looks and feels like wood, and it’s family durable… Tested! I’ve been referring all my friends & co-workers to Flooring Expo. It’s Hassle-Free, the way it’s suppose to be! Thank you Jim & Crew!!!!

Very happy from the beginning to the end with Flooring Expo. Love the carpeting.

Excellent service at Woodbury location. Jim knew exactly what I wanted.

Great installer, he was very neat and did a great job. Also just a duper nice guy.

My installers were professional, couteous, and respectful. There were a couple issues that were quickly remedied on installation day. There were a couple issues found afterwards that were quickly and efficiently resolved. So pleased with the high level of customer service with this project. Will definitely use them again. This was my second job from them.

Very nice place and very nice people .do your floor and carpet shopping there.

Purchased carpet here 1 year ago and back for more.. Helpful and knowledge staff. Great service

I attempted to use them twice for different projects. The first project was to replace the carpet on the stairs in my home. I went into the store originally to talk to someone directly and had a decent experience. He had me take home some carpet samples and said they would pick them up when they came out to do measurements. So I left my information with him so that the person doing the measurements could get ahold of me to schedule something. I never received any calls and no one ever came out to take measurements. After a few weeks, I finally had some time before they closed to bring back the carpet samples. Fast forward around six months later, I decided to replace the carpet in the upstairs bedrooms, I filled out their online form this time around and someone called/text with me to get a date/time set up to come out and discuss options. They ran into some issues (flat tire) so we rescheduled our appointment for a different day. After they came out, I was not impressed with both the options they had, or their professionalism towards what I wanted done. During the walk-through he immediately pointed out a spot they weren't going to replace since it would be too much labor (the small section under the washer/dryer). He gave me a rough estimate for three different options, all of which were higher than another company that I had come out (who did include under the washer/dryer) and then he was going to email me a full quote the next day. Never received that final quote. Probably a decent company based on the reviews I did look at prior to attempting to go with them, but after my two experiences I will be going elsewhere for any future flooring needs.

Great customer services and pricing. We found out last minute our floor was back ordered two months but our sales guy Josh made some calls and got it expedited from Texas and they covered half the extra shipping cost. I shopped around a lot and am so happy I went with Flooring Expo, their customer service is A+.

Great customer service! Love my new LVP floors!

I attempted to use them twice for different projects. The first project was to replace the carpet on the stairs in my home. I went into the store originally to talk to someone directly and had a decent experience. He had me take home some carpet samples and said they would pick them up when they came out to do measurements. So I left my information with him so that the person doing the measurements could get ahold of me to schedule something. I never received any calls and no one ever came out to take measurements. After a few weeks, I finally had some time before they closed to bring back the carpet samples.Fast forward around six months later, I decided to replace the carpet in the upstairs bedrooms, I filled out their online form this time around and someone called/text with me to get a date/time set up to come out and discuss options. They ran into some issues (flat tire) so we rescheduled our appointment for a different day. After they came out, I was not impressed with both the options they had, or their professionalism towards what I wanted done. During the walk-through he immediately pointed out a spot they weren't going to replace since it would be too much labor (the small section under the washer/dryer). He gave me a rough estimate for three different options, all of which were higher than another company that I had come out (who did include under the washer/dryer) and then he was going to email me a full quote the next day. Never received that final quote. Probably a decent company based on the reviews I did look at prior to attempting to go with them, but after my two experiences I will be going elsewhere for any future flooring needs.

Terrible Experience. Stair Carpet. I’d avoid in the future. The installers arrived with a van full of carpet rolls and asked me to come and pick out my carpet because they didn’t know what roll was ours. There was a van full of carpet and I had to help unroll carpet to find ours. Unprofessional start. We shared how we wanted the stairs to be one piece into the landing. Now we have a weird detail with a piece of wood showing between the stair and landing. They tried to correct this, but were unsuccessful. Based off the suggestion from our sales rep, we told the installers to measure the carpet off an architectural detail. We showed them where to measure off of. When the new runner arrived, it’s clear they measured wrong. The installer starts to install the runner. Customer support blamed it on a miscommunication and said to keep the runner wide (even though it looks worse and it was their suggestion to come off the architectural detail). At the end of the install they discover after installing over 3/4 of the stairs that there is a defect with the carpet. He tells me he has to rip it out. I ask if it can stay temporarily since we have a crawling baby - they said no. He begins to rip it out. As he rips it out, he starts to pull off our stair finish boards (these are still not fixed). I have to help him pull off the carpet to reduce further damage. Since they installed the runner too wide, we have fresh holes and staples in our newly finished wood floors. They left the site without cleaning up. There are exposed staples and we have a baby that just learned to crawl. We get to wait 6 weeks for new carpet to arrive. They never sent anyone to cleanup.

Great quality product and customer service!

We had a great experience working with Flooring Expo. There wasn’t any pressure to buy, the price and timeframe to install was great, and our new carpet was installed perfectly. We highly recommend them and will be back for any future projects. Thank you!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

Don was great to work with. Listened and showed us lots of options that worked for our home.

The sales person (Jim) was excellent. The installers and installation job were excellent. Why only 3 stars? I expected the install to begin early on install day. But no one called me until I started calling and asking what was going on. I got time delayed time windows (after having to ask what was going on) and the last window began at 5:30 pm. I waited all day, watching for them to arrive with no furniture as I had moved it into the garage. I said 5:30 was too late to install, on a job that I was told would be a full day. I slept on the floor, which was easier than moving my bed back into the house and then back out to the garage. So they came the next day. After I complained, Jim contacted 2 people. One really didnt care about the delay and the other never called back.

We’ve had a terrible experience with Carpet King. We purchased bathroom flooring & a bathroom countertop. The biggest issue from the start has been the massive lack of communication. My husband has had to call and email multiple times to get timelines, and has needed to reschedule BOTH installs due to the teams just showing up at our house without notice and a lack of communication on what we needed to do to prep for the installs. If you’re looking for a project to take MONTHS instead of weeks, give you headaches every couple of weeks, and just generally piss you off, please call Carpet King and schedule your appointment today!

I went out of the Maple Grove store and was lied to by my salesmen about my vinyl product having a pad on it. When I got my vinyl and discover it did not have a pad as promised, I was blamed and told “I should have known what I was ordering” even though I confirmed three times it would come with a pad on the panels. He then tried to make me pay for a pad (additional $1,300) I went directly to corporate and they gave me a pad for free, but would not offer an additional discount for the labor cost I now had to pay to have the pad installed and once again blamed me for “not knowing the product” and told me “they already lost too much money on my products.” Mind you- I spent $6,600 with them on my flooring. I’ve never heard someone blame a customer like this before then say their bottom line wasn’t met- that isn’t my fault. Train your sales team to know your product and discount appropriately, don’t ever blame your clients. Now on to the carpet purchase- carpet came in correct, as did the pad. The installer came, seemed nice, but I told them to call me 30 minutes before they were done so I could come check their work since I had such a nightmare with my vinyl. I left them three phone numbers to call in the off chance i was on a work call and couldn’t answer. Six hours later, I still had not heard. I called the installer and he said “oh sorry I forgot. It’s done though.” When I went to check the carpet when I got home, it was freezing in my basement (it’s 15 degrees outside at this point.) The installers LEFT MY BASEMENT WINDOW OPEN in the middle of winter!!! Thank god I went and checked it out since we are getting 5 inches of snow today and it got to -1 last night. Overall, I am so incredibly disappointed in CarpetKing from the installers, store, and corporate level. I will never ever recommend them to anyone. Save your money and go use it on a company that truly cares about their clients outcome and happiness!

DO NOT PAY IN FULL UNTIL YOUR FINAL PROJECT IS COMPLETE. They will do everything in their power to ghost you. The shop at home salesman, Mike, came out not once, but twice to show us samples. He was very helpful and dedicated to getting the sale. On 10/23 we signed our purchase agreement to have new carpet installed in our basement (roughly 850sq ft). Once the agreement was signed and a deposit was made, I felt totally ghosted. I had to get in touch with Mike to see what the status of the carpet was, after waiting about a week and a half. I promptly received a call from scheduling, and we scheduled an install for 11/13. Installers arrived at 8 am. Ripped up all of the pre existing carpet and prepped the floors only to find out they were short about 2 feet of carpet and couldn’t finish the job. The installers couldn’t get a hold of their supervisor. So I called several numbers trying to reach someone to figure out what the solution was going to be. Guliana, the customer service rep, was unapologetic and just said they would come back and fix what was left undone. However, they had to order new more carpet that would be coming from GA. Once again, I had to call to figure out when the carpet was going to be ready for install. I was told it would arrive on 11/19 and could be installed on 11/20. Great! Nope. On 11/19, I received a voicemail confirming that the installers would call me between 7 & 9 am on 11/20 to confirm their arrival time. At 10 am- and no call- I once again had to track someone down to figure out what was going on. Only to find out that there was a delay with the truck and our carpet wasn’t going to be unloaded off the truck until Monday or Tuesday of next week. Due to the holidays and my work schedule, being unable to take time off- we are now looking at a install date of 12/4. 6 weeks from the start of this project and 3 weeks from the first install. Guliana is less than helpful nor apologetic. The only solution he offered was to have people come to my home while we are out of town to finish the install. In what world would anyone think that is an appropriate solution??? Mike, has also ghosted us. He literally leaves you on read if you text him, and won’t answer your calls. Don’t waste your time or money with them.

excellent customer service

We had a great experience working with Flooring Expo. There wasn’t any pressure to buy, the price and timeframe to install was great, and our new carpet was installed perfectly. We highly recommend them and will be back for any future projects. Thank you!

Great job! Love the new carpet!

Terrible installation. Stairs had to be redone . Pad didn’t cover whole step. Very few tacks were holding carpet on each step . Definite flaws in carpet yet they still installed it . 2nd install did it correct . They were suppose to bring new silver transition strips, he said he didn’t know anything about it . Scheduled a few days later as he was very busy that day .... he never showed up . When he did come out he had 2 transition strips that matched out of the 3 I needed. Youd think he’d put the 2 that matched at the bathrooms that were on the same floor and the one that didn’t down in the basement laundry ! Or bring 3 that match ! But noooo! Unbelievable! Asked him why he did that and he said the carpet was too soft , what the ?!?! Communication between store and installers is horrific . Tabatha asked for photos of the flaws so I sent photos of the flaws to her. A week later she called and left a voicemail to send photos of the flaw. Still unresolved 😡 Would not refer this company ever !

the work was done well. they were on time

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.

The floor looks nice, but it’s going to be three days to complete the project because they had to order an extra piece, everything was covered in a thick layer of dust, we had to move all our furniture back in the house ourselves (even though we paid extra for this service), they didn’t reattach the railing, and they forgot to plug the dishwasher in after moving it. No amount taken off our bill, no promise that they will be able to fix it tomorrow. Would not recommend.

On time and quick! Would hire again.

This was my second project with Carpet King, first time around it was great. This time I had a worse experience. My carpet came in late, had to pick new carpet. The installers called on the way, they didn’t know they were moving furniture, I paid extra to have it done. They were inconsistent with masks, AND, I have some nail heads sticking out on my stairs. I’m not sure I’d go back

Timely and very helpful! Our sales person helped us meet a deadline that we were afraid we couldn’t make...

Carpet king was the best company to work with! They by far had the most competitive prices and the measurement process was dead on accurate! Sam was a great to work with and was so good at keeping me updated on the process!

Don was great to work with. Listened and showed us lots of options that worked for our home.

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.

The sales person (Jim) was excellent. The installers and installation job were excellent. Why only 3 stars? I expected the install to begin early on install day. But no one called me until I started calling and asking what was going on. I got time delayed time windows (after having to ask what was going on) and the last window began at 5:30 pm. I waited all day, watching for them to arrive with no furniture as I had moved it into the garage. I said 5:30 was too late to install, on a job that I was told would be a full day. I slept on the floor, which was easier than moving my bed back into the house and then back out to the garage. So they came the next day. After I complained, Jim contacted 2 people. One really didnt care about the delay and the other never called back.

They are amazing. The the selection and service at the Knolwood location was great. We picked the Cali VLP for our floors and it turned out stunning. I was amazed by the floor technicians that did our stairs and their attention to detail!

Don was an absolut pleasure to work with. He was very knowledgeable and very helpful with choosing our new Kitchen floor. I highly recommend Flooring Expo and ask for Don.